In-Demand Technical support Jobs in Docklands, Vic

Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
10d
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Service Desk & Onsite Engineer
Canon —Melbourne VIC
- Azure
- Management
- Customer service
Systems Administrator
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Profit sharing
- Health insurance
Technical Support Specialist
Chemist Warehouse —Preston VIC
- On call
- Analysis skills
- Bakery
- No degree
- Health insurance
- Work from home
11d
Desktop Support Officer - Education
Centorrino Technologies —Keilor North VIC
- $60,000 - $70,000 a year
- Full-time
- Management
- Communication skills
Quick Apply
Senior IT Support Officer
BioAgilytix —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
Quick Apply
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Service Desk Engineer, Level 2 - CT Group
Lyra Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Communication skills
Quick Apply
5d
Senior Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
KMD Brands - ANZ Technical Support Specialist
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —South Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee discount
3d
ICT Technician Level 2
Westbourne Grammar School —Truganina VIC
- Full-time
- Azure
- Management
- Communication skills
12d
IT Project Delivery Specialist - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Management
- PMP
- Agile
- Parental leave
- Employee assistance program
10d
Allocation Systems Support Analyst
Accent Group —Cremorne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick Apply
9d
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
13d
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
13d
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Technical NMR Support Officer
University of Melbourne —Parkville VIC
- $111,275 - $120,453 a year
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave

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Service Desk Analyst

Brennan IT -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
10 days ago

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Melbourne. This role will require the candidate to be onsite at the client site up to 5 days a week in Richmond. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

technical support jobs in docklands, vic

Service Desk Analyst

IT Support Engineer (Field)

IT L3 Support

Service Desk & Onsite Engineer

Systems Administrator

Technical Support Specialist

Desktop Support Officer - Education

Senior IT Support Officer

Microsoft M365 Systems Administrator

Service Desk Engineer, Level 2 - CT Group

Senior Service Desk / Onsite Engineer (MSP)

KMD Brands - ANZ Technical Support Specialist

ICT Technician Level 2

IT Project Delivery Specialist - Hybrid

Allocation Systems Support Analyst

System Administrator - 12 mth FTC

Senior Technical Customer Support Engineer - Australia

IT Operations Specialist

IT and online digital services support

Technical NMR Support Officer

I want to receive the latest job alert for technical support in docklands, vic

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