In-Demand Customer service assistant Jobs in Cairns, Qld

IEA Administration Assistant
Workways Australia Limited —Cairns QLD
- Full-time
- Customer service
- Microsoft Office
- Employee assistance program
9d
Retail Assistant Store Manager
Spendless Shoes —Cairns QLD
- Hospitality
- Sales
- Customer service
- Employee discount
- Referral program
11d
Hospitality Assistant (Cleaning & Servery)
Infinite Aged Care —Edmonton QLD
- Part-time
- Culinary experience
- Customer service
- Food service experience
- On-the-job training
- Employee assistance program
Assistant Manager Marine and Activities, Lizard Island Resort
Delaware North —Cairns QLD
- Hospitality
- Bachelor's degree
- First Aid Certification
- Employee assistance program
20h
CONNOR Assistant Store Manager - Cairns Central, Qld
CONNOR —Cairns QLD
- Full-time
- Management
1d
CONNOR Assistant Store Manager - Cairns Central, Qld
Connor Clothing —Cairns QLD
- Management
1d
Trade Assistant
Dormakaba Group —Edmonton QLD
- Overtime
- Customer service
- Forklift
- Power tools
Retail Assistant (Volunteer)
FNQ Volunteers —Cairns QLD
- Weekend availability
- POS
- On-the-job training
CASUAL SALES ASSISTANT - CAIRNS
Shaver Shop —Cairns QLD
- Weekend availability
- Sales
- Customer service
- POS
- Employee discount
Quick Apply
8d
Customer Service Assistant
Trinity Petroleum Services —Cairns QLD
- Communication skills
- Employee discount
- Fuel discount
9d
Retail Sales Assistant - Cairns
Lorna Jane —Cairns City QLD
- Day shift
- Employee assistance program
Quick Apply
8d
AB - Sales Assistant - Casual - Jay Jays - Earlville
Myer —Cairns QLD
- Customer service
- Employee assistance program
- Employee discount
2d
Commonry Casual Sales Assistant (Myer | Carins)
Commonry —Cairns QLD
- Leadership
- Employee discount
- Referral program
2d
Casual Beauty Advisor - Cairns
The Body Shop Australia Pty Ltd —Cairns QLD
- $33.19 - $46.46 an hour
- Temporary
- Communication skills
Quick Apply
4d
Seasonal Retail Sales Assistant
Baby Bunting —Cairns QLD
- Weekend availability
- Customer service
- Employee assistance program
- Fuel discount
4d
AB - Sales Assistant - Part Time - Jay Jays - Cairns DFO
Myer —Cairns QLD
- Part-time
- Customer service
- Employee assistance program
- Employee discount
2d
Retail Sales Assistant
Total Tools —Cairns QLD
- Weekend availability
- Employee assistance program
1d
2026 Christmas Casual - Jay Jays - Cairns DFO
Myer —Cairns QLD
5d
Warehouse Assistant - Edmonton
Reece Group —Edmonton QLD
- Weekend availability
- Customer service
- Plumbing
- Retail sales
- Annual leave
- Parental leave
2d
Casual Retail Sales Assistant
Spendless Shoes —Earlville QLD
- Hospitality
- Customer service
- Communication skills
- Employee discount
3d

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IEA Administration Assistant

Workways Australia Limited
Cairns QLD

Apply Now

Job Details

Full-time
9 days ago

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

Customer service
Microsoft Office
Blue Card

Full Job Description

Job no: 8AFKA

Administration Assistant - Inclusive Employment Australia

Location – Cairns, QLD

Contract Type - Full-Time Permanent

About the opportunity:

As an Administration Assistant in Inclusive Employment Australia (IEA), you will provide essential administrative and participant support to ensure the smooth delivery of employment services for people with disabilities. You will be the first point of contact for participants, employers, and stakeholders, assisting with inquiries, scheduling appointments, and maintaining accurate records. Your role will also involve data entry, compliance support, and document management, ensuring all program requirements are met. By coordinating communication and supporting frontline staff, you will help create a positive and efficient service experience for participants as they work towards meaningful employment.

What being an Administration Assistant involves:

Be the first point of contact for participants and employers, offering helpful and inclusive support.
Coordinate appointments, manage calendars, and support communication across the team.
Accurately maintain participant records, case notes, and program documentation in line with NSDEP guidelines.
Assist with compliance by gathering documentation, tracking progress, and preparing reports.
Maintain organised, confidential files to support audits and reporting.
Provide administrative support including handling calls, processing forms, and managing program materials.
Help prepare communication materials like newsletters and participant updates.
Respond to inquiries and escalate complex issues to the appropriate team members.
Support participant appointments, Ways2 activities, and job search sessions.
Assist with participant re-engagement and post-placement support follow-ups.
Deliver exceptional customer service with empathy, cultural sensitivity, and inclusivity.
Collect and respond to feedback to improve service delivery and ensure diverse voices are heard.
Work collaboratively with the NSDEP team to tailor services to participant needs.

About you:

You are experienced in delivering empathetic, inclusive customer service in busy or community-focused settings.
You are a clear communicator who listens actively and responds professionally.
You are solutions-focused and resolve issues to ensure positive outcomes.
You are able to juggle tasks, prioritise well, and meet deadlines.
You are detail-oriented and ensure accurate, compliant record-keeping.
You are confident using Microsoft Office programs.
You are a team player who reflects the values of Workways Australia. (Respectful, Ethical, Engaged, Accountable, and Sustainable)

About us:

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will offer you:

Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year
Monthly paid Accrued Days Off (ADO)- Available for Full time employees
Employee Assistance program including individual coaching and access for immediate family members
Ability to obtain discounted private health insurance
Access to lifestyle discounts through partnering organisations.
A supportive team environment committed to making a difference in the communities we live and work in.
Access to ongoing learning and development opportunities

How to apply:

To apply for this position please click Apply Now to enter our online recruitment portal. Applications must include a resume and cover letter

Applications close 25 September 2026 (or earlier if a suitable candidate is found)

Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

If you have any questions regarding the role please do not hesitate to contact us!

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia Limited ACN 141 659 734.

Refine Your Search

customer service assistant jobs in cairns, qld

IEA Administration Assistant

Retail Assistant Store Manager

Hospitality Assistant (Cleaning & Servery)

Assistant Manager Marine and Activities, Lizard Island Resort

CONNOR Assistant Store Manager - Cairns Central, Qld

CONNOR Assistant Store Manager - Cairns Central, Qld

Trade Assistant

Retail Assistant (Volunteer)

CASUAL SALES ASSISTANT - CAIRNS

Customer Service Assistant

Retail Sales Assistant - Cairns

AB - Sales Assistant - Casual - Jay Jays - Earlville

Commonry Casual Sales Assistant (Myer | Carins)

Casual Beauty Advisor - Cairns

Seasonal Retail Sales Assistant

AB - Sales Assistant - Part Time - Jay Jays - Cairns DFO

Retail Sales Assistant

2026 Christmas Casual - Jay Jays - Cairns DFO

Warehouse Assistant - Edmonton

Casual Retail Sales Assistant

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