We're seeking an experienced Network Support Engineer to support and maintain a Cisco based network environment. This is a hands-on BAU role where you'll be responsible for monitoring, troubleshooting and maintaining network services while providing Level 2 and Level 3 support across the business.
- September start – Initial 4 month contract + 2 month extension
- South Eastern suburbs
- Hybrid work environment – 3 days per week in office
Working within the network team, you'll help ensure network availability, performance and security, whilst resolving incidents, implementing changes and supporting ongoing operational activities.
Key Responsibilities
- Provide L2/L3 support for network incidents, problems and service requests
- Troubleshoot and resolve routing, switching and connectivity issues
- Perform network maintenance, upgrades and configuration changes
- Monitor network performance and proactively identify issues
- Support Cisco networking, wireless and security technologies
- Assist with change, incident and problem management activities
- Work with vendors and internal stakeholders to resolve technical issues
- Maintain network documentation and operational procedures
- Ensure a stable, secure and reliable network environment
Key Requirements
You are a practical, hands-on network support engineer who enjoys troubleshooting and resolving issues. You have strong Cisco networking experience and are comfortable working across operational support, incident management and BAU activities. You can quickly identify root causes, communicate effectively with stakeholders and contribute to the ongoing stability of the network environment.
- 5+ years' experience in network support roles
- Strong hands-on experience supporting Cisco networking environments
- Solid understanding of Layer 2 and Layer 3 networking concepts
- Experience with Cisco routing and switching technologies
- Strong knowledge of Cisco IOS
- Experience with routing protocols such as OSPF and BGP
- Experience supporting LAN, WAN and wireless networks
- Experience with Cisco security technologies including ASA, FTD and ISE
- Knowledge of VPN technologies including IPSec, SSL VPN and GRE tunnels
- Experience using monitoring tools such as SolarWinds, Splunk or Cisco DNAC
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple priorities in a fast-paced support environment
If you're an experienced Network Support Engineer with strong Cisco L2/L3 support experience and enjoy solving technical problems in a BAU environment, we'd love to hear from you.
Join our growing global team and accelerate your career with us. Apply today.
For more information about this or other opportunities, please contact Steph Hodak. Please quote our job reference number 671988.
About us
NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
