- Step into a leadership role where you can coach, develop & make a real impact
- Be part of NHP's Customer Excellence journey & help shape the future of service
- Enjoy career growth, a supportive culture and genuine employee benefits
Who we are:
- NHP are specialists in Electrical & Automation Products, Systems & Solutions
- Privately owned business with over 50 years of Electrical & Engineering excellence
- Powering an electrical and connected future through global expertise and innovation
- Local choice with the power of global partners — ‘we think global, trust local’
- Driven by over 750 dedicated employees across 16 branches throughout Australia & New Zealand
“At NHP we recognise that our people determine the success of our business. Guided by Agility, Team Success, Make a Difference and Ownership, our people shape how we work and who we are.”
About the Role:
We have an exciting opportunity for a Customer Service Team Leader to lead our Switchboard Builders/Contractors customer service team based in Sydney.
This role is about more than managing day-to-day service activity. It is about coaching and supporting the team to grow in confidence, take ownership of customer outcomes and deliver quality interactions that align with NHP’s Customer Excellence journey.
You will lead a team of Customer Service Consultants, support their development through regular feedback and coaching, and work closely with stakeholders across the business to improve service outcomes, resolve customer issues and identify better ways of working.
Key Responsibilities:
- Lead, coach and support a team of Customer Service Consultants.
- Build a positive, accountable team culture where people feel supported to learn and improve.
- Help embed a customer ownership mindset, with a focus on proactive communication and quality service.
- Use feedback, reporting and performance insights to lift team capability and customer outcomes.
- Manage escalated customer issues and partner with internal teams to deliver timely resolutions.
- Identify opportunities to improve processes, service consistency and the overall customer experience.
About You:
You are a people-focused leader who enjoys coaching others and helping teams perform at their best. You bring a practical, supportive leadership style and understand that great customer experiences start with confident, capable and engaged people.
You’ll bring:
- Experience leading, coaching and developing customer service teams.
- A genuine passion for building capability and supporting people to grow.
- A strong customer-first mindset and focus on service quality.
- Confidence using feedback, reporting and performance insights to improve outcomes.
- Strong communication and relationship-building skills.
- A proactive, solutions-focused approach and passion for continuous improvement.
- Experience in B2B customer service, supply chain or order management would be highly regarded.
What’s On Offer:
- A great place to work – we believe that our people are the heart of our success
- A supportive, high-performance culture that encourages work/life balance
- Ongoing learning & development to meet your professional development needs
- Access to an Employee Assistance Program for you and your family
- Novated Leasing – options for salary packaging your car
- Discounts on corporate health insurance with Bupa
- Paid parental leave
NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.
How to apply:
To be considered for this fantastic opportunity, simply apply via this advertisement. Or visit our careers page: www.nhp.com.au. To keep up to date with all things ‘NHP’ please connect with us on LinkedIn https://www.linkedin.com/company/nhp-electrical-
