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Desktop Support Engineer L1

Total IT Global -
Perth WA

Quick Apply

Job Details

Subcontract | Casual | Contract
$28 - $30 an hour

Qualifications

Asset management
SCCM
Microsoft Exchange
Microsoft Office
DHCP
DNS
Communication skills

Full Job Description

Please note : We require an engineer to support the Scheduled Visit With one of our clients, which is held every Tuesday of the week each month.

Additionally, the engineer sometimes needs to handle other dispatch tickets from other client requirements as they arise, on other days as well.

The location details are as follows: The candidate must be flexible to visit the below locations.

Also, for JLL, he needs to be available on Tuesdays whenever required for backfill or dispatch requests.

1. JLL - level 31, Central Park, 152-158 St George Terrace, Perth, Australia.

2. Johson & Johnson - 435 SCARBOROUGH BEACH ROAD, OSBORNE PARK 6017

3. And other locations if asked.

Job Description:
The Desktop Technician will provide day-to-day local desktop support, handle inbound calls, troubleshoot hardware, software, and application issues, and document resolutions in a ticketing system. The role involves break/fix support, fault diagnosis, and resolution across core operating systems and platforms. You will also collaborate closely with the Service Desk and IT Support Centre to ensure consistent operations.

Key Responsibilities & Skills:

Support for Windows platforms (Windows 7, 8, 10, 11)
Working knowledge of Windows (MacOS is a plus)
Strong experience with desktops, laptops, printers, peripherals, and workstation builds (MS SCCM, MS MDM)
Experience with Active Directory (2003/2008/2012 R2), Office 365, Exchange, DNS, DHCP, Group Policy
Basic troubleshooting of iOS, Android, and smart devices
Asset and inventory management experience
Strong troubleshooting, communication, and customer-handling skills
Experience with multi-functional printer troubleshooting
Willingness to travel within the city as required
Flexibility to support before/after business hours if needed
Excellent verbal and written communication skills in English

For more details about us, you can visit www.totalitglobal.com

Pay: $28.00 – $30.00 per hour

Work Location: In person

Quick Apply

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