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Customer Service Officer

Pacific National -
Chullora NSW

Quick Apply

Job Details

Permanent | Full-time
9 hours ago

Benefits

Parental leave
Employee assistance program

Qualifications

Customer service
Supply chain
Logistics
Administrative experience
Communication skills

Full Job Description

Permanent full-time role based at Sydney Freight Terminal, Chullora
Join a collaborative team supporting Australia's rail freight network on a rotating shift roster
Safely Every Day — That’s Our Promise

Join Pacific National – Australia’s largest private rail freight operator

Every day we transport millions of tonnes of critical freight around the country for our customers. We haul coal, intermodal containers, steel, and bulk commodities that keep Australia moving.

An opportunity has presented itself for a Customer Service Officer to join our Intermodal team based at Sydney Freight Terminal in Chullora.

What You'll Do

Provide exceptional customer service and operational support to ensure freight bookings, customer enquiries and terminal operations run safely and efficiently. This role operates on a rotating roster, with shifts between 6:00am and 10:30pm Monday to Friday, including one Saturday every third week.

Reporting to the Customer Service Team Leader, you will:

Manage customer freight bookings, amendments and cancellations to meet operational requirements
Liaise with customers, truck drivers and terminal operations to coordinate freight movements and resolve issues
Prioritise freight requirements and manage booking exceptions to maximise service utilisation
Respond to customer enquiries relating to freight movements, schedules, rates, policies and services
Investigate and resolve gate exceptions, booking discrepancies and truck/trailer weight issues within transport management systems
Process customer complaints and service issues, ensuring prompt resolution and identifying opportunities for continuous improvement
Work collaboratively across day and afternoon operations while confidently managing tasks independently when required

What You'll Bring

Experience in a customer service or operational administration role within a fast-paced environment
Transport, logistics, freight or supply chain experience is highly regarded but not essential
Strong communication skills with the ability to build positive relationships with customers and operational teams
Excellent problem-solving and decision-making skills with the ability to prioritise competing demands
Ability to work autonomously while contributing positively to a team environment
Strong attention to detail and commitment to delivering accurate work
Flexibility to participate in a rotating roster and occasional overtime to support operational requirements

Why join us?

At Pacific National we value the contribution of each team member. Our values underpin our commitment to creating an inclusive culture where everyone is accepted.

Some of the benefits we offer are:

Paid parental leave
Novated Leasing
Fitness Passport
Purchase leave program
Access to EAP program through Sonder

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity, and Own It – helping us build strong connections and do our best work every day.

Ready to deliver what matters?

Click 'Apply Now' and start your journey with Pacific National. Learn more at https://www.pacificnational.com.au/careers

Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail.

Video

Quick Apply

Refine Your Search

terminal operator jobs

Customer Service Officer

Forklift Operator - All rounder

Optimisation Manager – Systems Integration & Rail

Devonport Family Medical Centre | VR General Practitioner | DPA Location

Electrician (Train Technician) | Rail

Field Service Engineer

Licensed Aircraft Maintenance Engineer

Fuel Tanker Driver – Brisbane

Head of Product Engineering & AI

Senior Advisor Heritage

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