APS Level 6
$99,784 - $ 112,571 plus 15.4% Superannuation
Adelaide – SA, Brisbane – QLD, Canberra – ACT, Darwin – NT, Hobart – TAS, Melbourne – VIC, Perth – WA, Sydney (Parramatta) - NSW
About the Role:
The Senior Investigator supports and, when required, leads complex investigations under limited direction, focusing on serious non-compliance with relevant legislative provisions. These investigations may result in the making of significant administrative decisions and/or briefing for civil litigation (in particular, applications for civil penalties).
Working within the Enforcement Team, the Senior Investigator must approach their duties with sensitivity, recognising that individuals accessing Commonwealth funded aged care services are among the most vulnerable in the community. The role involves managing potentially confronting and distressing material with professionalism and empathy.
The role includes field-based duties that involve travel and overnight stays to undertake activities in varied locations across the country. The incumbent may be appointed as an Authorised Commission Officer (ACO) and exercise regulatory powers under the Aged Care Act 2024, subject to meeting all statutory and eligibility requirements. The regulatory powers and appointment of an ACO are governed by the Aged Care Act 2024.
Position Duties:
Under limited direction, lead and assist complex investigations into the conduct and suitability of registered providers of aged care, aged care workers and responsible persons, ensuring a high level of accountability and quality in administrative, civil, or other enforcement responses.
Recognise the care needs of aged care recipients during investigations and support care recipients’ participation through well-structured interviews, detailed statements, affidavits, and comprehensive evidence collection.
Collect, manage, and securely maintain evidential material and protected information obtained through investigations and monitoring activities in compliance with legislative standards.
Handle sensitive and potentially distressing material with professionalism and empathy, maintaining emotional resilience and conduct all investigative activities with a focus on the well-being and dignity of everyone involved.
Produce high-quality investigation reports to inform regulatory responses and support decision-making on remedial actions.
Negotiate effectively by anticipating other parties' perspectives, presenting positions effectively and resolving complex matters, including advocating for enforcement outcomes based on evidence and engaging with stakeholders to achieve agreeable outcomes.
Establish and maintain productive stakeholder relationships with external agencies and relevant authorities to support enforcement activities.
Apply sound judgement and expertise to accurately interpret complex legislation and contribute to strategic investigative decisions within established guidelines.
Utilise in-depth knowledge of statutory, regulatory and policy frameworks including the Aged Care Act 2024, the Aged Care Rules 2025 and Regulatory Powers (Standard Provisions) Act 2014 and the appropriate application of Commission powers, to conduct investigations and provide informed advice on complex investigative matters.
Support the preparation of evidence briefs to facilitate civil penalty proceedings in the Federal Court.
Collaborate with legal officers and other advisors under limited direction in developing compliance and enforcement responses, and act as a liaison with external counsel on enforcement matters, engaging Legal team as required.
Provide coaching, mentoring and guidance to team members, fostering a learning culture through sharing of knowledge and expertise, and contributing to the continuous improvement of processes, guidance and technology for the team.
Hold or be eligible to obtain, appointment as an Authorised Commission Officer (ACO) to undertake field-based duties, subject to meeting all statutory and eligibility requirements.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Proven ability to independently lead and manage end to end complex investigations, applying contemporary investigations methodologies, practices, and experience to achieve accountable, ethical and high-quality outcomes, including conducting interviews and preparing statements and affidavits.
In-depth understanding of, or the ability to quickly acquire of, aged care legislation, statutory, regulatory, and policy frameworks including the Aged Care Act 2024, Aged Care Rules 2025 and Regulatory Powers (Standard Provisions) Act 2014.
Demonstrated ability to apply strong communication and interpersonal skills to engage confidently in difficult conversations, managing sensitive issues with respect, clarity, and productive outcomes.
Well-developed written communication skills to produce clear, accurate, and high-quality reports and briefs that support regulatory and enforcement objectives.
Demonstrated ability to manage confidential, protected information and evidence with accuracy and confidentiality, ensuring compliance with relevant policies, procedures and obligations, while handling sensitive and potentially confronting and distressing material with professionalism and empathy.
Ability to work independently under limited direction, demonstrating sound judgement through research, problem-solving, and evidence-based decision-making to achieve quality outcomes.
Ability to identify and contribute to opportunities for continuous improvement, supporting change initiatives while maintaining a positive and collaborative team environment.
Advanced ability to collaborate effectively, negotiate, and build productive working relationships with a range of stakeholders to achieve operational goals and support the Commission’s strategic objectives.
Ability to obtain Authorised Commission Officer approval in line with Commission policy and to meet obligations in respect of statutory powers, suitability requirements and responsibilities associated with field-based duties, including any travel.
Mandatory qualifications:
Certificate IV in Investigations or an equivalent qualification in law enforcement, legal or other regulatory fields (Professional Services).
Desirable skills and experience:
Understanding of the Australian aged care system and the regulatory legislation, statutory, regulatory, and policy frameworks.
Experience in civil litigation seeking regulatory outcomes.
Experience working in a regulatory environment.
Position Notes:
Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 500-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Sunday 11:30PM 9 August 2026 AEST.
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Bridget Pearce by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion:
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
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