Senior Principal Product Manager
Zendesk —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Product management
- APIs
Principal Engineer
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
- Parental leave
Principal Data Engineer
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Parental leave
Principal Engineer/ Team Leader - Maritime
Stantec —Melbourne VIC
- Part-time
- Management
- Business development
- Bachelor's degree
- Work from home
- Employee assistance program
Principal Engineer - Primary
Consolidated Power Projects Australia —West Leederville WA
- Overtime
- Engineering
- In-person
- AI
- Travel reimbursement
- Relocation assistance
Quick Apply
6d
Substation Primary Principal Engineer
Arcadis —Brisbane QLD
- Management
- Microsoft Office
- Communication skills
Principal Engineer - Agentic AI - Online Payments
Tyro Payments —Sydney NSW
- On call
- Hybrid work
- Master's degree
- AWS
- APIs
Principal Primary Design Engineer
EPEC Group —South Brisbane QLD
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
- Employee assistance program
Quick Apply
6d
Principal / Senior Principal Water Planning Engineer
Egis Group —Sunshine Coast QLD
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Business
- Employee assistance program
Quick Apply
Senior Network Engineer, Australia
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- AWS
Senior Geotechnical Engineer
29Metals —Perth WA
- Full-time
Project Manager
Furmanite Australia Pty. Ltd. —Laverton North VIC
- Hybrid work
- AutoCAD
- Management
- Microsoft Office
Principal Mining Engineer (Presales) | Underground
Micromine —Perth WA
- Full-time
- Communication skills
- Work from home
- Parental leave
Principal Geotechnical Engineer - Site Investigations
CMW Geosciences —Perth WA
- Full-time
- Civil engineering
- Office
- Analysis skills
Quick Apply
Principal / Senior Principal Structural Engineer
Egis —Brisbane QLD
- Contract
- Engineering
- Construction experience
- Civil Engineering
- Parental leave
- Employee assistance program
1d
Principal / Senior Principal Structural Engineer
Egis Group —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Construction experience
- Civil Engineering
- Parental leave
- Employee assistance program
Quick Apply
1d
Senior Architect
Weston Williamson —Melbourne VIC
- Full-time
- Hybrid work
Quick Apply
Senior Principal Closure Engineer
Egis Group —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- No degree
- Parental leave
- Employee assistance program
Quick Apply
Senior Engineer - Structural
Consolidated Power Projects Australia —Greater Adelaide SA
- Full-time
- In-person
- AI
- Communication skills
- Work from home
- Parental leave
Quick Apply
7d
Independent Certifier Representative
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Construction experience
- Civil Engineering

I want to receive the latest job alert for principal engineer primary

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

principal engineer primary jobs near

Engineering Team Leader jobs in Melbourne VIC

Principal Software Engineer jobs in Richmond VIC

Geotechnical Engineer jobs in Perth WA

Senior Network Engineer jobs in Melbourne VIC

Principal Software Engineer jobs in Sydney NSW

Senior Structural Engineer jobs in Brisbane QLD

Senior Architect jobs in Melbourne VIC

Principal Software Engineer jobs in Brisbane QLD

Engineering Team Leader jobs in Braeside Vic

Engineering Team Leader jobs in Bethania Junction Qld

Electrical Engineering jobs in Wollongong Nsw

Chemical Engineering jobs in Sydney Nsw

Team Member, Big W jobs in Mildura Vic

Engineering Team Leader jobs in Noble Park Vic

Customer Service Team Member Bunnings jobs in Minchinbury Nsw

Principal Software Engineer jobs in Glenelg Sa

Principal Software Engineer jobs in Shepparton Vic

Graduate Engineer jobs in Perth Wa

Principal Software Engineer jobs in Nedlands Wa

Devops Engineer jobs in Perth Wa

Senior Principal Product Manager

Zendesk -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CI/CD
Law
Master's degree
Product development
Product management
SDKs
APIs
Security
User research
AI
Communication skills

Full Job Description

Job Description

Senior Principal Product Manager, AI Platform, Australia (Melbourne)

This role is based in Melbourne and requires you to work from office at least 2 days a week.

Job Description

Zendesk is seeking an experienced Principal Product Manager to lead product for our internal AI Platform — the foundational platform that powers every AI feature across Zendesk. This platform spans the full agent lifecycle (build, test, publish, operate, improve) and provides the shared capabilities, infrastructure, SDK, and developer tooling that all vertical AI teams build upon.

