Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.
As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.
Join us as we work towards building the imagine nation.
The Centre Manager will lead and motivate a multi-disciplinary team to manage the daily operations and presentation of our premium retail asset Broadway Sydney.
Broadway Sydney is a dynamic, fast-paced environment undergoing significant change and growth, offering an exciting opportunity for an experienced Centre Manager to deliver results and lead a highly engaged, high performing team. With significant capital works underway the role will drive operational excellence, strong retailer engagement, and outstanding stakeholder management. This role will suit a proven leader with strong financial acumen, project delivery experience, and the ability to steer a major asset through a growth phase while harnessing strong market momentum.
What you'll be doing:
- Ensuring the customer and guest experience is encompassed in all aspects of the role and the asset’s offerings.
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Establishing and maintaining the asset’s Stakeholder Communications Management Plan and delivering the asset’s Community Charter.
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Implementing the Asset Plan and preparing the Business Plan whilst understanding the asset lifecycle, and ensuring all activities on site, and the team’s performance, contribute to meeting the objectives of these plans.
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Building collaborative relationships with retailers/operators, Mirvac teams, key local community groups and authorities, and customers/guests, and attending meetings as required.
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Ensuring the team present the asset to the public in its optimal condition and maintain a presence out on the floor.
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Ensuring both retailers/operators and the asset are meeting all obligations stipulated under each lease, and proactively managing retailer/operator trading performance and arrears in accordance with KPIs.
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Overall responsibility for ensuring 100% accuracy of the Tenancy Schedule.
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Overall responsibility for the asset’s Income and Expenditure, Capital Expenditure and Marketing budgets.
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Continuous monitoring, reforecasting and prudent management of all budgets.
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Ensuring the Marketing Manager implements dynamic curation and marketing initiatives that deliver increased sales and traffic, and that retailers/operators are worked with where necessary on identified objectives and issues.
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Ensuring the Facilities Management team manage plant and equipment in line with legislative requirements, and the asset to the highest standard of repair, maintenance, presentation and cleanliness.
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Ensuring the asset’s capital projects are completed on time and within budget, with longer term plans in place.
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Working collaboratively with the Leasing team to create the desired retail mix at the asset and contributing to the Strategic Leasing Plan and its delivery.
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Working with the Development team to ensure any asset specific issues are raised during the redevelopment planning phase and throughout a development.
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Maintaining up to date and accurate documentation, and controlling the administration, financial and reporting requirements of the asset.
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Working collaboratively with national teams to deliver Retail divisional initiatives and contributing to the implementation of the Retail strategy.
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Acting as Duty Manager on evenings/weekends/public holidays as required.
What you'll bring:
- 10+ years experience in the retail industry, leading high performing teams
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Demonstrated strong people management experience, with a passion for developing and empowering people to succeed
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Commercial/financial acumen with demonstrated experience and understanding of the preparation and ongoing management of Income and Expenditure Budgets on an accrual basis
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Demonstrated understanding of retailer finance including profit and loss statements, percentage rent, occupancy cost benchmarks and the ability to identify and monitor retailers at risk
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Demonstrated ability to execute strategic plans
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Relevant tertiary qualification in Real Estate, Property Economics, Commerce or equivalent is highly desirable
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Real Estate License or Real Estate Certificate of Registration is required
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A strong understanding of relevant legislation and the legal obligations of the asset and of the position
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A proactive and self-motivated approach with the ability to solve problems, improve system and procedural efficiency and effectiveness, and resolve issues as they arise
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Ability to create a high performing outcomes-oriented team and the best environment to deliver objectives
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Ability to fit in with the Mirvac culture and live by these Values
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A customer/guest-centric focus with a strong understanding of the local community and trade area
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A collaborative, professional and empathetic approach to dealing with customers/guests and retailers/operators
All of these attributes are preferred, if you think you may be the right fit for the role please still apply.
