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IT Service & Support Desk Technician

Campbell Property Group
Norwest NSW

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Job Details

Permanent | Full-time
6 days ago

Benefits

Health insurance
Employee assistance program
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Desktop support
TCP
System administration
Management
Administrative experience
DHCP
IT support
DNS
Communication skills
Information Technology
VPN

Full Job Description

Your Next Opportunity

Campbell Property Group (CPG) - one of Australia’s most respected residential construction and property development companies - is seeking a motivated and detail-oriented L1 Service and Support Engineers to join our brilliant IT team.

This is a growth role for the team, and we are looking for the successful candidate to be based in our Norwest Head Office.

Reporting to the Service and Support Team Leader, the L1 Service & Support Engineer is responsible for providing first-level technical support and customer service to employees across the Group. This role involves triaging tickets, diagnosing and troubleshooting basic technical issues, setting up and training users on basic hardware, and ensuring a high level of customer satisfaction.

You’ll play an integral role in supporting employees across the Group, resolving issues efficiently and effectively.

What you’ll do:

Provide first-line technical support to employees in office, via phone, email, and chat
Diagnose and troubleshoot basic hardware, software, and network issues
Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools
Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution
Document all interactions and support actions in the ticketing system
Participate in system testing and quality assurance for new software releases
Provide onboarding guidance and training to employees on hardware, software and best practices
Maintain up-to-date knowledge of industry trends, tools, and best practices
Contribute to creating FAQ and support documentation to assist employees and improve team efficiency

About you

Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience)
Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management
Experience configuring and deploying IT hardware and software
Familiarity with ITSM tools, ticketing systems, and remote support technologies
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management
Friendly and approachable, with a strong customer service mindset and passion for helping people
Highly organised and detail-oriented, with a focus on accuracy and efficiency
Proactive and solution-focused, always looking for ways to improve IT support services
Strong problem-solving skills, with the ability to think critically under pressure
Team player, with excellent communication and collaboration skills

What’s on offer

When you join Campbell Property Group, you’ll enjoy:

Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

About us

At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

Clarendon Homes – award-winning, innovative homes across QLD and NSW
Domaine Homes – affordable, stylish homes designed for modern families
CPG Estates – developing vibrant, sustainable communities
Loan Market Elevate – expert financial solutions to support our customers’ property journeys

With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

#ClarendonHomes

#Norwest

#LI-LB1

Company Overview

Please visit https://www.clarendon.com.au/careers for more information

Quick Apply

Refine Your Search

quality assurance technician jobs

IT Service & Support Desk Technician

Senior Technician - Technology

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Workshop Supervisor (Pre-Delivery)

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