Reference Number: 5752
Category: Administration and Support
Department: People & Culture
Are you a current Austin Health employee?
If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network login details to search, view and apply for all career opportunities available.
12 month, Full Time parental leave cover opportunity
Make an impact contributing to the operational excellence of HR Shared Services, providing accurate and timely advice to managers and employees
Flexible hybrid working, office located at Heidelberg Repatriation Hospital
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About HR Services
The HR Shared Services (HRSS) Department is part of the broader People and Culture Directorate. It is a well-regarded operations function, consisting of teams that provide accurate and efficient HR services across the organisation. With a focus on service excellence and customer-centricity, the HRSS teams work collaboratively together and with the broader People and Culture function to support employees and managers through the employee life cycle. HRSS includes payroll, salary packaging, HR services and HR systems.
About the role
Reporting to the HR Shared Services Manager, you will contribute to the operational excellence of HRSS by providing consistent, accurate and timely advice and support to managers and employees across a broad range of HR queries.
A regular day will see you:
Provide exceptional customer service support and advice to Austin Health managers and employees on a broad range of HR queries, via phone, email and in person.
Understand and interpret all EBAs in order to provide the necessary support to managers and employees.
Coach line managers and employees on all matters related to Kronos, contractual arrangements and EBA queries.
Work collaboratively with the broader team to ensure all aspects of administrative tasks are attended to in a timely manner.
Actively support change projects to ensure stakeholders are well informed, timelines are met and any risk identified and worked through.
About you
To be successful in this role, you’ll bring with you:
A commitment to providing exceptional customer service at all levels of the organisations
Excellent communication and interpersonal skills
Prior knowledge and experience with SAP - Success Factors, JIRA and UKG Kronos
Strong problem solving skills with the ability to understand and interpret information and data, such as policies, EBAs and other relevant information
Highly developed organisational and administrative skills, including strong attention to detail and the ability to prioritise tasks and control own workload
The ability to be agile and proactively collaborate with the team.
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Caitlyn Rompante, HR Operations Lead at
[email protected]
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Sunday 26 July 2026
