In-Demand Resolution officer Jobs in Parramatta, Nsw

Resolution and Investigation Officer - Clerk Grade 5/6 - OLSC
NSW Department of Communities and Justice —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Communication skills
- Employee assistance program
8d
Registry Officer - Land and Environment Court NSW
NSW Department of Communities and Justice —Sydney NSW
- $78,000 - $84,799 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Employee assistance program
6d
Customer and Partner Services Officer
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Parental leave
- Employee assistance program
4d
Payroll Services Team Leader
Boral —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- Supervising experience
- Free parking
- Parental leave
Account Manager - PI & Cyber
DWF —Sydney NSW
- Full-time
- Communication skills
- Negotiation
- Time management
4d
Landscape Design and Project Officer
Woollahra Municipal Council —Double Bay NSW
- $111,905.04 - $123,684.08 a year
- Full-time
- Management
- CAD
- Customer service
- Parental leave
- Gym membership
11d
Senior Correctional Officer (Fire Safety)
NSW Department of Communities and Justice —Berkshire Park NSW
- $97,285 a year
- Full-time
- Communication skills
- Employee assistance program
Corporate and Workplace Solutions, Facilities Management, Associate, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
- Travel reimbursement
- Health insurance
Strata Manager - Sydney Olympic Park
Bright & Duggan Property Group —Sydney Olympic Park NSW
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Communication skills
- Employee assistance program
- Referral program
Quick Apply
Senior Analyst AML Regulatory Compliance
K&L Gates —Sydney NSW
- Full-time
- Communication skills
- Gym membership
QA/QC Officer
Griffin Marine Services —Sydney NSW
- Full-time
- Engineering
- Welding
- Communication skills
Quick Apply
Swimming Pool Compliance Officer
Woollahra Municipal Council —Double Bay NSW
- Up to $114,736.96 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
- Work from home
- Parental leave
13d
Security guard - licensed venues CBD
Crown Risk Solutions Pty Ltd —Sydney NSW
- Part-time
- Customer service
- First Aid Certification
- In-person
Quick Apply
Education Quality Manager | KU Children's Services
KU Children's Services —Lane Cove NSW
- Full-time
- Management
- First Aid Certification
- Leadership
- Travel reimbursement
- Parental leave
APAC Legal Entity Risk Management - Associate
JPMorganChase —Sydney NSW
- Full-time
- Bachelor's degree
- Organisational skills
- AI
Security Officer Northern Beaches Hospital
Northern Sydney Local Health District —Sydney NSW
- $65,703.26 a year
- Full-time
- Administrative experience
- First Aid Certification
- Negotiation
11d
Security guard - licensed venues
Crown Risk Solutions Pty Ltd —Sydney NSW
- Part-time
- Customer service
- First Aid Certification
- In-person
Quick Apply
Platform Maintenance Officer
KBR —Sydney NSW
- Full-time
- Maintenance
- Communication skills
- Parental leave
Senior Financial Accountant
BBCSTUDIOS —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Annual leave
- Parental leave
3d
P&C Business Partner
Bright & Duggan Property Group —St Leonards NSW
- Full-time
- Hybrid work
- Bachelor's degree
- Psychology
- In-person
- Employee assistance program
- Referral program
Quick Apply
1d

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resolution officer jobs near parramatta, nsw

Resolution and Investigation Officer - Clerk Grade 5/6 - OLSC

NSW Department of Communities and Justice -
Sydney NSW

Apply Now

Job Details

Full-time
$102,936 - $113,579 a year
8 days ago

Benefits

Employee assistance program

Qualifications

Communication skills

Full Job Description

Department: LRLS OLSC Complaints Unit
Department/Agency: Department of Communities and Justice

Location:
Sydney, NSW, AU, 2000

#job-location.job-location-inline { display: inline; }
Req ID: 85974

Resolution and Investigation Officer

Office of the Legal Services Commissioner

Location - Sydney CBD with flexible working arrangements available
Employment Type – Ongoing – Full time (35 hrs per week)
Salary - Clerk Grade 5/6, Base Salary ($102,936- $113,579), plus employer’s contribution to superannuation and annual leave loading

Your role

The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers.

The role is responsible for handling public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via the telephone, and through written communication with the parties.

This is a hybrid workplace role, currently performed both from the OLSC office in the Sydney CBD, and from home, with ongoing remote work arrangements at the Department’s discretion.

What you’ll do

In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:

Resolving consumer disputes over the telephone and in writing, through negotiation, problem solving and mediation to improve standards of professional practice.
Managing large and variable workloads whilst managing the expectations and demands of complainants and legal practitioners.
Providing case studies drawn from complaints to legal, policy and education officers to provide a basis for better education and regulation of the profession.
Working towards the reduction of the number of complaints made against lawyers through participation in a process of education, training and communication with the profession and the community.
Communicating effectively and sensitively, orally and in writing, with a wide range of clients, from senior members of the legal profession to individuals who may have limited English skills or disabilities.

What we’re looking for

Experience working in a legal regulatory environment, dealing with consumer complaints, preparing submissions and correspondence on complex issues, and knowledge of relevant legislation.

Essential requirements

Ability to resolve conflict, negotiate and mediate.
Ability to manage a large case load, meet deadlines and remain calm under pressure.
Strong written communication skills

Appointments are subject to a National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Please tell us about how your previous experience (ideally in a legal, regulatory or complaints handling environment) provides skills necessary for the advertised position, particularly in dealing with any challenges that you foresee in working in a complaint handling environment.
Please detail the key factors you consider important in attempting to mediate and resolve a dispute.

Applications close: Sunday, 20 September 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring supervisor Jackson Bova at [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

Apply Now

Refine Your Search

resolution officer jobs in parramatta, nsw

Resolution and Investigation Officer - Clerk Grade 5/6 - OLSC

Registry Officer - Land and Environment Court NSW

Customer and Partner Services Officer

Payroll Services Team Leader

Account Manager - PI & Cyber

Landscape Design and Project Officer

Senior Correctional Officer (Fire Safety)

Corporate and Workplace Solutions, Facilities Management, Associate, Sydney

Strata Manager - Sydney Olympic Park

Senior Analyst AML Regulatory Compliance

QA/QC Officer

Swimming Pool Compliance Officer

Security guard - licensed venues CBD

Education Quality Manager | KU Children's Services

APAC Legal Entity Risk Management - Associate

Security Officer Northern Beaches Hospital

Security guard - licensed venues

Platform Maintenance Officer

Senior Financial Accountant

P&C Business Partner

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