In-Demand Program manager Jobs in Parramatta, Nsw

Sr. Program Manager, AU Country Lead
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Business
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
Senior Manager - Program Risk Management - Risk Transformation
EY —Sydney NSW
- Management
- Presentation skills
- Recruiting
- Parental leave
Technical Infrastructure Program Manager
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
Senior Program Manager - Performance & Operations
Endeavour Group —Sydney NSW
- Full-time
- Communication skills
7d
Technical Program Manager
EML —Sydney NSW
- Full-time
- Agile
- In-person
- Leadership
- Work from home
- Parental leave
6d
Senior Technical Program Manager
Firmus Technologies —Sydney NSW
- Full-time
- AI
- Communication skills
Apprentice & Training Program Manager
Peter Warren Automotive Holdings —Warwick Farm NSW
- Full-time
- Sales
- Customer service
Program Manager - AWS
TD Synnex —Macquarie Park NSW
- Full-time
- Hybrid work
- Sales
- ERP systems
- Microsoft Office
- Parental leave
13d
Network Losses Program Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Engineering
- SQL
13d
Program Manager - Customer Technology
Ampol —Alexandria NSW
- Full-time
- Hybrid work
- Annual leave
- Fuel discount
7d
Staff Technical Program Manager - Video
Canva —Sydney NSW
- Full-time
- Hybrid work
- Management
- AI
- Parental leave
Quick Apply
3d
Platform Program Manager
NEP Australia —Eveleigh NSW
- Full-time
- PMP
- Employee assistance program
Quick Apply
Senior Change Manager, Payments Operations Program
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- No degree
6d
Frontline Leaders Program - Northmead NSW
Coca-Cola Europacific Partners —Northmead NSW
- Leadership
- Communication skills
6h
Senior Security Technical Program Manager, AWS Security
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- AWS
- Leadership
Senior Manager, Advocacy Programs, WIB
Westpac Institutional Banking —Sydney NSW
- Full-time
- CRM software
- Microsoft Excel
- Presentation skills
1d
Program Manager - Enterprise Technology Testing (12 Month Max-Term Contract)
Westpac —Sydney NSW
- Full-time
- Financial services
6d
Lead Program Officer/Executive Officer, Basic Training, Australia
The Royal Australasian College of Physicians —Sydney NSW
- Full-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- SharePoint
- Parental leave
- Employee assistance program
6d
Aboriginal Health Management Program, Management Trainee
Northern Sydney Local Health District —Sydney NSW
- $91,326 - $121,497 a year
- Full-time
- Management
- Master's degree
- Leadership
6d

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Sr. Program Manager, AU Country Lead

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Master's degree
Scalability
Business Administration
Business

Full Job Description

DESCRIPTION

At Amazon, we're looking for a Senior Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will be responsible for establishing scalable mechanisms to ensure world-class evaluation processes for delivery partners. You will relentlessly focus on continuous improvement, diving deep into processes and issues to uncover the root cause and systematically fix underlying defects to prevent the recurrence of similar process defects. This opportunity requires excellent troubleshooting, root cause identification, problem-solving, an analytical approach and logical reasoning, and the ability to succeed in a fast-paced environment. An ideal candidate for this role should have proven expertise collaborating cross-functionally, building scalable mechanisms and communicating to senior stakeholders, including Legal, Directors and VPs.

This role will act as the Australia country lead for the Service Level Standards (SLS) program, which is responsible for ensuring that Delivery Partners (DPs) provide high quality service to Amazon Last Mile delivery businesses. Our vision is to influence Delivery Partners to be safe, reliable, and provide great quality deliveries to our customers by accurately measuring driver behaviour and communicating opportunities for them to improve.

Key job responsibilities
Act as the Subject Matter Expert for unique business, legal and cultural requirements in Australia and customize SLS program strategy to ensure it remains accurate and effective accordingly.
Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.
Ensure SLS processes are compliant with unique Australian legal regulations. This includes ownership of a dedicated workflow for auditing Australia enforcement decisions to mitigate legal risk. Additionally, this role will provide program support for the Senior Risk Manager role for Australia, who will represent Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and/or other labour arbitration bodies/regulators.

Drive customer quality by partnering with regional business teams to review and improve key business quality metrics.
Partner with customers and internal/external program, product and tech teams to determine what projects move forward and in what priority order. Act as the bridge between Australia-based Flex teams and the central SLS worldwide team to ensure team goals are aligned and are achieved successfully.
Oversee gaps between teams, processes and systems and help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder reviews).
Develop, implement, and manage KPI reporting for a portfolio of programs, providing visibility to the milestones and performance of relevant projects.
Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.

BASIC QUALIFICATIONS

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

program manager jobs in parramatta, nsw

Sr. Program Manager, AU Country Lead

Executive Assistant & Transformation Program Manager

Senior Manager - Program Risk Management - Risk Transformation

Technical Infrastructure Program Manager

Senior Program Manager - Performance & Operations

Technical Program Manager

Senior Technical Program Manager

Apprentice & Training Program Manager

Program Manager - AWS

Network Losses Program Manager

Program Manager - Customer Technology

Staff Technical Program Manager - Video

Platform Program Manager

Senior Change Manager, Payments Operations Program

Frontline Leaders Program - Northmead NSW

Senior Security Technical Program Manager, AWS Security

Senior Manager, Advocacy Programs, WIB

Program Manager - Enterprise Technology Testing (12 Month Max-Term Contract)

Lead Program Officer/Executive Officer, Basic Training, Australia

Aboriginal Health Management Program, Management Trainee

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