In-Demand Technical support Jobs in Moonee Ponds, Vic

Service Desk Analyst - Level 2
Wallbridge Gilbert Aztec —Melbourne VIC
- Full-time
- Remote
- Azure
- Management
- Customer service
- Work from home
- Parental leave
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
1h
Allocation Systems Support Analyst
Accent Group —Cremorne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick Apply
11d
Senior IT Support Officer
BioAgilytix —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
Quick Apply
IT Onsite Technician - Melbourne
Hemmersbach GmbH & Co. KG —Melbourne VIC
- Full-time
- English
- Microsoft Office
- POS
ICT Product Manager: Digital Evidence Management Systems
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
- Leadership
- Communication skills
23h
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
17h
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Network Administrator
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
11d
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
7d
Senior Systems Administrator
NTT —Melbourne VIC
- Contract
- Administrative experience
Quick Apply
11d
Library Support/ IT Support
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
6d
ICT Product Specialist - Digital Evidence Management
Victoria Police —Melbourne City Centre VIC
- Full-time
- Management
- Agile
- Leadership
1d
ICT Engineer
BAE Systems —Melbourne VIC
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
5d
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Level 2 Service Desk Engineer
EFEX —South Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Azure
- Communication skills
Quick Apply
ICT Project and Systems Lead
Department of Justice and Community Safety —Melbourne City Centre VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
11d

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Service Desk Analyst - Level 2

Wallbridge Gilbert Aztec -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Work from home
Parental leave

Qualifications

TCP
Azure
Management
Customer service
Disaster recovery
Microsoft Exchange
Administrative experience
IT support
DNS
Organisational skills
SharePoint
Security
Communication skills
Intune
Time management
Office experience
Information Technology
VPN

Full Job Description

Service Desk Analyst - Level 2

Information Technology
Melbourne
Permanent / Full Time

10/8/2026

A collaborative and supportive team environment
Varied, fast-paced role
Involvement in exciting IT transformation projects

About us:
WGA is an Australian and New Zealand company like no other – we are owned by our employees, loved by our long-term clients and have deep roots in our communities. With a team of over 700 people, WGA provides a rich, diverse, and empowered workplace, and offers you a chance to work alongside some of the best in the business.

WGA offers an outstanding working environment that fosters and supports mutual learning, respect, dignity, cultural openness, and an appreciation of differing perspectives and backgrounds. We strive to offer inspiring career paths and a selection of fantastic employee benefits including exceptional parental leave options, flexible hours and work from home capability and learning and development programs tailored to you.

We empower our engineers and designers to think outside the square and dare to be different in their delivery of tailored design engineering solutions across the Buildings, Transport, Water Infrastructure, Urban Development, Ports and Marine, Energy, Defence and Resources sectors.

About our approach:
We focus upon the core philosophy of delivering excellent engineering solutions for our valued Clients which allows us to create exceptional, long-term opportunities for our personnel. Our unique style of project delivery ensures that our people don't have to choose between maintaining hands on Engineering Design and corporate career options, they can have both!

About our Role:

Provide Level 2 technical support for escalated incidents and service requests across multiple offices.
Troubleshoot and resolve hardware, software, and network issues.
Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Contribute to the implementation and ongoing support of the new ITSM platform.
Apply ITIL principles to incident, problem, and change management processes.
Maintain accurate documentation and update knowledge base articles.
Collaborate with Level 1 and Level 3 teams to ensure consistent service delivery.
Ensure compliance with operational security practices and company policies.
Participate in projects and continuous improvement initiatives.

About you:

Australian Citizen
Proven experience in IT support or a similar technical role (Level 2 or equivalent).
Strong troubleshooting skills across hardware, software, and network environments.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks effectively.
Demonstrated understanding of operational security practices.
Experience supporting users in a multi-office environment.
Strong time management and organisational skills.
Ability to build and maintain positive internal relationships.

Essential Technical Skills

Knowledge of Microsoft 365 administration, Windows operating systems, and related services.
Experience with Active Directory, Group Policy, and user account management.
Exposure to Entra ID (Azure AD), Intune, and endpoint management.
Knowledge of networking fundamentals (TCP/IP, DNS, VPN).
Familiarity with ITSM tools and service desk best practices.
Understanding of the SFIA framework.
Experience with NinjaOne or similar RMM tools.

Desirable Skills

Relevant IT degree or equivalent tertiary qualification.
Exposure to cloud technologies and hybrid environments.
Knowledge of backup and disaster recovery solutions.

About working with us:
At WGA we believe a diverse workplace fosters unique and progressive ideas and drives our culture of learning and sharing knowledge. We encourage all to apply because whatever your background you can progress your career and enjoy the benefits that only a privately owned organisation can offer.
Due to requirements for working across Defence related projects, Australian Citizenship and the ability to obtain Security Clearance is desired.

WGA is a Work180 endorsed workplace for women, find out more at WGA | WORK180 Endorsed Employer

Apply Now

Refine Your Search

technical support jobs in moonee ponds, vic

Service Desk Analyst - Level 2

IT Service Desk Team Leader

Allocation Systems Support Analyst

Senior IT Support Officer

IT Onsite Technician - Melbourne

ICT Product Manager: Digital Evidence Management Systems

IT Operations Specialist

Senior Technical Customer Support Engineer - Australia

Service Desk Analyst

Help Desk Technician

System Administrator - 12 mth FTC

Network Administrator

Senior IT Support Engineer

Senior Systems Administrator

Library Support/ IT Support

ICT Product Specialist - Digital Evidence Management

ICT Engineer

Technical Services Support

Level 2 Service Desk Engineer

ICT Project and Systems Lead

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