In-Demand Customer service representative Jobs in Innaloo, Wa

Member Claims Advisor
HIF —Perth WA
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
6h
Customer Sales & Service - Repco Cannington - Full Time
Repco —Cannington WA
- Full-time
- Parental leave
- Employee assistance program
Quick Apply
3d
Customer service / Internal Sales
Pack & Send Joondalup —Joondalup WA
- $70,000 - $75,000 a year
- Full-time
- Hospitality
- Customer service
- Education
Quick Apply
9h
Passenger Service Agent
Swissport International AG —Perth WA
- Part-time
- English
- Time management
- Paid training
- Opportunities for advancement
6h
Internal Sales & Customer Service Representative
PLA Enterprises Pty Ltd T/As Global Packaging and Chefmaster Australia —Kenwick WA
- $28 - $32 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick Apply
11h
Member Service Advisor
HIF —Perth WA
- $68,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
6h

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Member Claims Advisor

HIF -
Perth WA

Apply Now

Job Details

Permanent | Full-time
6 hours ago

Benefits

Group activities
Birthday leave
Health insurance
Employee assistance program
Paid volunteer leave
Insurance services

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Computer skills

Full Job Description

HIF is a close-knit, member-owned organisation with a team of 125 passionate employees, headquartered on Stirling Street, just a stone’s throw from the Perth CBD. We are a values-driven organisation where our culture is built on trust, open communication, and supporting each other to do our best work – because we know that when our people thrive, so do our members.

In 2025, HIF was recognised as an Employer of Choice, acknowledging our commitment to creating a workplace where people feel supported, valued and able to thrive. We have also proudly held Inclusive Employer certification from the Diversity Council of Australia since 2023.

While these certifications matter, what matters most to us is that they reflect the real, everyday experience of our people. At HIF, inclusion and culture are not just policies or frameworks – they are lived through the way we lead, support one another, and show up for our people each day. Joining HIF means contributing to a workplace where people feel supported, challenged, and inspired to make a real difference every day.

We’re currently looking for a full-time Member Claims Advisor to join our Claims team.

About the role:

Are you a detail-oriented individual with a passion for providing exceptional customer experiences? Join us as a Member Claims Advisor and be an essential part of HIF's Member Claims team – the forefront of our commitment to outstanding Member service.

To thrive in this role and achieve success, the following criteria must be embraced:

We offer an extensive Induction Program designed to ensure your success. We're looking for your dedication to successfully complete a thorough 5-week full-time paid induction training at our Perth Office, beginning on 5th October 2026. This training will provide you with the expertise and abilities required to thrive in your position.
Proficiency in intermediate computer skills, including Word and Outlook. These tools will be essential for efficient communication and documentation.
A genuine desire and aptitude for learning about Health Insurance products. You should be enthusiastic about understanding our offerings and confidently discussing them with our valued Members.

Key responsibilities:

Accurately process and audit health insurance claims, ensuring compliance with fund policies and procedures.
Identify and rectify inconsistencies in claims data, enhancing the accuracy of member records.
Engage with Members through various channels (phone, email, face-to-face) to address policy, product, and membership inquiries.
Utilise training materials to navigate complex policy requirements and provide comprehensive information to Members.
Stay updated on internal processes and product changes to offer up-to-date assistance.
Collaborate across teams, contributing to various roles within Operations as needed.

Qualifications and experience:

Demonstrated understanding of the Australian health industry, including health insurance, hospitals, and allied health services.
Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
Experience in the health sector, ideally within health insurance, hospitals, medical practices, or allied health.

Please read the full position description attached for more specifics about the role.

What you’ll get:

In addition to the opportunity to make a significant impact within our exceptional team, we offer a comprehensive benefits package designed to enhance your professional and personal life. You will enjoy:

A generous 13% superannuation contribution
Subsidised health insurance cover
Discounted travel insurance
Flexible work options including Additional Purchased Leave and Nine Day Fortnight available following completion of probationary period
Hybrid working arrangements available once you’ve completed induction, passed probation and demonstrated role competence. Hybrid work includes 60% in-office requirement
Birthday leave to celebrate your special day
A variety of leave entitlements, including cultural, reproductive, volunteering leave and more
Fun and inclusive social events through our Social Club
Study assistance to support your learning
Access to a confidential Employee Assistance Program
PAW Days - bring your furry friend to work!
A modern, community focused office close to Perth CBD with excellent transport access

Join us and be part of our vibrant not-for-profit organisation! We foster an inclusive culture, ensuring we excel at being a community for the community. Apply now and make a meaningful impact as a member of our team!

Key Dates & Application Info

Induction start date: Monday 5th October 2026
Applications close: Wednesday 9th September 2026
We ask that no leave be taken during the first 3 months to ensure full participation in training and onboarding, and to allow for consolidation of learning.

To apply, please visit: hif.com.au/careers-at-hif

Inclusion Matters

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity.

HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees.

Apply Now

Refine Your Search

customer service representative jobs in innaloo, wa

Member Claims Advisor

Customer Sales & Service - Repco Cannington - Full Time

Customer service / Internal Sales

Passenger Service Agent

Internal Sales & Customer Service Representative

Member Service Advisor

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