JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Role
This is a JLL role contracted to Atlassian, where you will work as part of the JLL Work Dynamics team to deliver exceptional workplace experiences for the Atlassian account.
Atlassian is one of the world's leading technology companies, and they take Workplace Experience seriously. We're looking for a Concierge Supervisor to own the planning and delivery of Team Gatherings and Office Events across Atlassian’s Headquarters in the Sydney CBD and the upcoming Atlassian Central.
You'll set the standard for front-of-house service, manage vendor relationships, and coordinate with stakeholders across all levels of the business - this is hands-on, visible work. You'll use feedback and data to continuously improve what we deliver, and you'll have the autonomy to shape how events and gatherings come to life.
Key Responsibilities
Own the planning and delivery of Team Gatherings and Office Events across all Sydney CBD locations and the upcoming Atlassian Central
Act as the primary point of contact and "face" of Atlassian, ensuring exceptional arrival and departure experiences.
Manage vendor relationships, supporting invoicing and ensuring high service levels are maintained
Coordinate with stakeholders across all business levels to align event goals and execution
Utilize data and feedback to provide insights, report on trends, and continuously improve service delivery
Maintain accurate visitor records and ensure event spaces are properly set and managed
Communicate effectively using Atlassian internal tools (Jira, Confluence, Slack) and in-person interactions
Support the Concierge Site Lead and Facilities teams to meet client objectives and operational goals
What you’ll bring?
3–5 years in a supervisory role within hospitality, hotels, events, or experience services
A strong pride in service delivery, high personal standards, and the ability to communicate with confidence across all levels of the business
A detail-oriented and proactive approach, with a genuine passion for bringing hospitality-grade service to a corporate environment
What You Can Expect From Us
At JLL, we see a Brighter Way forward. You’ll join an entrepreneurial, inclusive culture that celebrates difference and rewards ambition. As a global leader recognized among the World’s Most Ethical Companies, we provide the platform, training, and career progression to help you unleash your full potential.
Ready to redefine Workplace Experience? Apply today REQ514450.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
