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Customer Success Specialist/ Service Sales Representative

ROHDE & SCHWARZ GmbH & Co. KG -
North Ryde NSW

Apply Now

Job Details

Qualifications

Sales
Business analysis
Communications
Diploma
Advanced diploma

Full Job Description

Kontakt

Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

Info

Stadt/Region

North Ryde (Sydney - NSW) (Australien)

Einstiegslevel

Berufserfahrene

Beschäftigungsart

Vollzeit, unbefristet

Ref. Nummer

16913

mehr

The Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring efficient day-to-day service operations. This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.

Your tasks

Assess client's current asset status, their future needs and requirements
Analyse customer revenue trend and identify growth opportunities for management
Leverage installed base insights to identify product, service, calibration, and upgrade opportunities
Proactively engage customers with lifecycle insights (e.g. obsolescence, compliance risks)
Promote service offerings including calibration, repair, and bundled support plans
Prepare and structure service quotations, including calibration, repair, and support offerings
Support Sales with qualified leads for upgrade, trade-in, and service opportunities
Manage support and service contracts (e.g. SLAs)
Track contract entitlements, coverage, and renewal timelines
Ensure contractual obligations (response time, service scope) are met
Coordinate with internal teams to deliver services in line with contract commitments
Support calibration and service campaigns through customer segmentation and outreach
Identify gaps in service coverage and drive service attach initiatives
Assist in executing lifecycle programs (e.g. end-of-life replacement, upgrades) Service offering quote:
Assists D-S&O in analysing the source of service-related order income and cost reports
Supports D-S&O in interpreting service-related financial reports
Assist in marketing and promotional activities
Create, organise, and maintain client portfolios
Manage the Service Portal (customer asset management)

Exciting insights into Rohde & Schwarz

Our colleagues provide insider information about:

Daily adventures and challenges
Our passionate team
The technologies behind the innovative projects and solutions

Your qualifications

Diploma/Advanced Diploma in Radio Frequency/ Electronics + Strong industry experience
Preferred: Degree with RF/ Microwave/ Communications focus
2-3 Years in one of the following: Business Analysis Technical Sales (RF or electronics) Technical Support/ Service engineering Application engineering
Planning and Organization, Teamwork & Professionalism.

Interested?

We are looking forward to receiving your application!

Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

Established in Australia 40 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology. R&S Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force. The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.

Our offer

Flexible working hour models

Attractive compensation

Privately owned company

Fitness studio

Career opportunities

Top performance award

Salary continuance insurance

Corporate/team events

Culture of collaboration & learning

Global company & environment

Flagship projects

Apply Now

Refine Your Search

retention representative jobs

Customer Success Specialist/ Service Sales Representative

Senior Property Manager / Team Leader / Department Manager

Account Manager

HR Strategic Partner

Assistant Store Manager | Chermside

Clinical Nurse Consultant - Early Career Pathways

Veterinary Country Representative (ANZ)

Director, Partnerships Aus & NZ

Supervisor Civil

Supervisor - FRP

More jobs to discover

I want to receive the latest job alert for retention representative

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Your tasks

Exciting insights into Rohde & Schwarz

Your qualifications

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