In-Demand Ticketing services manager Jobs

Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Support Analyst - Single Digital Patient Record
NSW Health —Chatswood NSW
- $114,251 - $134,809 a year
- Weekend availability
- Management
- Analysis skills
- Communication skills
- Annual leave
10d
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
Software Support Specialist
AEM-OA —Melbourne VIC
- $60,000 - $85,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Full Time Assistant Store Manager | Prouds Gateway
Prouds —Success WA
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
Quick Apply
First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards
Firstclass.com.au —Parramatta NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
4x4 Accessory Salesperson
ARB Cockburn —Cockburn Central WA
- Full-time
- Sales
- POS
- Communication skills
Quick Apply
Casual Pharmacy Assistant
Priceline & Priceline Pharmacy —Greenacres SA
- Cash handling
- Communication skills
13d
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Staff Pre-sale Support Engineer
SentinelOne —Sydney NSW
- Remote
- Azure
- Computer Science
- Customer service
- Employee stock purchase plan
- Health insurance
Quick Apply
Full Time Assistant Store Manager | Prouds Booragoon
Prouds —Booragoon WA
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
Quick Apply
Membership Sales Officer
Essendon Football Club —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
Quick Apply
4d
Full Time Assistant Store Manager | Prouds Midland Gate
Prouds —Midland WA
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
Quick Apply
Full Stack Web Developer (Intern)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Network Engineer
Tabcorp —Melbourne VIC
- Full-time
- Azure
- Software troubleshooting
- AWS
- Parental leave
6d
Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Full Stack Web Developer
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Full Time Assistant Store Manager | Prouds Maddington
Prouds —Maddington WA
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
Quick Apply
Full-Time Pharmacy Assistant
United Chemists —Mango Hill QLD
- Full-time
- Cash handling
- Communication skills

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Customer Support Specialist (AU)

SafetyIQ -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Power BI
Management
Customer service
Data analysis skills
APIs
HubSpot
Communication skills

Full Job Description

At SafetyIQ, we're passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software. As a key member of the Customer Success team, the Customer Support Specialist ensures exceptional service delivery by providing timely, knowledgeable, and friendly support to users of our software across multiple platforms. This role is vital in enhancing the overall customer experience through responsive communication, technical troubleshooting, knowledge base management, and cross-functional collaboration. You'll work closely with product, development, and success teams to resolve issues, improve support processes, and contribute to product enhancements.

KEY RESPONSIBILITIES

Respond to customer queries with professionalism, empathy, and urgency.
Troubleshoot technical issues, guide customers through solutions, and escalate complex problems when necessary.
Maintain detailed records of support interactions, resolutions, and trends using our ticketing system.
Create and manage self-service content such as FAQs, support articles, and video tutorials.
Collect and analyze customer feedback to identify patterns, recurring issues, and opportunities for product improvement.
Collaborate with product and development teams to test software updates and report bugs or usability concerns.
Assist in generating support analytics and reports to inform internal decision-making and support customer account management.
Support customers in configuring integrations and APIs, offering guidance on best practices and technical solutions.
Partner with Customer Success Managers to assist in onboarding and driving customer engagement, identifying opportunities for expansion and value growth.
Contribute to process optimization and share insights to continually improve the customer support function.

QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum two years in a customer support role within a SaaS or software-related environment.
Experience using customer service platforms such as HubSpot and Vitally (preferred)
Excellent communication skills with the ability to translate technical topics into customer-friendly language.
Strong problem-solving abilities and critical thinking with the ability to diagnose customer issues, think critically, and provide effective solutions.
A passion for customer success and a genuine desire to provide the best customer experience.
Comfortable working in a fast-paced, start-up environment with evolving processes.
Collaborative mindset with the ability to work cross-functionally across multiple teams including developers, product managers and sales.
Experience with APIs, integrations, and data analysis tools like Power BI is a strong advantage.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. Employees are expected to perform other job-related tasks within their skill and capability as requested by management and as necessitated by the development of this role and the development of the business.

Quick Apply

Refine Your Search

ticketing services manager jobs

Customer Support Specialist (AU)

Customer Service Representative

Support Analyst - Single Digital Patient Record

eLearning Engagement & IT Support Officer

Software Support Specialist

Full Time Assistant Store Manager | Prouds Gateway

First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards

4x4 Accessory Salesperson

Casual Pharmacy Assistant

Executive Assistant - Travel & Business Operations

Staff Pre-sale Support Engineer

Full Time Assistant Store Manager | Prouds Booragoon

Membership Sales Officer

Full Time Assistant Store Manager | Prouds Midland Gate

Full Stack Web Developer (Intern)

Network Engineer

Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)

Full Stack Web Developer

Full Time Assistant Store Manager | Prouds Maddington

Full-Time Pharmacy Assistant

I want to receive the latest job alert for ticketing services manager

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