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Casual Night Auditor

The Great Southern Hotel -
Melbourne VIC

Quick Apply

Job Details

Casual
3 days ago

Qualifications

Micros POS
RSA
Customer service
Night audit
Microsoft Office
OPERA
Communication skills
Time management

Full Job Description

The Great Southern Hotel Melbourne (GSH-Melbourne) is a busy hotel located in the heart of Melbourne’s CBD, offering 265 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay, Melbourne Exhibition and Convention Centre, Marvel Stadium, and much more. We are currently seeking an experienced and well-presented individual to join our fast-paced Front Office team in the casual position of Night Audit operation.

About the role:
As our Night Auditor, your responsibilities will include:

Check-in and Check-out of guests.
Auditing all daily hotel transactions and daily shift reports.
Competently taking and processing reservations.
Ensuring professionalism and accuracy with information and billing during arrival and departure.
Taking responsibility to ensure all required tasks are completed accurately and within given time frames.
Dealing with any guest complaints in a professional manner.
Conducting site and safety walks around the hotel

About you:
The successful candidate must have:

Excellent communication and interpersonal skills
A commitment to outstanding customer service
The availability to work on a rotating roster
Excellent grooming and presentation skills
A warm and friendly personality
Confidence to problem solve without supervision.
Excellent time management skills
The ability to work under pressure with excellent attention to detail
Ability to work independently & within a team environment
Previous experience in a similar role is an advantage
First Aid and RSA Certificate (optional)
Knowledge of Oracle/Micros - Opera PMS Systems would be considered as an advantage
Computer literacy in Microsoft Office 365

Benefits:
This role offers a great opportunity to expand upon your skill set. In addition, we offer the following benefits:

Supportive team environment
Receive ongoing training
Competitive hourly wage
High occupancy and consistent shifts
Short walk from Southern Cross Station
High chance to work for a different branch if relocated

Job Type: Casual

Application Question(s):

Do you have customer service experience?
Which of the following property management systems (PMS) do you have experience with?
How many years of auditing experience do you have?
Which of the following Relational Database Management Systems (RDBMS) are you experienced with?

Experience:

Night audit: 1 year (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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