Job Description
Ramsay Health Care is seeking an experienced National Manager, Program Delivery & Change to lead the successful delivery, adoption, and embedding of strategic initiatives across Hotel Services nationally. This is a pivotal role supporting the transformation of Hotel Services, partnering with teams across catering, food services, housekeeping (cleaning), laundry, waste, patient transport, and security to deliver meaningful operational improvements across Ramsay’s hospital network. Working across complex, distributed environments, you will lead end-to-end program delivery - from concept and planning through to implementation, change adoption, and transition into business-as-usual operations. This role is ideal for a strong program and change leader who can bring structure to complex initiatives, engage stakeholders at all levels, and ensure transformation delivers lasting business outcomes.
What You’ll Do
You will provide national program management and change leadership, ensuring Hotel Services initiatives are effectively designed, delivered, and embedded across Ramsay.
Key accountabilities include:
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Lead the delivery of complex, multi-site transformation programs across Hotel Services.
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Partner with Strategy, Operations, Finance, Procurement, Communications, and hospital teams to deliver successful outcomes.
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Develop program governance, delivery frameworks, reporting, and risk management processes.
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Build strong stakeholder relationships across executive leaders, operational teams, and frontline employees.
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Create and execute change strategies that support adoption and minimise disruption to hospital operations.
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Collaborate with Communications stakeholders to lead communication plans across diverse channels to support successful change.
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Lead workshops, meetings, and engagement forums to bring teams on the transformation journey.
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Identify and manage project risks, dependencies, and implementation challenges.
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Support pilot programs and scale successful initiatives nationally.
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Ensure projects transition effectively into BAU ownership, with benefits tracked and realised.
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Lead post-implementation reviews and embed continuous improvement opportunities.
What You’ll Bring
You are an experienced program and change professional who thrives in complex environments and can bring people together to deliver meaningful transformation.
Key skills and experience include:
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Extensive experience leading programs and change initiatives across large, distributed organisations.
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Proven ability to manage complex projects involving multiple stakeholders, locations, and operational teams.
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Strong change management capability, with experience designing and implementing change strategies.
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Exceptional communication skills, with the ability to engage executives, operational leaders, and frontline teams.
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Experience managing project risks, governance, reporting, and benefits realisation.
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Ability to influence without direct authority and build strong partnerships across a matrix environment.
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Strong project management capability, with experience using contemporary delivery frameworks, tools, and technology.
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A practical, collaborative approach with the ability to balance strategic thinking with hands-on delivery.
What We Offer
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An attractive executive remuneration package, recognising the strategic impact and national scope of this leadership role.
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Work across a diverse portfolio of services, from catering and hospitality to environmental services and operational improvement.
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Influence change at scale, partnering with leaders and frontline teams across Australia’s largest private healthcare provider.
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Access to an exclusive rewards program, offering premium discounts and benefits with leading national and global brands.
About Ramsay Health Care
Founded in 1964, Ramsay Health Care is Australia’s largest private hospital operator and a recognised global leader in healthcare delivery. Across the country, we operate 76 hospitals and 12 surgical centres, caring for more than 1.1 million patients each year with the support of over 30,000 dedicated professionals. Guided by our ethos, “People Caring for People,” we are committed to delivering exceptional patient care, building meaningful relationships, and driving continuous improvement and sustainable growth. In addition to our hospital network, Ramsay operates a growing community pharmacy network of more than 35 locations. Through our culture, The Ramsay Way, we place our people at the centre of everything we do - fostering collaboration, empowering teams, and achieving outstanding outcomes for patients and communities.
To Apply
All applications should include a CV outlining your experience and skills relevant to the role. Applications close Monday, 10th August 2026. Please note that we will commence the recruitment process as applications are received.
Additional Information
Please Note:
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.
Applications made by recruitment agencies will not be considered.