The right candidate will demonstrate strong technical, product and strategic thinking with a customer-centric mindset, excellent prioritization skills, and flawless execution ability. You will collaborate cross-functionally to drive product vision and strategy, while ensuring successful execution in this technical domain.

What You'll Do

Own the end-to-end product strategy and roadmap for Zendesk's internal AI Platform, a layered stack spanning foundational infrastructure through to developer-facing tooling:
- Agent Development Kit (ADK) & SDK — the primary interfaces for vertical teams to build, compose, and deploy AI agents, including runtime protocols, registry clients, CLI tooling, and YAML-based agent authoring.
- Platform Capabilities — durable execution, agent memory, CI/CD for agents, A/B testing, agent registry (skills, tools, agents, guardrails), and governance across the full agent lifecycle.
- Evaluation & Observability — a layered observability stack from raw agent traces through to customer-facing evals, conversation simulation, QA integration, and A/B testing frameworks.
- Infrastructure — orchestration (Temporal), eval tooling (BrainTrust), feature management (GrowthBook), agent sandboxing (MicroVMs, FireCracker, WASM), and foundational compute, storage, and event systems.
Drive platform adoption across vertical AI teams — meeting teams where they are and enabling progressive adoption of shared capabilities to help them meet their goals
Lead the development of Zendesk's A2A (Agent-to-Agent) layer and agent registry, enabling connection, reuse, and governance across existing agents and applications.
Conduct internal user research and external industry research to define a forward-thinking roadmap that sets Zendesk up to accelerate AI development in the short and long-term.
Collaborate with stakeholders to translate evolving machine learning and AI platform needs into clear, actionable requirements that balance innovation, reliability, and cost efficiency.
Manage cross-team collaboration, prioritization, and trade-offs in a complex, rapidly evolving AI product environment.

What You'll Bring

5+ years of product development experience, with significant experience in developer platforms, AI/ML infrastructure, or internal tooling at scale.
Deep understanding of AI/ML concepts, model lifecycle, agent architectures, distributed execution, and platform engineering.
You have a technical background and 10 yrs product management experience.
Proven ability to drive platform adoption and developer experience for internal customers — you understand what makes engineers want to use a platform vs. build their own.
Experience leading multi-layered platform initiatives with strong strategic vision, from low-level infrastructure through to developer-facing SDK/API design.
Demonstrated success managing experimentation and evaluation platforms, developer-facing APIs, agent frameworks, or AI developer ecosystems.
Exceptional communication and stakeholder management skills enabling influence across engineering, data science, security, and product teams.
Skilled in balancing competing priorities, managing ambiguity, and driving consensus in complex environments.
Passion for building scalable, reliable, and easy-to-use AI infrastructure products that empower internal and external users.

Nice to have skills

Experience with building agentic features and experiences, AI/ML workloads
Background in building developer tooling — SDKs, CLIs, registries, or platform-as-a-product for internal engineering teams.
Familiarity with multi-vendor large language model (LLM) serving platforms and failover strategies.
Experience with AI security, privacy, and compliance (data guardrails, filtering, trust metrics)

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Apply Now

Refine Your Search

principal engineer primary jobs

Senior Principal Product Manager

Principal Engineer

Principal Data Engineer

Principal Engineer/ Team Leader - Maritime

Principal Engineer - Primary

Substation Primary Principal Engineer

Principal Engineer - Agentic AI - Online Payments

Principal Primary Design Engineer

Principal / Senior Principal Water Planning Engineer

Senior Network Engineer, Australia

Senior Geotechnical Engineer

Project Manager

Principal Mining Engineer (Presales) | Underground

Principal Geotechnical Engineer - Site Investigations

Principal / Senior Principal Structural Engineer

Principal / Senior Principal Structural Engineer

Senior Architect

Senior Principal Closure Engineer

Senior Engineer - Structural

Independent Certifier Representative

I want to receive the latest job alert for principal engineer primary

Related Searches

Explore jobs in more locations

Job Description

Senior Principal Product Manager, AI Platform, Australia (Melbourne)

Job Description

What You'll Do

What You'll Bring

5+ years of product development experience, with significant experience in developer platforms, AI/ML infrastructure, or internal tooling at scale.

Nice to have skills

Job Seeker Tools

Employer Tools

Browse

Stay Connected