Department: SRS PMP
Department/Agency: Department of Communities and Justice
Location:
Parramatta, NSW, AU, 2150
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Req ID: 84883
Parramatta
Temporary up to 2 years - Full-Time (35 HPW)
Clerk Grade 9/10, base salary ($133,348 - $146,945), plus employer’s contribution to superannuation and annual leave loading
Your role
Work as part of a team of product management specialists to drive all aspects of product design to deliver customer-centric digital solutions that deliver exceptional value to the citizens of NSW. This role will support end-to-end product design through discovery, framing and iterative development by collaborating with a team of technical developers, product owners, business analyst, and other subject matter experts.
The role demands strong product instincts, excellent communication skills, technical fluency, customer empathy, agile and user-centred design values, principles and practices.
What you’ll do
Lead end-to-end human-centred design activities, including user research, journey mapping, wireframing, prototyping, testing, and final design delivery.
Collaborate with cross-functional teams and stakeholders to create customer-focused digital solutions that meet business and user needs.
Manage product design through discovery, iterative development, and continuous improvement using Human-Centred Design (HCD) principles.
Develop accessible, sustainable, and technically feasible solutions aligned with design systems, brand standards, and WCAG requirements.
Provide expert advice on user experience, accessibility, usability, content design, and emerging design trends to product and development teams.
Manage multiple priorities in a fast-paced environment while driving effective stakeholder engagement, communication, and delivery outcomes.
What we’re looking for
Human-Centred Design (HCD) & UX Expertise – User research, journey mapping, wireframing, prototyping, usability testing, and user-centred design.
Stakeholder Engagement & Collaboration – Building strong relationships and working effectively with customers, product owners, developers, and cross-functional teams.
Accessibility & Design Standards – Applying WCAG accessibility guidelines, usability best practices, and design system standards to ensure compliant and inclusive experiences.
Project & Workload Management – Managing multiple priorities, competing deadlines, and changing requirements while delivering high-quality outcomes.
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Key knowledge and experience
Strong understanding of the regulatory environment for government digital communications, including security, accessibility (including latest Web Content Accessibility Guidelines [WCAG AA]), usability, compliance with legislative requirements, brand management and procurement.
Demonstrated ability to rapidly iterate on prototypes and ability to code prototypes viewed favourably.
Demonstrated ability to lead support user discovery research projects; collaborate with product and delivery teams, , contextual inquiry, human-centred design, user-centred design, design thinking, usability testing, synthesizing patterns into insights.
Experience in UI, visual design and UX, and delivery of complex digital product and content solutions.
Experience and examples of working in collaborative, cross-functional teams, including developers and Product Owners and Business Analyst.
Essential requirements
Tertiary qualifications in information technology or a related discipline and/or equivalent knowledge, skills and experience.
Human Centred Design or Design Thinking
A comprehensive portfolio of digital product design work that demonstrates complexity and broad customer experience.
Proficiency in Figma, Mural or some equivalent design tools.
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Targeted Question 1 - What is UX design? Why does it matter? What is your design process? Describe the design methods that you follow.
Targeted Question 2 - Give an example of a situation where you had to work closely with another person who had a very different approach to you. How did you manage this and what was the outcome?
Applications close Thursday 30 July 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tracy Gibb, via email
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
