In-Demand Desktop support Jobs in West End, Qld

Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
4h
Director of Cybersecurity
Emesent —Brisbane QLD
- Full-time
- AI
- Leadership
- Employee assistance program
Ecologist
AECOM —Fortitude Valley QLD
- Full-time
- Hybrid work
- Communication skills
Senior C# Software Engineer (C++ experience required)
RPMGlobal Holdings Limited —Brisbane QLD
- Full-time
- Azure
- Analysis skills
- No degree
Senior C# Software Engineer (C++ experience required)
RPMGlobal —Brisbane QLD
- Full-time
- Azure
- Analysis skills
- No degree
Quick Apply
Endpoint Engineering Team Leader
Datacom —Brisbane QLD
- Weekend availability
- Hybrid work
- Azure
- Management
- Analysis skills
Quick Apply
Licensed Surveyor
MNG —Brisbane QLD
- $140,000 - $200,000 a year
- Full-time
- CAD
- Microsoft Office
- Analysis skills
4d
Technical Field Engineer
Unisys —Brisbane QLD
- Software troubleshooting
Senior Technical Field Engineer
Unisys —Brisbane QLD
- Full-time
Environmental Scientist / Engineer
EHS Support, LLC —Brisbane QLD
- Full-time
- Remote
- Management
- Engineering
- Master's degree
- Parental leave
- Referral program
Quick Apply
QA Engineer (Backend, Rust / Java) - Trading
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Civil Engineer (Geotechnical)
Klohn Crippen Berger —Brisbane QLD
- Hybrid work
- Bachelor's degree
- Communication skills
- Parental leave
Quick Apply
Team Leader
BEST Disability Support —Slacks Creek QLD
- CPR Certification
- First Aid Certification
Geotechnical Engineer – Tailings & Mine Waste
Klohn Crippen Berger —Brisbane QLD
- $80,000 - $120,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Parental leave
Quick Apply
Environmental Scientist / Hydrogeologist / Engineer
EHS Support, LLC —Brisbane QLD
- Full-time
- Remote
- Engineering
- Master's degree
- Analysis skills
Quick Apply
Senior Endpoint Engineering Specialist
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
Quick Apply
Engineering Geologist / Geotechnical Engineer
AECOM —Brisbane QLD
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Construction experience
Endpoint Engineering Architect
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- AWS
Quick Apply
Senior Ecologist
Onterris —Brisbane QLD
- Full-time
Senior Civil Engineer (Geotechnical)
Klohn Crippen Berger —Brisbane QLD
- Hybrid work
- Bachelor's degree
- Leadership
- Parental leave
Quick Apply

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desktop support jobs near west end, qld

Service Desk Engineer

The Coffee Club -
South Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
4 hours ago

Benefits

Parental leave
Transportation links

Qualifications

Jira
Micros POS
Microsoft Office
IT support
POS
TeamViewer
Communication skills
Intune
Help desk

Full Job Description

Are you a customer‑focused IT professional who enjoys problem‑solving and keeping systems running smoothly in a fast‑paced retail environment?

We’re looking for a Service Desk Engineer to be the first point of contact for IT support across the Minor DKL Food Group. This role suits someone who enjoys supporting people and stores, troubleshooting issues, and delivering reliable IT services across a national network.

Who are we?

Minor DKL Food Group is a leading Australian retail food franchisor and the Australian subsidiary of the Thai-listed Minor International PCL. With brands including The Coffee Club and Veneziano Coffee, and boasting over 400 stores across 11 countries, our network employs more than 5,000 people.

For 35 years, The Coffee Club has been an iconic & beloved staple in Australia. The Coffee Club was built on a foundation of family, friends, and meeting customer needs. We’re more than just a café; we’ve created a space that’s casual yet sophisticated, stylish yet affordable. Today, we’re one of the world’s largest Australian café chains, serving millions of loyal customers.

What is the role?

Reporting to the Systems Support Manager, you’ll provide Level 1 and 2 IT support to corporate users and the store network, with a strong focus on POS systems, end‑user support, cloud technologies and service desk operations.

Key Responsibilities Include:

Provide Level 1 and 2 IT support to corporate users and the store network
Act as the first point of contact for IT incidents and service requests
Troubleshoot POS systems (Micros), hardware, software and connectivity issues
Support end‑user devices including desktops, laptops, printers and peripherals
Log, triage and manage incidents and requests via Jira Service Desk
Monitor ticket queues and follow up to ensure timely resolution
Support user onboarding and offboarding, including device setup and access provisioning
Assist with identity, access and device management using Entra ID, Intune and Meraki
Use remote support tools (TeamViewer) to assist users nationally
Escalate complex issues and contribute to system improvements and documentation

Who are we looking for?

You’re organised, reliable, and enjoy helping people solve technical problems. You remain calm under pressure, communicate clearly, and take pride in delivering consistent, high‑quality support across a diverse user base.

You will bring:

1–2 years’ experience in an IT support or service desk role
Experience supporting POS systems (Micros highly regarded)
Strong knowledge of Microsoft operating systems and Office 365
Experience with Microsoft Entra ID, including conditional access and role‑based access control
Exposure to ITSM tools (Jira Service Desk) and remote support tools (TeamViewer)
Experience supporting laptops, desktops, printers and peripheral devices
Understanding of cloud networking technologies (Meraki)
Strong communication, organisation and problem‑solving skills
High attention to detail and ability to manage competing priorities

Why should you come work for us?

We’re proud of our collaborative, high-energy workplace where expertise is valued, ideas are welcomed, and people genuinely support one another.

You’ll enjoy:

Working from our modern Southbank office, close to public transport and great local amenities
A supportive team environment with strong collaboration across HR, Payroll, and Finance
Flexible working arrangements to support work-life balance
A range of employee benefits including employer-funded paid parental leave, purchased annual leave, and access to subsidised training and development programs
Barista-quality coffee every day

How do I apply?

If you're ready to contribute your skills and passion to our team, we want to hear from you!

To apply, please submit your CV/ Resume addressing your suitability for the role.

Hit the Apply Now button!

Company Overview

At Minor DKL Food Group, we combine global operational excellence with a passion for innovation and community. Whether you're interested in franchised restaurant operations or the creative, purpose-driven world of specialty coffee, we offer diverse roles that empower you to grow and make a positive impact. If you want to further your hospitality career at The Coffee Club—or explore the sustainable, artisanal realm of specialty coffee with Nomad Coffee Group, our proudly B Corp certified specialty coffee arm—there's a place for you here. Discover a career where every cup, every service, and every experience contributes to our shared success. Join us and be part of a team that’s driving change in the world of coffee and hospitality.

Quick Apply

Refine Your Search

desktop support jobs in west end, qld

Service Desk Engineer

Director of Cybersecurity

Ecologist

Senior C# Software Engineer (C++ experience required)

Senior C# Software Engineer (C++ experience required)

Endpoint Engineering Team Leader

Licensed Surveyor

Technical Field Engineer

Senior Technical Field Engineer

Environmental Scientist / Engineer

QA Engineer (Backend, Rust / Java) - Trading

Civil Engineer (Geotechnical)

Team Leader

Geotechnical Engineer – Tailings & Mine Waste

Environmental Scientist / Hydrogeologist / Engineer

Senior Endpoint Engineering Specialist

Engineering Geologist / Geotechnical Engineer

Endpoint Engineering Architect

Senior Ecologist

Senior Civil Engineer (Geotechnical)

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