The role
The purpose of the role is to continuously review, develop and execute key commercial strategies that optimize the customer, commercial cost, and control systems deployed within the home claims business.
The role challenges business norms to provide superior performance and enhance people capability and contributes to the broader company's strategic direction and culture. This includes working in the business and our suppliers.
Leadership Accountabilities
As a leader at A&G, you’re expected to role model our values, culture, and ways of working. This involves driving high performance with high integrity, and finding solutions that mutually benefit our customers, business, employees, and suppliers. As a leader, we expect you to demonstrate commercial discipline, challenger ambition, effective risk management, and a One Team mindset.
Position Accountabilities
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Identify and realise market and internal opportunities to create competitive advantage.
- Developing new and redefine existing commercial relationships to right size the growing scale of our network of repairers, as well as aligning behaviours and ultimately culture to our core service proposition to ensure a seamless customer journey.
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Developing new capabilities and programs that develop a true, cost-effective repair service platform and fully utilise the investment in our technologies.
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Ensure compliance and business risk policies are both adhered to and challenged to meet the commercial, regulatory, legislative, and business environments.
- In consultation with the relevant internal stakeholders, create, develop, and implement appropriate supplier management and assessing strategies that result in the company’s overall objectives being met.
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Overseeing the assessing department’s performance and ensuring alignment between cost control methodologies and customer service/brand reputation outcomes.
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Develop systems and tools to monitor and manage contract deliverables, service levels and commercial outcomes.
- Develop strategic sourcing or supply process improvement projects within category management.
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Take all reasonable directions from leaders to comply with the organisation’s workplace health & safety (WHS) protocols. WHS is everyone’s responsibility.
Qualifications & Experience
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Home Claims and/or significant Home Insurance Industry experience. • Insurance Building industry experience.
- Demonstrated best practice strategic procurement, including centralisation of commercial strategies and achievement of significant cost savings primarily within the insurance sector or similar services industries.
- An exceptional understanding of financial levers, and a high degree of commercial acumen.
- Track record of success driving performance through accountability for results and a performance culture.
- Track record of exploiting technology to solve customer and operational challenges in large enterprise environments.
- Demonstrated success at implementing and delivering on operational efficiency/business process enhancement initiatives whilst maintaining an engaged, committed organizational culture committed to continuous improvement.
- Demonstrated ability to negotiate business outcomes combined with superior communication skills.
- Strong knowledge of legislative frameworks relating to building industry and financial services is preferred but not mandatory.
The benefits of working at A&G
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Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants, and other amenities. This is an on-site role.
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave, and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
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Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
