In-Demand Program administrator Jobs in West End, Qld

Team Leader - Digital Service Centre
Queensland Government —Brisbane QLD
- Overtime
- Administrative experience
- Leadership
- Communication skills
11h
DevOps Engineer (Secure Networks)
Boeing —Brisbane QLD
- Computer Science
- DevOps
- Bachelor's degree
- Tuition reimbursement
12d
ServiceNow ITOM Consultant
Accenture —Brisbane QLD
- Full-time
- Serving
- Azure
- AWS
- Parental leave
Branch Administrator & Sales Support Coordinator Team Leader
Crown Equipment —Larapinta QLD
- $65,000 - $70,000 a year
- Full-time
- Administrative experience
- Health insurance
- Employee assistance program
Quick Apply
Cloud Services Manager
National Heavy Vehicle Regulator —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Health insurance
Service Now Developer
Auto & General Holdings —Toowong QLD
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
- Parental leave
Quick Apply
4d
Contracts Administrator - Business Management
Hatch —Brisbane QLD
- Administrative experience
- Negotiation
Quick Apply
7d
DevOps Engineer (Secure Networks)
Boeing RIV Site —Brisbane QLD
- Computer Science
- DevOps
- Bachelor's degree
12d
Senior Security Architect – IAM/PAM
Cognizant —Brisbane QLD
- $100,000 a year
- Full-time
- Hybrid work
- Azure
- APIs
Platform Lead – ServiceNow
NCS Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- DevOps
- Engineering
- Parental leave
Quick Apply
4d
Centre Director - Relocation to Rockhampton, Queensland
Green Leaves Early Learning Centres —Brisbane QLD
- Full-time
- Supervising experience
- First Aid Certification
- Leadership
- Employee discount
Quick Apply
Director of Cybersecurity
Emesent —Brisbane QLD
- Full-time
- AI
- Leadership
- Employee assistance program
Contract Administrators
365 Facilities Management —Brisbane QLD
- Full-time
Advisor (Procurement)
Queensland Government —Brisbane QLD
14d
Lawyer to Associate, Litigation
Sparke Helmore Lawyers —Brisbane QLD
- Full-time
- Negotiation
Administration Officer
Queensland Government —Brisbane QLD
- Customer service
- Microsoft Office
- Databases
5h
Senior Systems Administrator
Hewitt —Brisbane QLD
- Temporary
- Azure
- Scripting
- Employee assistance program
Quick Apply
8h
Redpath Australia - Northparkes E22 Project
Redpath Mining —Eagle Farm QLD
- Full-time
- Communication skills
- Employee assistance program
2h

More jobs to discover

Find similar jobs that you might be interested in.

DevOps Engineer (Secure Networks)
Boeing —Brisbane QLD
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. Industry-leading tuition assistance program pays your…
12d
DevOps Engineer (Secure Networks)
Boeing RIV Site —Brisbane QLD
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. Experience supporting secure Software Development Environments…
12d

I want to receive the latest job alert for program administrator in west end, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

program administrator jobs near west end, qld

Service Manager jobs in Brisbane QLD

Platform Engineer jobs in Brisbane QLD

Lawyer jobs in Brisbane QLD

Contract Administrator jobs in Brisbane QLD

Administrative Officer jobs in Brisbane QLD

Team Leader, Advisory Services jobs in Glenroy Sa

Team Leader, Advisory Services jobs in Echuca Vic

Team Member jobs in Ramsgate Beach Nsw

Retail Team Member jobs in Sydney Nsw

Team Leader, Advisory Services jobs in Melbourne Eastern Suburbs Vic

Dominos Team Member jobs in Woolloongabba Qld

Team Leader, Advisory Services jobs in Belconnen Act

Team Member, Boost Juice jobs in Malvern Vic

Service Manager jobs in Totness Sa

Chief Operations Manager jobs in Sydney Nsw

Duty Manager jobs in Perth Wa

Service Manager jobs in Balmain Nsw

Customer Service jobs in Melbourne City Centre Vic

Platform Engineer jobs in Melbourne Vic

Geotechnical Engineer jobs in Sydney Nsw

Team Leader - Digital Service Centre

Queensland Government -
Brisbane QLD

Apply Now

Job Details

11 hours ago

Qualifications

System administration
Administrative experience
Leadership
Communication skills

Full Job Description

About the role:
As a Team Leader, you will lead and manage the day to day operations, system support services and project implementations of the Digital Service Centre to ensure the delivery of high level quality service support for ICT services within Queensland Health. You will engage proactively, professionally and regularly with the Queensland Health customer base and provide timely, accurate and high-quality information that supports clinical and customer service delivery, process improvement and decision-making.

Key responsibilities include:
Real time management and coordination of service desk resources to meet service support demands in alignment to defined quality management and service delivery KPIs, with a priority to supporting timely clinical response and resolution times, including delegation to authorise the provision of overtime, on-call and recall of team members.
Lead, supervise, coach and mentor team members to meet the objectives and goals of the Branch by effectively developing, implementing, and managing to successful completion performance improvement plans, career succession plans, training and development of team members in line with contemporary human resource frameworks to maximise the quality of service delivered to customers.
As Administrators, manage and maintain significant knowledge of system administration, system access, security activities, report generation and service improvements for traditional automatic call distribution and cloud-based call centre system, Amazon Web Service (AWS) which is crucial for the daily support and delivery of clinical services.
Partnering and providing expert business recommendations and advice to project teams, stakeholders, service owners and customers for the creation of business cases, capacity plans, support models and workflows to ensure high levels of customer support is created and maintained, ensuring strong customer advocacy and alignment to ITIL and best practice Service Management processes.
Exercise accountability and decision making through observation, research and trend analysis to support Problem Management, Continuous Improvement activities and the Digital Service Centre's 'Channels Strategy' to maximise customer service outcomes, organisational and branch priorities.

About you:
You will bring strong leadership experience in managing service desk operations and delivering high-quality customer service and first-line ICT support within a complex environment. With the ability to apply or quickly learn ITSM tools and ITIL processes, you will effectively coordinate workloads, manage incidents and service requests, and ensure service levels are consistently achieved. Your excellent communication and relationship-building skills will enable you to collaborate with stakeholders across all levels of a large organisation, while your coaching and mentoring experience will support the development of team capability. You will also demonstrate strong organisational, analytical and problem-solving skills, with the ability to manage competing priorities, lead initiatives and projects, investigate system issues, and drive continuous improvement in a customer-focused service environment.

Why work for us:
Competitive salaries
17.5% leave loading
Employee wellbeing programs
Career development opportunities

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

program administrator jobs in west end, qld

Team Leader - Digital Service Centre

DevOps Engineer (Secure Networks)

ServiceNow ITOM Consultant

Branch Administrator & Sales Support Coordinator Team Leader

Cloud Services Manager

Service Now Developer

Contracts Administrator - Business Management

DevOps Engineer (Secure Networks)

Senior Security Architect – IAM/PAM

Platform Lead – ServiceNow

Centre Director - Relocation to Rockhampton, Queensland

Director of Cybersecurity

Contract Administrators

Advisor (Procurement)

Lawyer to Associate, Litigation

Administration Officer

Senior Systems Administrator

Redpath Australia - Northparkes E22 Project

More jobs to discover

I want to receive the latest job alert for program administrator in west end, qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected