In-Demand End developer Jobs in Hamilton, Qld

Head of Customer Care
Mosaic Property Group —Brisbane QLD
- Customer service
- Leadership
Principal Primary Design Engineer
EPEC Group —South Brisbane QLD
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
- Employee assistance program
Quick Apply
Senior Secondary Design Engineer
EPEC Group —South Brisbane QLD
- Full-time
- Employee assistance program
Quick Apply
Senior Infrastructure Engineer - Linux
Superloop —Brisbane QLD
- On call
- Hybrid work
- Azure
- Administrative experience
- AWS
SAP finance Group reporting Lead
Infosys Singapore & Australia —Brisbane QLD
- Urgently hiring
- Hybrid work
- Analysis skills
- Communication skills
Quick Apply
Software Architect (IFS Cloud)
InfoConsulting Group —Brisbane QLD
- Full-time
- Remote
- ERP systems
- Bachelor's degree
- APIs
Quick Apply
Senior Gemini Platform Engineer
Accenture —Brisbane QLD
- Full-time
- Management
- ERP systems
- SQL
Project Leader, Structural
Colliers —Brisbane QLD
- Full-time
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Enterprise Sales Engineer
Datadog —Brisbane QLD
- Azure
- AWS
- AI
- Employee stock purchase plan
Quick Apply
TUFLOW Technical Engineer
BMT —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Presentation skills
- Bachelor's degree
- Profit sharing
- Employee assistance program
Quick Apply
Global Systems Integrator Alliances Director
Netskope —Brisbane QLD
- Urgently hiring
- Business development
- Education
- Bachelor's degree
Director, Infrastructure Regulatory Advisory (Commercial Advisory)
IPS (Infrastructure Project Solutions), a Sequana Group Company. —Brisbane QLD
- Full-time
- Hybrid work
- Business development
- Business
- Communication skills
Quick Apply
Senior Civil Engineer - Gold Coast
AtkinsRéalis —Brisbane QLD
- Full-time
- AutoCAD
- Construction experience
- Annual leave
- Parental leave
Commercial Disputes, Insolvency & Construction Lawyer
Rostron Carlyle Rojas Lawyers —Brisbane QLD
Data Centre MEP Systems Integration Manager
Accenture —Brisbane QLD
- Full-time
- Construction experience
4d
Senior Water Engineer
Burchills Engineering Solutions —Brisbane QLD
- Full-time
- Hybrid work
- Civil engineering
- Management
- Supervising experience
- Employee assistance program
Quick Apply
Solicitor – Senior Associate
Carter Newell —Brisbane QLD
- Full-time
- Communication skills
Estimating & Bid Manager
Civilmart - Precast Civil Industries —Brisbane QLD
- Full-time
- Microsoft Excel
- Microsoft Office
- Construction experience
Senior/ Principal Consultant - Power Grid Assets
DNV —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Profit sharing
- Parental leave
Senior Landscape Architect / Landscape Architect
Tetra tech Ltd. —Fortitude Valley QLD
- Full-time
- AutoCAD
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
18h

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end developer jobs near hamilton, qld

Head of Customer Care

Mosaic Property Group -
Brisbane QLD

Apply Now

Job Details

Qualifications

Customer service
Leadership

Full Job Description

We’re a founder-led, delivery-focused team where disciplined thinking, collaboration, and accountability drive remarkable outcomes. If you’re motivated by real impact and high standards, you’ll fit right in.

A Team Built on Shared Values

At Mosaic, you won’t just take on a role — you’ll help shape places and communities that stand the test of time. Every project we deliver reflects our unwavering commitment to quality, integrity, and purpose, and it’s our people who make that possible.

From day one, you’ll have the opportunity to contribute, learn, and grow alongside industry leaders who are redefining what it means to do development differently.

If you’re motivated by real impact, driven by high standards, and inspired by the idea of creating lasting outcomes, Mosaic is where you’ll find your purpose. This is your opportunity to be part of the difference.

