In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Senior Contact Centre Specialist
Optus —Macquarie Park NSW
- Management
- AWS
- Communication skills
- Parental leave
Governance Specialist
Uniting NSW.ACT —Parramatta NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
- Employee discount
1d
Senior Platform Operations Specialist
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Azure
- SQL
- In-person
Senior Coordinator Cyber Response
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Employee assistance program
2d
Senior WHS Specialist (Work Health & Safety)
Device Technologies Australia —Sydney NSW
- Full-time
12d
Cyber Security Manager
LEAP Legal Software —Sydney NSW
- Full-time
- Hybrid work
- SharePoint
- AI
- Communication skills
- Gym membership
- Free food
Quick Apply
2d
Associate Security Specialist, Region Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer science
- Computer Science
- AWS
- Health insurance
- Employee assistance program
Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Azure
- AWS
- Communication skills
Quick Apply
NSW QSE Advisor
Freyssinet —Macquarie Park NSW
- Organisational skills
- Construction experience
- Leadership
- Fuel card
Technical Account Manager
Adobe —Sydney NSW
- Full-time
- APIs
- AI
Storage Engineer
Capgemini —Sydney NSW
- Hybrid work
- SharePoint
Data Center Critical Facilities VI (Shift lead)
Equinix —Sydney NSW
- Full-time
- Engineering
- Supervising experience
- Bachelor's degree
MC Core Cloud Specialist VAS
Ericsson —Sydney NSW
- Administrative experience
- APIs
ServiceNow -Configuration Management Lead
Downer Group —North Ryde NSW
- Full-time
- Computer science
- Computer Science
- DevOps
- Parental leave
- Employee assistance program
Senior Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Time management
- Parental leave
- Employee assistance program
Manager, Health Safety Environment NSW/ACT
dnata catering and retail —Mascot NSW
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Annual leave
Storage Engineer
Capgemini Sogeti —Sydney NSW
- Hybrid work
- SharePoint
Infrastructure Support Engineer, IREO
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Software troubleshooting
- AWS
- Scripting
Service Delivery Manager, Asset Management
Perpetual Limited —Sydney NSW
- Full-time
- Management
- Bachelor's degree
- No degree
- Work from home
IT Support Engineer Sydney
Pacific Smiles Group —Sydney NSW
- Full-time
- Microsoft Office
- Communication skills
7d

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Senior Contact Centre Specialist

Optus -
Macquarie Park NSW

Apply Now

Job Details

Benefits

Onsite gym
Parental leave
On-site parking

Qualifications

Management
AWS
ITIL
S3
Communication skills

Full Job Description

Date: 11 Aug 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it’s easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

We are seeking 3 x Senior Contact Centre Specialists to join Optus Enterprise Managed Services. In this customer-focused role, you will deliver technical support and managed services for enterprise Contact Centre environments, ensuring service excellence and SLA performance.

We are looking for experienced Contact Centre professionals who bring expertise in at least one of the following specialist areas: CXone/IVR Foundational Frameworks (including API integrations, call flows, and JavaScript), Omilia/NLU technologies (including voice biometrics, databases, and JavaScript), or AWS cloud platforms (including ECR, EKS, EC2, S3, VPCs, WAFs, CloudWatch, and Lambda).

What You’ll Do

Deliver exceptional managed services support for enterprise Contact Centre platforms, ensuring customer SLAs are consistently met or exceeded.
Take ownership of technical incidents and service requests, driving resolution of complex and high-priority issues while providing clear, timely updates to customers and stakeholders.
Collaborate closely with customers, vendors, and internal teams to manage incidents, problems, changes, and service improvements across Contact Centre environments.
Support the successful delivery of changes, upgrades, and complex service requests, ensuring activities are completed accurately, on time, and in accordance with operational processes.
Create, maintain, and enhance technical documentation and knowledge articles, while sharing expertise to improve team capability and service delivery outcomes.
Act as a trusted technical advisor, staying current with Contact Centre and cloud technologies, supporting new solution transitions, feature adoption, and continuous improvement initiatives.

What You Bring

7+ years' experience in Contact Centre support, operations, and/or implementation, with proven expertise across cloud and enterprise Contact Centre environments.
Strong technical capability in Contact Centre design, implementation, and support, with experience across platforms such as CXone, Omilia, AWS, Cisco, Avaya, NICE, Calabrio, and Verint.
Demonstrated ability to act as a trusted advisor, combining business acumen with technical expertise to support customers, stakeholders, and vendors.
Excellent troubleshooting, escalation management, and problem-solving skills, with the ability to diagnose complex issues, drive resolution, and maintain high-quality technical documentation.
Exceptional communication and stakeholder management skills, with experience building strong customer and vendor relationships and delivering outstanding customer experiences.
A proactive and adaptable mindset, with knowledge of ITIL service management practices, the ability to perform under pressure, work autonomously, and a commitment to continuous learning and emerging Contact Centre technologies.

The good stuff….

Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
An office campus that has it all - cafes chill out zones, GP, post office, gym and on-site childcare centre. It’s designed for real life.
Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.
A free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Or, heaps of onsite parking. Plus, end of trip facilities with lockers, showers, irons and hair dryers.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Senior Contact Centre Specialist

Governance Specialist

Senior Platform Operations Specialist

Senior Coordinator Cyber Response

Senior WHS Specialist (Work Health & Safety)

Cyber Security Manager

Associate Security Specialist, Region Services

Level 3 Service Desk Engineer

NSW QSE Advisor

Technical Account Manager

Storage Engineer

Data Center Critical Facilities VI (Shift lead)

MC Core Cloud Specialist VAS

ServiceNow -Configuration Management Lead

Senior Manager - Line 2 Compliance Advisory

Manager, Health Safety Environment NSW/ACT

Storage Engineer

Infrastructure Support Engineer, IREO

Service Delivery Manager, Asset Management

IT Support Engineer Sydney

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