In-Demand Technical support Jobs in Preston, Vic

ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
2d
IT Support & Business Systems Officer - Systems Administrator
ROSSAN DISTRIBUTORS PTY LTD —Murrumbeena VIC
- $80,000 - $84,000 a year
- Full-time
- Computer Science
- ERP systems
- Microsoft Office
Quick Apply
2d
Part Time - Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $27 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
2d
Information Technology Support Officer
State Emergency Service Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Rotating roster
3d
Desktop Support Officer
AARNet —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
Technical NMR Support Officer
University of Melbourne —Parkville VIC
- $111,275 - $120,453 a year
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
4d
Senior IT Cluster Specialist
Marriott International, Inc —Docklands VIC
- Full-time
- POS
- Resort
Junior ICT Support Officer
Plenty Valley Christian College —Doreen VIC
- Full-time
- No degree
- Communication skills
Quick Apply
11d
IT Systems Support Analyst
Bed Bath N' Table —Melbourne City Centre VIC
- Full-time
- Management
- Customer service
- POS
- Employee assistance program
- Employee discount
1d
Food Tech Support
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
10d
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
5d
ICT Product Manager: Digital Evidence Management Systems
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
- Leadership
- Communication skills
5d
Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
Senior IT Support Officer
BioAgilytix —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
Quick Apply
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
12d
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Computer Network Support
Medical iT —Melbourne VIC

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technical support jobs near preston, vic

ICT Customer Support Officer

Melgrand -
Thornbury VIC

Quick Apply

Job Details

Full-time
$78,000 - $85,000 a year
2 days ago

Qualifications

Customer service
Technical support
Communication skills
Help desk

Full Job Description

About the Role

We’re seeking a proactive and customer-focused IT Support Officer to provide reliable, high-quality technical support across Melgrand’s national operations.

In this hands-on role, you’ll be responsible for delivering Level 1–2 IT support, managing helpdesk requests, maintaining IT systems and hardware, and ensuring our teams have the tools and support they need to operate effectively. You’ll play a key role in resolving day-to-day technical issues, supporting business applications, and contributing to a seamless technology experience for all staff.

Main Tasks and Responsibilities

Provide Level 1–2 technical support to users, diagnosing and resolving hardware, software, system and connectivity issues.

Deliver timely, clear, and professional communication to users throughout the support process.

Support core business systems including intranet, workforce management, booking platforms, and ticketing systems.

Manage user accounts, permissions, and access requests in line with internal processes.

Diagnose hardware and peripheral equipment issues and coordinate or undertake the repair, replacement and configuration of terminals, printers, modems and other end-user devices.

Designing and maintaining websites.

Implementing computer networks.

Assist with the configuration and ongoing support of network connectivity and related ICT infrastructure.

Assist with IT projects, system improvements, testing, and rollout activities.

Assess software and hardware requirements and recommend appropriate solutions to resolve user and system issues.

Support onboarding of new staff, including system access, device setup, and induction assistance.

Manage helpdesk requests from initial diagnosis through to resolution or escalation and maintain accurate records of incidents and solutions.

Maintain technical documentation, user guides and records of recurring technical issues and resolutions.

Relevant Qualifications

Qualifications in Information Technology or a related discipline.

Relevant Experience

Relevant experience in ICT Customer Support.

Minimum of 4 years of?relevant work experience in ICT customer support, helpdesk or a related technical support environment.

Demonstrated experience providing Level 1–2 support across hardware, software, applications and end-user devices.

Experience troubleshooting technical issues and supporting business systems and user access.

Relevant Skills

Understanding of basic networking and end-user technology support.

High attention to detail and a structured approach to documentation.

Excellent communication and customer service skills with a user-first mindset.

Strong troubleshooting skills across devices, systems, and applications.

Pay: $78,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in preston, vic

ICT Customer Support Officer

IT Support & Business Systems Officer - Systems Administrator

Part Time - Field Computer/IT Technician

Information Technology Support Officer

Desktop Support Officer

Technical NMR Support Officer

IT Service Desk Team Leader

Senior IT Cluster Specialist

Junior ICT Support Officer

IT Systems Support Analyst

Food Tech Support

Manager, Technical Support – ANZ

System Administrator - 12 mth FTC

Service Desk Analyst

ICT Product Manager: Digital Evidence Management Systems

Dynamics 365 CE Senior Technical Support Consultant

Senior IT Support Officer

Senior IT Support Engineer

Microsoft M365 Systems Administrator

Computer Network Support

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