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Libraries - Customer Service Assistant

City of Darwin -
Darwin NT

Apply Now

Job Details

Part-time
$67,736.59 a year
1 day ago

Benefits

Annual leave

Qualifications

Customer service
Driver Licence
Ochre Card
Working with Children Check

Full Job Description

Darwin, Australia

Reference: 6915305

We are looking for community focused individuals who are friendly, energetic, quick to learn, able to engage with children and families and ICT savvy to join our team.

About the Opportunities:

An opportunity has become available to join the Library & Family Services team as a Customer Service Assistant. This role is part-time - approx. 42.5 hours per fortnight. Hours of work at 4.25 hours per day, 12.50pm-5.05pm, plus weekend shifts. Hours are subject to change based on operational needs.

City of Darwin has four (4) libraries: Darwin City (Civic Centre), Nightcliff, Karama & Casuarina. Our libraries opening hours are Monday to Saturday, with Casuarina Library open on a Sunday. The successful applicant must be flexible and adaptable to working in various work locations throughout the municipality as needed to perform the role effectively, including at multiple library locations and work weekends.

What do we ask you to do?

Ensure library users are provided with a positive, proactive and responsive customer service experience by:

Engaging, supporting, and connecting library users with services, activities and resources including eResources.
Assisting with general enquires and the use of various IT resources and self-service technologies.
Explain procedures and regulations to library users.

Assist with the planning and delivery of library programs such as Story Time and similar.
Maintain the order of library collections with various tasks such as shelving, sorting and shelf-reading.

What do we need you to have?

A current NT Working with Children Clearance (Ochre Card)
Possession of a Class C Drivers Licence (desirable)
1 Year Customer Service Experience

Why join us?

At City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. You will align with and flourish in a fast-paced environment that focuses on strategic outcomes and embraces collaboration and innovation.

The Customer Service Assistant position has a base salary of pro-rated $67,736.59 per annum + superannuation. We also offer generous benefits such as 6 weeks annual leave and 15 personal/carer days.

Applicants who need assistance with our process are encouraged to contact Ace Goddard on 08 8930 0202.

City of Darwin Talent Acquisition Team can be contacted via:

Phone: (08) 8930 0526
Email: [email protected]
Website: Employment at Council | City of Darwin Careers - Current Vacancies

Applications close 5pm on 27 July 2026.

Please note, only applicants that are shortlisted for this role will be contacted.

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.

Applications Close: 27 Jul 2026

Apply Now

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