In-Demand Technical support Jobs in Scoresby, Vic

Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
6d

Discover related jobs

Based on your search for technical support jobs.

Casual Sales Assistant - Myer Eastland
Industrie —Eastland Shopping Centre VIC
*Creating an Unforgettable Customer Experience:* Responsible for providing customers with a genuine and helpful overall retail experience.
$17.39 - $34.76 an hour
Quick Apply
12d
Office Manager
Comfab Products —Noble Park VIC
*Core Skills: *Exceptional customer service, clear communication, and strong problem-solving abilities. *Team Coordination: *Act as the central operations hub,…
$35 - $38 an hour
Quick Apply

I want to receive the latest job alert for technical support in scoresby, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near scoresby, vic

Disability Support Worker jobs in Campbelltown Nsw

Technical Support Specialist jobs in Rockdale Nsw

Technical Support Specialist jobs in West Richmond Sa

No Experience Disability Support Worker jobs in Sydney Nsw

Technical Support Specialist jobs in Sydney Nsw

Disability Support Worker jobs in Gold Coast Qld

Support Worker Jobs In Bathurst Nsw jobs in Bathurst Nsw

Technical Support Specialist jobs in Chatswood Nsw

Installer Support, Technical Specialist

Tesla -
Cremorne VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

CRM software
Japanese
Microsoft Office
Vietnamese
Electrical systems
Communication skills

Full Job Description

What to Expect

Tesla's Energy team is growing fast, and we need a technically minded, customer-focused problem solver to match. In this role, you'll be the front line of support for Tesla's Energy product lines, bringing the technical acumen to diagnose and resolve complex issues alongside the communication skills to make every customer interaction count. You'll work closely with Sales, Operations, and Service teams to proactively improve the owner experience for a rapidly expanding customer base.

You thrive with autonomy, take initiative without being asked, and hold yourself to a high standard whether working independently or as part of a team. You proactively seek out opportunities to improve processes and customer outcomes, complete daily tasks accurately with minimal oversight, and are driven by a genuine desire to exceed customer expectations at every turn.

What You'll Do

Handle high volumes of inbound calls and emails, providing accurate and timely technical support for Tesla's Energy products
Triage, troubleshoot, and resolve technical issues with battery and energy storage systems, escalating to field service or further diagnostics where required
Educate installers and customers to ensure they have full confidence in their energy storage systems
Communicate customer concerns to NOC Managers, Service Engineering, and Field Service as needed
Accurately log all interactions and resolutions into our CRM in line with contact centre quality standards, meeting KPIs across response times, first-call resolution, and customer satisfaction

What You'll Bring

Minimum 2 years’ experience in a contact centre or customer-facing technical support role
Demonstrated ability to manage high contact volumes while maintaining quality and professionalism
Strong written and verbal English communication skills across both voice and written channels
Experience with CRM systems and MS Office Suite
Ability to manage multiple priorities and meet deadlines in a structured environment
Collaborative team player willing to support and mentor others

Preferred

Background in the energy industry, electrical systems, or energy storage
Understanding of distributed generation and/or energy storage systems
Fluency in Korean, Thai, Japanese, Malay, Filipino, or Vietnamese

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support jobs in scoresby, vic

Installer Support, Technical Specialist

Discover related jobs

I want to receive the latest job alert for technical support in scoresby, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected