At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.
VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.
VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.
We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.
Annual Salary Range: Commensurate with Experience
Employment Type : Ongoing - Full-Time
Usual Work Location : QV 180 Lonsdale Street CBD/ Work from home
Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you!
We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations.
Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.
About the Opportunity
We're seeking a curious and motivated Junior Automation Analyst to join our Mainframe & Enterprise Applications team and support the technology platforms that help deliver essential services to millions of Victorians. In this role, you'll contribute to the operation and improvement of customer-facing systems while gaining valuable exposure to Robotic Process Automation (RPA), customer contact centre technologies, and enterprise applications.
Reporting to the Technical Product Owner, you will provide day-to-day operational support across a range of customer contact and service centre platforms, including Amazon Connect, QMS, Linkly and Verint, while managing incidents, service requests and system changes in line with ITIL processes and service level expectations. You'll also be responsible for incident investigation and resolution, system configuration, and platform lifecycle management, while supporting the design, development and delivery of automation solutions using RPA tools such as UiPath.
This is an excellent opportunity for someone looking to build hands-on experience in automation, technology operations, and digital service delivery within a large and complex environment.
About you
You are a technically minded and curious individual with a passion for technology, automation, and solving problems. Whether you've developed your skills through study, internships, placements, projects, or early-career experience, you're eager to apply your knowledge in a hands-on role and continue growing your technical capabilities.
Applicants must be Australian citizens , as this role requires the successful candidate to obtain a Baseline security clearance upon commencement.
To be successful in this role, you'll bring:
A foundational understanding of customer contact centre or customer service centre technologies, gained through study, internships, or practical experience.
Exposure to platforms such as Amazon Connect, Verint, QMS, Linkly, or similar technologies, or a strong willingness to learn.
Knowledge of Robotic Process Automation (RPA) concepts or tools such as UiPath, with an interest in developing hands-on automation skills.
Strong analytical and troubleshooting skills, with the ability to follow documented processes and identify solutions to technical issues.
An understanding of IT support practices, including incident, problem, and change management.
Desirable:
Familiarity with Agile ways of working and tools such as Jira and Confluence.
A basic understanding of information security, access management, and data protection principles.
Our culture
Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.
What we offer
Salary packaging, Fitness Passport & discounts to hundreds of retailers
Opportunities for professional and personal development
Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave
How to apply
We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying.
Please submit your application .
For a copy of the Position Description please email [email protected]
Unfortunately, applications cannot be accepted via this email .
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.
