In-Demand Helpdesk support Jobs in Australia

Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
12d
Junior IT Support Officer
Flower Power —Erskine Park NSW
- $75,000 - $80,000 a year
- Full-time
- Azure
- Microsoft Office
- University
- Travel reimbursement
Quick Apply
7d
IT Support/Helpdesk
Supaglu —Sydney Western Suburbs NSW
- Contract
- Customer service
- Organisational skills
- IT
4d
Support Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- Management
- SQL
8d
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
5d
IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
6d
Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
7d
AI Systems & Operations Graduate
AGC interior —Regents Park NSW
- $60,000 - $65,000 a year
- Urgently hiring
- Computer Science
- Construction site
- APIs
Quick Apply
6d
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
Customer Service Officer
Serco Plc —Murdoch WA
- $35.80 an hour
- Full-time
- Management
- Customer service
- Data entry
4d
Advanced Care Support Helpdesk Worker
Department of Families, Fairness and Housing —Melbourne VIC
- Full-time
- Recruiting
- Communication skills
9d
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
11d
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
6d
Services Support Officer | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
14d
Application Support Lead
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Customer Implementation Manager (APAC)
Gorgias —Sydney NSW
- $135,000 - $149,000 a year
- Full-time
- Remote
- AI
- Communication skills
11h
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
8d
Security Officer - QLD TAFE Southbank
Downer Group —South Brisbane QLD
- Full-time
- Writing skills
- University
- Education
- Employee assistance program
Service Officer - Tech
Richemont —Sydney NSW
- $80,000 - $85,000 a year
- Sales
- Microsoft Office
- POS
3d
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply

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Senior Customer Service Hero

ClassBento -
Chatswood NSW

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year
12 days ago

Qualifications

Google Suite
Multilingual
Customer service
Cooking
Zendesk
Communication skills
Help desk

Full Job Description

ClassBento Senior Customer Service Hero

Full-time | Hybrid – Chatswood

Apply now with a cover letter — we’d love to hear from you!

Do you love customer service and have a passion for art, craft and cooking experiences? Are you an experienced customer service professional who loves helping people and finding solutions?

We’re looking for an enthusiastic, articulate and people-focused Senior Customer Service Hero to join our team. This is a hands-on role for someone who genuinely loves customer service, thrives in a fast-paced environment and wants to make a meaningful impact on our customers, teachers and team.

About ClassBento

ClassBento is a community marketplace for fun workshops, activities and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions and improve their wellbeing.

In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative and enjoy the simple pleasure of making something with their own hands.

It’s meaningful work, and we’re proud of the impact we have on individuals, teams and small businesses.

About the Role

This is a hands-on role, ideal for an experienced customer service professional who is a team player and genuinely loves helping others.

As a Senior Customer Service Hero, you’ll be one of the go-to people within the Customer Service team. We expect our Customer Service team to consistently deliver exceptional service, support and coach one another, stay motivated and uphold high service standards across all customer touchpoints.

As well as your day to day tasks, you’ll handle more complex customer enquiries and escalations, support your teammates, share your knowledge and help ensure we consistently deliver an exceptional customer experience.

You’ll work directly with customers via phone and Zendesk, while also helping the wider team stay on track. You’ll be proactive, flexible and always looking for opportunities to improve the customer experience and the way the team works.

This is a full-time role, Monday to Friday, with some flexibility for the right person. The position is hybrid, with a requirement to work from our Chatswood office 2–3 days per week.

Responsibilities

Help maintain our strong customer reputation and 5-star rating across Google and other platforms.
Provide exceptional day-to-day customer service across inbound channels, primarily email and phone.
Act as an intermediary between customers and teachers to resolve queries and manage issues or conflicts with professionalism and empathy.
Act as a senior point of escalation for complex customer or service-related issues.
Identify opportunities to improve team productivity, processes and the overall customer experience.
Monitor team reporting and performance against relevant OKRs and targets.
Work closely with Growth Partners to find fair, win-win outcomes when customer complaints arise.

Skills & Experience

Excellent communication skills, both written and verbal.
Minimum 4 years' experience in customer service or a similar role.
Enthusiastic, outgoing and confident, with exceptional people skills.
Adaptable, resilient and comfortable in a fast-paced environment.
Highly organised with strong attention to detail - you don’t drop the ball.
A collaborative team player who enjoys supporting and helping others grow.
Experience working in an office environment, both in-person and remotely.
Confident managing conflict and able to calmly handle challenging situations without letting them get you down.
A genuine passion for delivering exceptional customer experiences.
Experience using helpdesk software such as Zendesk and Aircall, as well as GSuite/Google Workspace.

Cultural Fit

Conscientious – You take ownership, pride yourself on doing great work and supporting your team.

Open – You value feedback, love learning and are committed to continuous improvement.

Caring – You build empathetic, professional relationships with colleagues and customers alike.

Nice to Have

Experience working in a tech startup.
Knowledge of online marketplaces.
Experience mentoring or coaching other customer service team members.
A genuine love for experiences, arts and crafts.

The Fun Stuff

Join a talented team making a genuine social impact.
Competitive base plus super
$500 training budget.
$1,000 worth of ClassBento experiences each year.
Flexible office and remote work environment.
Supportive, positive workplace — rated 5 stars on Glassdoor and Indeed.
Opportunities to contribute to projects within the Customer Service team and collaborate across other departments as the business grows.

Ready to Make an Impact?

If you’re an experienced customer service professional who loves helping people, thrives on solving problems and wants to be part of a team that genuinely cares about its customers and teachers, we’d love to hear from you.

Job Type: Full-time

Eligibility: Applicants must have full Australian working rights

Pay: $75,000.00 – $80,000.00 per year

Application Question(s):

To be considered for this role, you must attach a cover letter with your application. Please do not apply without one.

Work Location: Hybrid remote in Chatswood NSW 2067

Quick Apply

Refine Your Search

helpdesk support jobs in australia

Senior Customer Service Hero

Junior IT Support Officer

IT Support/Helpdesk

Support Analyst

ICT Customer Support Officer

IT Support Specialist - ANZ

Oracle Service Desk Officer

AI Systems & Operations Graduate

IT Service Desk Analyst

Customer Service Officer

Advanced Care Support Helpdesk Worker

IT Support Officer - Broadbeach, QLD

IT Support Specialist

Services Support Officer | Full-time Temporary with a Possibility of Permanency

Application Support Lead

Customer Implementation Manager (APAC)

Level 1 - IT Support Engineer

Security Officer - QLD TAFE Southbank

Service Officer - Tech

Group Senior Helpdesk Analyst

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