In-Demand Desktop support Jobs in West End, Qld

Senior Desktop Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
13d
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
Licensed Surveyor
MNG —Brisbane QLD
- $140,000 - $200,000 a year
- Full-time
- CAD
- Microsoft Office
- Analysis skills
3d
Technical Field Engineer
Unisys —Brisbane QLD
- Software troubleshooting
Senior Technical Field Engineer
Unisys —Brisbane QLD
- Full-time
Civil Engineer (Geotechnical)
Klohn Crippen Berger —Brisbane QLD
- Hybrid work
- Bachelor's degree
- Communication skills
- Parental leave
Quick Apply
Environmental Scientist / Engineer
EHS Support, LLC —Brisbane QLD
- Full-time
- Remote
- Management
- Engineering
- Master's degree
- Parental leave
- Referral program
Quick Apply
QA Engineer (Backend, Rust / Java) - Trading
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Team Leader
BEST Disability Support —Slacks Creek QLD
- CPR Certification
- First Aid Certification
Geotechnical Engineer – Tailings & Mine Waste
Klohn Crippen Berger —Brisbane QLD
- $80,000 - $120,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Parental leave
Quick Apply
Environmental Scientist / Hydrogeologist / Engineer
EHS Support, LLC —Brisbane QLD
- Full-time
- Remote
- Engineering
- Master's degree
- Analysis skills
Quick Apply
Senior Endpoint Engineering Specialist
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
Quick Apply
Engineering Geologist / Geotechnical Engineer
AECOM —Brisbane QLD
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Construction experience
Endpoint Engineering Architect
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- AWS
Quick Apply
Senior Ecologist
Onterris —Brisbane QLD
- Full-time
Senior Civil Engineer (Geotechnical)
Klohn Crippen Berger —Brisbane QLD
- Hybrid work
- Bachelor's degree
- Leadership
- Parental leave
Quick Apply
Senior Electrical Engineer (Water)
WSP —Brisbane QLD
- Hybrid work
- Management
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
- Parental leave
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management
12d
Senior Project Manager
DXC Technology —Brisbane QLD
- Full-time
- PMP
- Bachelor's degree
- In-person
12d

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Senior Technical Field Engineer
Unisys —Brisbane QLD
Generally, 2-4 years’ experience in area of responsibility. The Field Engineer performs activities associated with installing, diagnosing, maintaining, and…
Technical Field Engineer
Unisys —Brisbane QLD
The Field Engineer performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited…

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desktop support jobs near west end, qld

Senior Desktop Support Officer

Queensland Government -
Brisbane QLD

Apply Now

Job Details

13 days ago

Qualifications

LAN
Microsoft Office
IT support
ServiceNow
Communication skills
Intune
Help desk

Full Job Description

As Senior Desktop Support Officer, you will play a key role in delivering reliable, high-quality desktop and end-user support services across CITEC's environment.

You will contribute to a responsive incident and problem resolution service that minimises disruption, meets agreed performance targets, and ensures the effective operation of desktop devices and peripherals. Working in a fast-paced technical environment, you will provide expert support across hardware, software and local area network issues, while maintaining a strong focus on customer service, service quality and continuous improvement.

In this role, you will communicate professionally with clients, stakeholders and management to understand service requirements and deliver timely, cost-effective and efficient support outcomes. You will manage incidents and escalations through ServiceNow in line with established IT service management processes and provide clear feedback to users throughout the problem-solving process. You will also contribute to the planning, development and implementation of strategies that strengthen integrated, client-focused technology services.

A key part of the role is providing technical leadership and mentoring across support teams. You will work collaboratively with first-level support through the Service Centre and third-level support through Microsoft Support Services to improve the effectiveness and value of desktop support services for CITEC and its clients. You will help foster a culture of cooperation, knowledge sharing and service excellence, while ensuring adherence to quality system documentation, desktop governance requirements, change management processes and recognised best-practice frameworks such as ITIL.

The role also carries primary responsibility for Community Recovery support, including ensuring devices are maintained with current applications, properly configured and ready for deployment when needed. This requires a proactive approach, sound judgement and the ability to maintain service readiness in support of critical operational needs.

To succeed in this position, you will bring strong technical expertise in the installation, configuration, operation and maintenance of personal computers, peripheral devices, local area networks, operating systems and common desktop software, including products such as Windows, Microsoft Office and Intune. You will have well-developed diagnostic and troubleshooting skills, with the ability to identify issues, resolve problems efficiently and recommend practical improvements.

You will also demonstrate initiative, sound decision-making and the ability to generate new ideas and creative solutions that support organisational goals. A strong customer focus is essential, along with proven experience delivering high-quality IT support services in a professional environment. You will be able to manage competing priorities, meet deadlines, set realistic goals and work effectively both independently and as part of a team.

Strong communication skills are critical to this role. You will need the ability to engage effectively with individuals and groups, explain technical issues clearly, maintain accurate system documentation and prepare technical reports and other written materials for management. Overall, this is an excellent opportunity for an experienced IT professional who combines technical capability, customer service, leadership and a commitment to continuous improvement.

Applications to remain current for 12 months.

Job Ad Reference: QLD/697758/26

Closing Date: Wednesday, 26 August 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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Refine Your Search

desktop support jobs in west end, qld

Senior Desktop Support Officer

Senior IT Support Specialist

Licensed Surveyor

Technical Field Engineer

Senior Technical Field Engineer

Civil Engineer (Geotechnical)

Environmental Scientist / Engineer

QA Engineer (Backend, Rust / Java) - Trading

Team Leader

Geotechnical Engineer – Tailings & Mine Waste

Environmental Scientist / Hydrogeologist / Engineer

Senior Endpoint Engineering Specialist

Engineering Geologist / Geotechnical Engineer

Endpoint Engineering Architect

Senior Ecologist

Senior Civil Engineer (Geotechnical)

Senior Electrical Engineer (Water)

IT Field Technician

Senior Project Manager

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