In-Demand Incident manager Jobs in Harman, Act

End Point Services Manager
Unisys —Canberra ACT
- Full-time
- Azure
- Leadership
3d
Product Manager
Accenture —Canberra ACT
- Full-time
- Analysis skills
- Product management
- Agile
- Parental leave
Senior Client Delivery Executive
Unisys —Canberra ACT
- Communication skills
IT Security Manager
Downer Group —Canberra ACT
- Communication skills
Urgent Care Nurse Manager | Queanbeyan | Full Time
For Health Group —Queanbeyan NSW
- Weekend availability
- Management
- Supervising experience
- Leadership
- Health insurance
- Employee assistance program
Store Manager - Dan Murphy's Canberra Region
Dan Murphy's —Majura ACT
- From $88,000 a year
- Full-time
- Sales
- Employee assistance program
Quick Apply
10d
Store Manager - Dan Murphy's Canberra Region
Endeavour Group —Majura ACT
- From $88,000 a year
- Full-time
- Sales
- Employee assistance program
10d
Stewarding Supervisor-National Convention Centre Canberra
Crowne Plaza Hotels & Resorts —Canberra ACT
- Food service experience
- Communication skills
- Kitchen experience
- Parental leave
Expression of Interest - Software Engineers/Developers - TSPV
Leidos —Canberra ACT
- Full-time
- Computer Science
- Bachelor's degree
- Business
- Annual leave
Retail Coordinator - Gungahlin
Viva Leisure Group —Canberra ACT
- Full-time
- Sales
- Customer service
- Merchandising
- Parental leave
- Gym membership
Quality Manager (HSEQ)
Benmax —Canberra ACT
- Full-time
- Management
- Microsoft Office
- Construction experience
Lead Application Developer
Fujitsu —Barton ACT
- Azure
- Management
- DevOps
Lead Architect - 12 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
Cyber Security - Information Security Manager
Fujitsu —Barton ACT
- Azure
- Business development
- Analysis skills
2d
Level 3 Engineer
Cubic Corporation —Canberra ACT
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
6d
eSafety - Cyber Security Analyst, APS 6
Australian Communications and Media Authority —Canberra ACT
- Full-time
- Communication skills
2d
Engineering Manager
Karbon —Canberra ACT
- Management
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
11d
Data Center Technician (DCT) Manager
Microsoft —Canberra ACT
- Weekend availability
- Computer science
- Azure
- Computer Science
Network and Security Operations Engineer - Federal Government
Verizon —Lyneham ACT
- Weekend availability
- Azure
- Management
- Computer Science
- Work from home
11d
Security Delivery Architect
Unisys —Canberra ACT
- Full-time
- Computer Science
- Presentation skills
- Bachelor's degree

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End Point Services Manager

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Azure
SCCM
IT service management
Technical support
ITIL
Security
Problem management
Leadership
Intune

Full Job Description

What success looks like in this role:

As an Endpoint Services Manager , you will lead technical support teams responsible for endpoint and modern device environments, ensuring reliable, secure, and efficient services across the organization. You will drive operational excellence, service improvements, automation initiatives, and lifecycle management strategies while partnering closely with Infrastructure, Cybersecurity, Network, and Digital Workplace teams.

This role offers the opportunity to influence endpoint services strategy, improve user experience, and lead the adoption of modern workplace technologies that support business productivity and growth.

Key Responsibilities

Lead supervisors and technical support teams across endpoint and modern device service functions.
Manage service delivery performance, including ticket allocation, resolution effectiveness, SLA adherence, and user satisfaction.
Monitor operational trends and identify recurring incidents, problem areas, and potential risks associated with hardware refreshes, software deployments, and system upgrades.
Ensure effective end-to-end support for endpoint technologies, including laptops, desktops, mobile devices, peripherals, and collaboration tools.
Drive problem management initiatives, working with technical teams to resolve complex and recurring issues.
Oversee endpoint device lifecycle management, including provisioning, deployment, asset management, refresh, and decommissioning.
Manage hardware and software inventory levels and support procurement planning activities.
Collaborate with Infrastructure, Cybersecurity, Network, and Digital Workplace teams to ensure secure and resilient endpoint services.
Champion endpoint management best practices, automation initiatives, self-service capabilities, and user enablement programs.
Lead continuous improvement initiatives focused on service efficiency, operational stability, and enhanced employee experience.
Ensure endpoint services align with security, compliance, and organizational standards.

Ideal Candidate

Strong experience managing End User Computing (EUC), Endpoint Services, Desktop Support, or Digital Workplace environments.
Hands-on understanding of endpoint management technologies such as Microsoft Intune, MECM/SCCM, Microsoft 365, Azure AD/Entra ID, Autopilot, Endpoint Security, and Mobile Device Management (MDM) solutions.
Experience leading technical support teams and driving service improvement initiatives.
Strong stakeholder management skills with the ability to engage technical and business leaders.
Knowledge of ITIL-based service management practices, incident, problem, and change management.
Passion for delivering exceptional user experience through modern workplace technologies.

You will be successful in this role if you have:

NV1 Security clearance is required for this role.
4-6 years of relevant experience in Endpoint Services, EUC, Desktop Engineering, Digital Workplace, or IT Service Management environments.
Prior leadership experience preferred, with demonstrated ability to coach, guide, and develop technical teams.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

incident manager jobs in harman, act

End Point Services Manager

Product Manager

Senior Client Delivery Executive

IT Security Manager

Urgent Care Nurse Manager | Queanbeyan | Full Time

Store Manager - Dan Murphy's Canberra Region

Store Manager - Dan Murphy's Canberra Region

Stewarding Supervisor-National Convention Centre Canberra

Expression of Interest - Software Engineers/Developers - TSPV

Retail Coordinator - Gungahlin

Quality Manager (HSEQ)

Lead Application Developer

Lead Architect - 12 months

Cyber Security - Information Security Manager

Level 3 Engineer

eSafety - Cyber Security Analyst, APS 6

Engineering Manager

Data Center Technician (DCT) Manager

Network and Security Operations Engineer - Federal Government

Security Delivery Architect

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