In-Demand Woolworth Jobs

E-Commerce Fraud Officer
Woolworths Group —Bella Vista NSW
- Weekend availability
- Data analysis skills
- Case management
- Time management
- Parental leave
2d
Team Lead - Customer
Woolworths Metro —Burleigh Heads QLD
- Full-time
- Customer service
- Bakery
- Leadership
8h
Category Assistant (12 month contract)
Woolworths Supermarkets —Bella Vista NSW
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Communication skills
1d
State Construction Manager - Qld
Woolworths Group —Eight Mile Plains QLD
- Full-time
- Sales
- Construction experience
- Budgeting
Senior Solution Architect
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
Safety Partner - Assurance and Systems
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Management
- Writing skills
- Analysis skills
Assistant Fresh Convenience Manager
Woolworths Supermarkets —Yeppoon QLD
- Part-time
- Leadership
- Parental leave
8h
Compliance Control Manager
Woolworths Supermarkets —Auburn NSW
- Full-time
- Leadership
- Communication skills
3d
Senior Manager - Refrigeration Install
Woolworths Group —Mulgrave VIC
- Full-time
- Management
- Maintenance
- Budgeting
Senior Enterprise Security Architect
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
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Refrigeration Service Technician
Woolworths Group —Eight Mile Plains QLD
- Overtime
- Hybrid work

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E-Commerce Fraud Officer

Woolworths Group -
Bella Vista NSW

Apply Now

Job Details

Full-time
2 days ago

Benefits

Employee rewards program
Parental leave

Qualifications

PCI
Data analysis skills
E-commerce
Case management
Security
Time management

Full Job Description

Ecommerce Fraud Officer

Impactful role minimising financial losses for Woolworths Brands
6 months Fixed term t Opportunity with potential extensions
Core hours between 5am-10pm Mon through Fri, 7am-9pm weekends

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do :

As our Ecommerce Fraud Officer you will verify potential fraudulent online orders for all Woolworths Group’s brands and minimise financial losses. Performing Fraud review for ecommerce customer orders through various web tools and applications.

Liaise with ecommerce customers regarding order queries (inbound and outbound calls/emails).
Authorise referred orders for fulfilment, rejection or further investigation.
Identify and take action on fraudulent orders through link analysis.
Report to management any identified trends that pose a risk of financial loss to the group.
Identify or take action on ecommerce customers breaching trade practices.
Action chargeback notifications from banks into our fraud engine.
Liaise with stores on matters pertaining to online fraud both current and historic.
Engage with other risk functions to prevent financial losses and/or investigate instances of fraud.
Liaise with local Police or Federal authorities where needed regarding active fraudulent orders for collection.
Identify opportunities to streamline processes or improve our fraud prevention capability.
Meet & exceed individual and team KPI’s.

What you’ll bring :

You are able to work with multiple web based systems with ease. Ability to grasp subject matter (legislation, guidelines, codes, business rules/standards/processes) and apply it to business activities.

1+ years experience in E-Commerce Fraud/Fraud Investigation
Availability to work 2 weekends per month
Knowledge and understanding of Security and PCI legislation, Australian Standards, Code of Practice and Industry Practices
Sound investigation and case management experience within large complex business environments
Sound data analysis skills and the ability to develop reports and metrics that identify emerging trends and risks.
Strong CNP (card not present) risk experience in E-Commerce environments.
Time management and priority setting.
Experience with Kount, Cybersource, Accertify, or other fraud mitigation tools is desirable.
Previous experience in the banking sector.

What you’ll experience:

A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.

Everyone belongs at Woolworths Group:

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.

Apply Now

Refine Your Search

woolworth jobs

E-Commerce Fraud Officer

Team Lead - Customer

Category Assistant (12 month contract)

State Construction Manager - Qld

Senior Solution Architect

Safety Partner - Assurance and Systems

Assistant Fresh Convenience Manager

Compliance Control Manager

Senior Manager - Refrigeration Install

Senior Enterprise Security Architect

Refrigeration Service Technician

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