Date: 20 Jul 2026
Location: Adelaide, SA, AU, 5000
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Company: City of Adelaide
Full time fixed term position until June 2027
Parental leave cover
$100,153 + 12% superannuation
About the Opportunity
As part of the Customer & Marketing team, the Project Support Coordinator plays a key role in bringing our Customer Experience Strategy to life. This position supports the coordination, monitoring and delivery of strategic projects and continuous improvement initiatives across the organisation, helping ensure our services are efficient, effective and centred on customer needs.
Working closely with internal stakeholders and project partners, you will apply sound project management principles to support the successful delivery of outcomes. From coordinating project plans, communications and reporting, to contributing to toolkits and implementation activities aligned with the Customer Experience Strategy, you will help keep projects on track and teams connected.
You will support engagement activities both internally and externally, facilitate workshops and interviews, and assist in mapping current and future state business processes and customer journeys. Through research, data analysis and stakeholder collaboration, you will help identify opportunities for operational improvement and contribute to meaningful, measurable enhancements across the organisation.
The role also involves preparing reports, correspondence and presentation materials, developing templates and workshop resources, collating and analysing data, and supporting change impact and transition planning. With a strong focus on continuous improvement, you will contribute to refining internal processes and ensuring project delivery drives efficiency, effectiveness and exceptional customer outcomes.
About You
To be successful in this role you will have:
Extensive experience in complex administrative tasks using various technologies.
Demonstrated experience in delivering process improvements projects, including production of process maps, current/future state documents and relevant materials.
Experience in analysing quantitative data to inform project delivery and evaluation.
Training and/or experience in the principles and processes that underpin good project management.
About Us
Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!
At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.
For Further Enquiries & How to Apply
All enquiries regarding this position will remain private and confidential and can be directed to Kelly Tagalan on 08 8203 7713.
Please submit a Resume, a copy of your academic transcript, and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Kelly Tagalan, Lead, Customer Readiness.
Please review the position description prior to submitting an application by following the prompts to apply.
Applications close at 11.59pm, 2 August 2026.
Please be advised this is a full time, fixed term parental leave cover opportunity until June 2027 with a starting salary at the Level 5 Classification commencing at $100,153 + 12% superannuation.
As part of the recruitment process candidates will be required to undertake a National Police Check.
We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.
Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333
[email protected].
