In-Demand Security technician Jobs in Parramatta, Nsw

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
Datacenter IT Technician Trainee (6 months), Data Centre Operations, Sydney
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Bachelor's degree
3d
Site Support Technician
KION Group AG —Kemps Creek NSW
- Overtime
- Maintenance
- Communication skills
- Parental leave
- Gym membership
6d
Data Center Engineering Operations Technician, AWS Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Sydney NSW
- 12 hour shift
- Senior Secondary Certificate of Education
- AWS
- Electrical experience
Facilities Specialist
City FM Australia —Kemps Creek NSW
- Full-time
- Management
- Maintenance
- Administrative experience
Quick Apply
Electronic Equipment Trades Worker
H3C Plus Pty Ltd —Bankstown NSW
- $80,000 - $100,000 a year
- Full-time
- In-person
Quick Apply
Cyber Security Systems Engineer
Office of Sport —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- No degree
- Communication skills
- Employee assistance program
4d
Aircraft Maintenance Engineer
Jetstar —Sydney NSW
- Full-time
- Time management
- Employee discount
Quick Apply
3d
Field Service Technician II
Nordson —Sydney NSW
- Overtime
- Sales
- Customer service
- Maintenance
- Health insurance
Electronics Engineer
Thales —Rydalmere NSW
- Full-time
- Management
- Engineering
- Electrical experience
- Health insurance
- Parental leave
7h
Electrician / Technician
Kayder —Sydney NSW
- Overtime
- Paid training
Systems Engineer
Thales —Rydalmere NSW
- Full-time
- Management
- Engineering
- Software development
- Health insurance
- Parental leave
Maintenance HVAC & Refrigeration Technician
Modus Projects —Sydney NSW
- Overtime
- HVAC
- Leadership
- Fuel card
- Employee assistance program
Quick Apply
Electronics Test Technician
Anduril Industries —Sydney NSW
- Full-time
- Schematics
- Microsoft Office
- Manufacturing
Quick Apply
Technician
Retail Ready Operations Australia —Erskine Park NSW
- Day shift
- Maintenance
- Welding
- Communication skills
- Employee stock purchase plan
- Parental leave
Data Center Operations Facilities Manager
Google —Sydney NSW
- Full-time
- Management
- Schematics
- No degree
4d
Service Planner
Hitachi —Smithfield NSW
- Full-time
- Salesforce
- Microsoft Office
- Bachelor's degree
Snr Critical Environment Technician
Microsoft —Sydney NSW
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Tech Training Specialist, DCEO, AWS Infra Operations
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- Management
- Microsoft Office
- Senior Secondary Certificate of Education
13d
Panel Beaters - Make Your SMART Career Move
SMART —Chatswood NSW
- Overtime
- Employee discount
- Referral program

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Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

security technician jobs in parramatta, nsw

Service Delivery Team Leader – Sydney

Datacenter IT Technician Trainee (6 months), Data Centre Operations, Sydney

Site Support Technician

Data Center Engineering Operations Technician, AWS Data Center Engineering Operations

Facilities Specialist

Electronic Equipment Trades Worker

Cyber Security Systems Engineer

Aircraft Maintenance Engineer

Field Service Technician II

Electronics Engineer

Electrician / Technician

Systems Engineer

Maintenance HVAC & Refrigeration Technician

Electronics Test Technician

Technician

Data Center Operations Facilities Manager

Service Planner

Snr Critical Environment Technician

Tech Training Specialist, DCEO, AWS Infra Operations

Panel Beaters - Make Your SMART Career Move

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