In-Demand Solution architect Jobs in Deakin, Act

Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Patient monitoring
2d
Account Director - Sales
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- AI
- Communication skills
- Negotiation
Quick Apply
Senior Software Engineer - 9 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Communication skills
- Annual leave
Tech Lead (Software Engineering)
NCS Australia —Canberra ACT
- Full-time
- AI
- Parental leave
Quick Apply
Software Developer (GoLang/ AWS)
Showtime Consulting —Canberra ACT
- Computer Science
- AWS
- Analysis skills
Residential Project Manager
Manteena —Canberra ACT
- Full-time
- Master's degree
- Construction experience
AWS Cloud Engineer
Accenture —Canberra ACT
- Full-time
- Computer Science
- AWS
- Education
Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Systems design
- AWS
Senior Cyber Security GRC Specialist
SkyDB —Canberra ACT
- $95,000 - $175,000 a year
- Contract
- Analysis skills
- Presentation skills
- In-person
Quick Apply
GRC Analyst - 5 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
Cloud Engineer - Azure & AI Platforms
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- DevOps
- Analysis skills
- Parental leave
- Employee discount
Quick Apply
12d
Technical Specialists | NV-2 - TSPV - EOI
Leidos —Canberra ACT
- Full-time
- Communication skills
- Annual leave
Senior Engineer - Cloud & DevOps
LAB3 —Canberra ACT
- Full-time
- Hybrid work
- Azure
- DevOps
- AI
Quick Apply
Senior Client Manager - Business Applications
NTT DATA —Canberra ACT
- Full-time
- CRM software
- Sales
- Salesforce
ServiceNow Engineer/Developer/Architect (AU Citizen only)
Accenture —Canberra ACT
- Full-time
- Scripting
- Agile
- Communication skills
Head of Cloud and Infrastructure
Kinetic IT —Canberra ACT
- Full-time
- Sales
- Employee assistance program
- Employee discount
Senior Domain Consultant - Security Operations Transformation
Palo Alto Networks —Canberra ACT
- Full-time
- Scripting
- In-person
Manager, Sales Development
Snowflake —Barton ACT
- Full-time
- Computer Science
- Engineering
- Master's degree
Senior Developer - Java / AWS / Microservices
Showtime Consulting —Canberra ACT
- AWS
- Analysis skills
- APIs
6d
Senior Data Architect & Reporting Lead
Showtime Consulting —Canberra ACT
- AWS
- Leadership
- Communication skills

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Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Patient monitoring

Full Job Description

What success looks like in this role:

We're looking for a Genesys Cloud CX Architect to support and enhance mission-critical contact centre environments for the Department of Home Affairs and Department of Health. You'll provide Level 2/3 support across Genesys Cloud CX, telephony, IVR and call flows, integrations, and contact centre operations, resolving complex issues, delivering platform enhancements, and ensuring reliable, high-performing services through proactive support, continuous improvement, and strong operational governance.

Supporting and administering the Genesys Cloud CX platform and associated technologies.
Monitoring platform health, routing performance, telephony services, and operational stability.
Troubleshooting incidents across call routing, IVRs, Architect flows, queues, integrations, reporting, and telephony connectivity.
Designing, developing, and maintaining IVR and call flow solutions using Genesys Architect.
Supporting integrations with CRM, workforce management, identity management, and reporting platforms.
Managing SIP trunking, carrier connectivity, number provisioning, and telephony services.
Conducting root cause analysis and driving continuous service improvements.
Supporting platform upgrades, new feature adoption, testing, and release validation.
Maintaining technical documentation, support procedures, and knowledge articles.
Participating in an on-call roster supporting critical contact centre services.

You will be successful in this role if you have:

Genesys Cloud CX Administration
Genesys Architect (IVR & Flow Design)
Contact Centre Routing & Queue Management
SIP Telephony & Voice Services
Workforce Engagement Management (WEM)
API & Integration Support
Incident, Problem & Change Management
Reporting & Analytics
Cloud Platform Administration
ITIL Service Management

If you're passionate about Genesys Cloud, enjoy solving complex contact centre challenges, and want to play a key role in supporting critical customer services, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in deakin, act

Genesys Cloud CX Architect

Account Director - Sales

Senior Software Engineer - 9 months

Tech Lead (Software Engineering)

Software Developer (GoLang/ AWS)

Residential Project Manager

AWS Cloud Engineer

Delivery Consultant: Full Stack Engineer, AWS Professional Services

Senior Cyber Security GRC Specialist

GRC Analyst - 5 months

Cloud Engineer - Azure & AI Platforms

Technical Specialists | NV-2 - TSPV - EOI

Senior Engineer - Cloud & DevOps

Senior Client Manager - Business Applications

ServiceNow Engineer/Developer/Architect (AU Citizen only)

Head of Cloud and Infrastructure

Senior Domain Consultant - Security Operations Transformation

Manager, Sales Development

Senior Developer - Java / AWS / Microservices

Senior Data Architect & Reporting Lead

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