In-Demand Retention representative Jobs

In Work Mentor
AMES Australia —Castle Hill NSW
- $79,627 a year
- Full-time
- Customer service
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- Employee discount
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Quick Apply
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Assistant Store Manager | Chermside
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Learning Specialist - Disability Inclusion Specialist
Government schools —Melbourne Northern Suburbs VIC
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Government schools —Melbourne Northern Suburbs VIC
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Government schools —Melbourne Northern Suburbs VIC
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In Work Mentor

AMES Australia -
Castle Hill NSW

Apply Now

Job Details

Full-time
$79,627 a year
3 hours ago

Benefits

Subscriptions
Employee assistance program
Employee discount
Salary packaging

Qualifications

Customer service
Administrative experience
Organisational skills
Working with Children Check
Communication skills

Full Job Description

Employment | Parramatta, Castle Hill | Ongoing - Full-time

Full-time Ongoing position available based at the following Central West Sydney locations: Parramatta & Castle Hill
Undertake the Post Placement Support Contact regime with clients and employers including support and advocacy for placed clients within their workplace
Annual salary is $79,627 + 12% super
Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the position

The In-Work Mentor will focus on ensuring an increase in client retention by supporting their placements through the day-to-day timely management of quality and consistent Post Placement Support (PPS). The position will provide this support through various methods including online and in person at the client’s workplace. This position responds to clients’ requests and enquiries, offering advice and support to ensure the sustainability of their employment. This position also builds strong relationships with key stakeholders, linking clients with supports to ensure all employment outcomes are achieved. Where a client’s employment may be in jeopardy, the In-Work Mentor will alert, liaise with and mentor other employees to support the employer and client to help achieve a positive outcome on the journey to sustainable employment outcomes.

The In-Work Mentor will liaise with the AMES Australia Sites, employers and clients to follow up on declaration of earnings and report under-declaration of earnings to the relevant Government Department.

To apply for this position, please address the following key selection criteria:

Minimum 3 years’ relevant experience in a similar position
A valid Working With Children Check (for employment purposes)
A working knowledge and strong understanding of employment support services, specifically for refugee cohorts, clients from a CALD background, clients who identify as ATSI or CALD clients with disability, and the challenges and barriers they face
Strong verbal and written communication and problem solving skills, including the ability to advocate on behalf of the client, to influence key stakeholders and to overcome objections from clients and employers
Demonstrated strong administration and organisational skills including the ability to work under pressure and meet tight deadlines
Excellent interpersonal and stakeholder management skills including the ability to mentor and train others, and to work effectively with people across all levels of an organisation
Good customer service skills with the ability to keep the client’s needs at the centre
Solid computer literacy including the ability to use Microsoft applications and other administrative systems / databases
Ability to comprehend and apply basic mathematical calculations
Ability to adapt to change, including to learn new systems and processes as needed
Proven experience working in a team environment
Ability to interpret and understand policy and process information
Where relevant - understanding different types of disabilities including physical, intellectual, sensory and mental health disabilities, as well as developmental disorders

To apply for this position please submit:

Your current resume
Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 6 pm on Friday 24 July2026, however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

Apply Now

Refine Your Search

retention representative jobs

In Work Mentor

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Learning Specialist - Instructional and Data Coach

HR Strategic Partner

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Classroom Teacher - English Teacher

Early Childhood Educators

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