Viva Leisure is seeking an enthusiastic and commercially minded Retail Coordinator for an exciting new Supp Society store opening inside Club Lime Gungahlin Platinum.
Viva Leisure is one of Australia’s largest and fastest-growing fitness and wellness groups, with a diverse portfolio spanning health clubs, boutique studios, wellness and retail. Supp Society is Viva Leisure’s rapidly growing retail brand, offering quality supplements to support customers on their health and wellness journeys.
Reporting to the Club Manager, this permanent full-time, hands-on role will oversee the store’s day-to-day operations and performance. You will drive sales, deliver an outstanding customer experience, manage stock and merchandising, and ensure the retail space operates efficiently, safely and in line with Supp Society and Viva Leisure procedures.
Member Services staff will assist with store operations, and you will provide them with retail-related guidance and direction when required. Working closely with the Club Manager, you will help create a seamless experience across the retail and gym environments and support broader club operations when needed.
This is a unique opportunity to help launch a brand-new store and contribute to its success from day one - ideal for someone passionate about health, fitness, retail and exceptional customer service.
We are looking for someone with:
- 2–3 years’ experience in retail, sales or customer service, including experience providing day-to-day leadership or supervision.
- Previous experience in the supplement, fitness or wellness industry is highly regarded.
- Strong communication, interpersonal, coaching and conflict resolution skills.
- A sales-driven approach with demonstrated experience achieving or exceeding targets.
- Sound knowledge of sports nutrition, supplements and fitness-related products, or the ability to build this knowledge quickly.
- Product training or qualifications in sports supplements or nutraceuticals are highly regarded.
- Strong understanding of retail operations, inventory management, merchandising and POS systems.
- Strong organisational skills and the ability to coordinate priorities across an embedded retail and gym environment.
- High attention to detail in store presentation, stock control, transactions and compliance.
- A collaborative and flexible approach, with the ability to support broader club operations when required.
- Oversee the store’s daily operations and performance, acting as the main point of contact for retail matters.
- Deliver knowledgeable, customer-focused service and personalised product recommendations that encourage loyalty and repeat business.
- Drive sales through promotions, upselling, cross-selling and other initiatives, while monitoring results and identifying opportunities for improvement.
- Manage inventory, stock replenishment, stocktakes, transfers, pricing, promotions and visual merchandising.
- Complete POS transactions, cash handling, EFTPOS reconciliations and end-of-day procedures accurately.
- Maintain a clean, safe and well-presented retail environment aligned with Supp Society standards.
- Provide retail-related guidance to Member Services staff when they assist with store operations and coordinate coverage with club leadership.
- Work closely with the Club Manager to integrate retail activities into the broader member experience and support club operations when required.
- Resolve customer concerns and ensure compliance with Viva Leisure and Supp Society procedures, including health, safety, hygiene and incident reporting.
As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless.
Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.
We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work.
At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike.
Established in 2004, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women’s-only facilities, personal training, wellness, and sports nutrition. Our portfolio includes Club Lime, hiit republic, Plus Fitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300 corporate-owned and franchised locations across Australia and internationally.
In 2020, Viva Leisure acquired Chain Collective Group, which now operates as the franchising arm of the business, with Plus Fitness as its flagship brand.
In 2024, Viva Leisure acquired a 34% equity stake in Boutique Fitness Studios (BFS), the master franchisee for Club Pilates, Rumble Boxing, StretchLab, and CycleBar. As part of this partnership, Viva's Rebalance studios successfully transitioned to Club Pilates. Viva also acquired a 25% equity stake in World Gym Australia, together with three corporate-owned World Gym clubs in Queensland - Stafford, Coomera and Underwood. In 2026, Viva expanded its corporate World Gym portfolio with the upcoming opening of its flagship Canberra location and launched its newest fitness brand, Zoo Fit.
ACKNOWLEDGEMENT
Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.
As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples.
Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.
