In-Demand Helpdesk support Jobs in Australia

IT Support Officer
Attorney General's Department —Darwin NT
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
5d
IT Support/Helpdesk
Supaglu —Sydney Western Suburbs NSW
- Contract
- Customer service
- Organisational skills
- IT
9d
Level 3 Helpdesk Engineer / Project Engineer
Inniti —Homebush NSW
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick Apply
3d
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
10d
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
9d
IT Desktop Support Engineer
Axiom Technologies —Thursday Island QLD
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
3d
Helpdesk Operator
Downer Group —Greater Adelaide SA
- Customer service
- Communication skills
- Commuter assistance
- Employee assistance program
9d
IT Support Officer
Workers Lifestyle Group —Blacktown NSW
- Customer service
- No degree
- POS
2d
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
Customer Service Travel Helpdesk
Allianz —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Product support team
Digital Stack —Melbourne VIC
- Full-time
- Management
- Customer service
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
10d
Service Desk Analyst
Capgemini —Perth WA
- Hybrid work
- Communication skills
11d
Technical Support Officer
Greatland —Telfer WA
- Communication skills
- Parental leave
2d
Customer Service Officer
Serco Plc —Murdoch WA
- $35.80 an hour
- Full-time
- Management
- Customer service
- Data entry
8d
ICT Business Analyst
PowerHouse Hub —Eight Mile Plains QLD
- Up to $90,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- APIs
Quick Apply
2d
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply
AI Systems & Operations Graduate
AGC interior —Regents Park NSW
- $60,000 - $65,000 a year
- Urgently hiring
- Computer Science
- Construction site
- APIs
Quick Apply
11d
Onsite Support Engineer
Northfleet —Osborne Park WA
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- AWS
Quick Apply
3d

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IT Support Officer

Attorney General's Department -
Darwin NT

Apply Now

Job Details

Permanent | Temp to perm | Full-time
5 days ago

Qualifications

Incident management
Customer service
Microsoft Office
Administrative experience
Records management
IT support
SharePoint
Document management systems
Communication skills
Help desk

Full Job Description

Job description
Agency Attorney-General’s Department Work unit Director of Public Prosecutions
Job title IT Support Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $79,664 - $90,824 Location Darwin
Position number 51214 RTF 355550 Closing 14/09/2026
Contact Officer Melinda Listing on 08 8935 7500 on [email protected]
About the agency https://justice.nt.gov.au/ | https://dpp.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355550

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
Provide technical support ensuring systems are reliable for internal and external users and maintain agencywide operational continuity of
IT services. The role works in a helpdesk environment, sets up devices for new joiners, coordinates with NT Government (NTG) and
external IT stakeholders (DCDD, Police IT, courts, defence), and escalates procedural gaps or major and complex system and IT outages
to the Digital Solutions Coordinator for resolution.
Context statement
The DPP operates independently within the Attorney-General’s Department.
Key duties and responsibilities
1. Provide frontline agencywide IT support and troubleshooting for internal staff and external users, responding to help requests

promptly.
2. Configure, provide and deploy user devices (laptops/desktops, tablets), peripherals and user accounts for new starters and maintain

accurate inventory and configuration records in conjunction with the Office Manager.
3. Diagnose, escalate, and coordinate resolution of system outages and high-priority issues in collaboration with the Digital Solutions

Coordinator.
4. Monitor systems and provide timely updates to stakeholders and assist incident management until resolution.
5. Assist with system maintenance tasks as agreed with the Digital Solutions Coordinator.
6. Coordinate with third-party IT providers and external agency IT teams (e.g., NTG IT, DCDD, police IT, digital transformation/court

teams, defence agencies) to resolve cross‑organisational issues.
7. Identify gaps in procedures, recommend technical or process improvements, and escalate upgrade or procurement needs to the Digital

Solutions Coordinator.
8. Assist with agreed system maintenance tasks (patching, basic server/service checks, backups) and user onboarding and offboarding.
Selection criteria
Essential
1. Demonstrated experience in an IT support or helpdesk role with practical troubleshooting of desktops, laptops, tablets (iPad), printers

and common peripherals.
2. Working knowledge of Microsoft Windows and Office 365 productivity suite, familiarity with account administration and common

enterprise applications.
3. Strong customer service and communication skills with the ability to explain technical issues in plain language to non-technical

stakeholders.
4. Demonstrated experience working with digital case management, records management, and document management systems, including

configuration, user support, and content management on intranet platforms.
5. Demonstrated good level of technical literacy with experience using and administering enterprise collaboration and document storage

platforms (for example SharePoint or equivalent).
6. Effective problem-solving and prioritisation skills; ability to perform under pressure during outages and manage multiple stakeholder

expectations.
Desirable
1. Working Knowledge and experience using NT Government systems, including Resolve and Axon.
2. Qualifications in IT, computer science or related fields.
Further information
The successful applicant will be required to undergo a criminal history check including a Fingerprint scan and Name Check. A criminal
history check will not exclude an applicant from this position unless it is a relevant criminal history. Pre-employment form is to be submitted
with your online application, to support the selection panel in assessing your application.

Apply Now

Refine Your Search

helpdesk support jobs in australia

IT Support Officer

IT Support/Helpdesk

Level 3 Helpdesk Engineer / Project Engineer

IT Support Specialist

ICT Customer Support Officer

IT Desktop Support Engineer

Helpdesk Operator

IT Support Officer

IT Support Officer - Broadbeach, QLD

Customer Service Travel Helpdesk

Product support team

Service Desk Analyst

IT Support Specialist - ANZ

Service Desk Analyst

Technical Support Officer

Customer Service Officer

ICT Business Analyst

Group Senior Helpdesk Analyst

AI Systems & Operations Graduate

Onsite Support Engineer

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