Head of Customer Care – Brisbane

ABOUT THE ROLE

The Head of Customer Care is a hands-on leadership role responsible for ensuring the customer experience consistently reflects the Mosaic brand — well-executed, controlled and aligned to what has been promised. The role is accountable for creating confident customers who become advocates, while protecting the integrity and reputation of the brand at critical moments in the journey.

Leading a dedicated Customer Care team, you will oversee the customer lifecycle from pre-settlement through to post-settlement and ongoing engagement, ensuring interactions are handled with clarity, professionalism and consistency. Working closely across departments, you will bring structure and alignment to complex environments, delivering a cohesive, industry-leading experience.

Reporting to the General Manager – Brand & Customer, this role owns and evolves the Customer Care function — lifting capability, discipline and impact in line with Mosaic’s ongoing evolution. You will lead by example, staying close to delivery, actively involved in key customer interactions, and setting the standard for how situations are managed.

You will be a visible and trusted presence for customers and the team, stepping into complex or high-expectation situations with confidence, composure and sound judgement. Your ability to communicate clearly, build confidence quickly and maintain control in pressured environments will be critical to success.

Key Responsibilities

Lead the end-to-end Customer Care function across the customer lifecycle — from pre-settlement through to post-settlement and ongoing engagement — ensuring customers remain confident, supported and positively connected to the Mosaic brand over time
Define and set the standard for how customers experience Mosaic, ensuring every interaction is handled with professionalism, clarity and a level of care that builds trust and confidence
Act as the senior point of authority for complex, sensitive or high-risk customer matters, including direct engagement where required
Proactively design and manage key customer touchpoints and milestones, ensuring engagement is timely, well-structured and anticipates customer needs
Work closely across departments to align delivery, resolve issues and maintain a seamless, well-orchestrated customer experience
Establish clear frameworks for escalation, communication and decision-making, and drive consistency in how customer interactions are managed, documented and resolved
Continuously refine and uplift the Customer Care approach, improving how the experience is delivered and perceived over time

WHAT WE’RE LOOKING FOR

Proven experience in a senior customer-facing role within premium or high-expectation environments
An exceptional communicator — articulate, composed and confident, with the ability to instil trust and credibility quickly
Highly professional and well-presented, with a natural presence that reassures customers and stakeholders
Confident without ego — able to lead conversations, manage expectations and hold positions when required, while maintaining respect and professionalism
Strong judgement and discretion, particularly in sensitive or emotionally charged situations
Experience navigating complex environments, working cross-functionally and managing competing priorities
A capable and considered people leader, with a track record of mentoring, coaching and lifting team performance
Structured and disciplined, with strong attention to detail and follow-through

ABOUT MOSAIC

At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

Mosaic Property Group is one of Queensland’s most awarded and respected residential developers, known for delivering architecturally striking, design-led buildings that stand the test of time. With a fully integrated model that spans development, design, construction, sales, and property management, Mosaic ensures every project is executed with an uncompromising commitment to quality, detail, and long-term value.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

LIFE AT MOSAIC

We’re a high-performing, collaborative team that takes pride in delivering work of enduring quality. You’ll be supported, challenged, and given the opportunity to make a real impact, every day.

Successful candidates will be contacted.

Click here to email your resume and a cover letter to our Careers team.

Apply Now

Refine Your Search

end developer jobs in hamilton, qld

Head of Customer Care

Principal Primary Design Engineer

Senior Secondary Design Engineer

Senior Infrastructure Engineer - Linux

SAP finance Group reporting Lead

Software Architect (IFS Cloud)

Senior Gemini Platform Engineer

Project Leader, Structural

Enterprise Sales Engineer

TUFLOW Technical Engineer

Global Systems Integrator Alliances Director

Director, Infrastructure Regulatory Advisory (Commercial Advisory)

Senior Civil Engineer - Gold Coast

Commercial Disputes, Insolvency & Construction Lawyer

Data Centre MEP Systems Integration Manager

Senior Water Engineer

Solicitor – Senior Associate

Estimating & Bid Manager

Senior/ Principal Consultant - Power Grid Assets

Senior Landscape Architect / Landscape Architect

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