In-Demand External posting Jobs in Parramatta, Nsw

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Claims Recovery Specialist

MetLife -
Sydney NSW

Apply Now

Job Details

Full-time
3 days ago

Benefits

Parental leave
Employee assistance program
Paid volunteer leave
Life insurance

Qualifications

Management
Presentation skills
Case management
AI
Communication skills

Full Job Description

General Information

Location

Sydney, New South Wales

Alternative Location(s)

Posting Location: Melbourne, Victoria

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Posted Date

16-Jul-2026

Job ID

19202

Description and Requirements

The Recovery Specialist plays a key role in supporting best‑practice rehabilitation and recovery approaches across MetLife Australia’s Claims Operations. Guided by our purpose — always with you, building a more confident future — and our New Frontier strategy, this role focuses on improving health, recovery and return‑to‑work outcomes while optimising customer experience and commercial performance.

Working closely with Case Managers, Team Managers and Claims Governance, you will provide clinical expertise, promote early intervention and embed MetLife’s 360Health proposition with funds, employers and strategic partners.

Key Responsibilities

Provide clinical and recovery expertise to support claims duration management and improved customer recovery outcomes across complex and high‑value claims.
Champion best‑practice, evidence‑based recovery strategies, coaching and mentoring case managers to drive proactive and positive claims outcomes.
Manage a targeted portfolio requiring intensive recovery support, including the effective use, cost control and outcome management of external rehabilitation providers.
Embed early notification, intervention and recovery principles, promoting adoption of the 360Health proposition across operations and key stakeholder channels.
Contribute to continuous improvement, innovation and capability uplift through insights, case studies, learning solutions and industry awareness

Required Qualifications
Tertiary qualification in Occupational Therapy, Physiotherapy, Nursing, Social Work, Psychology, Rehabilitation or a related allied health discipline.
Strong experience in disability case management, injury management and recovery planning within an insurance or rehabilitation context.
Demonstrated ability to influence recovery outcomes through collaboration with claimants, employers, medical providers and internal stakeholders.
Excellent communication, coaching and stakeholder engagement skills, with strong organisational and prioritisation capability.

Preferred Qualifications
Experience in occupational rehabilitation and/or management of mental health claims.
Case management experience across Income Protection and TPD product lines.
Strong understanding of life insurance legislation, life risk products and claims governance frameworks.
Experience presenting to, and partnering with, employers, funds and external stakeholders.

Benefits We Offer

When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About MetLife

Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Apply Now

Refine Your Search

external posting jobs in parramatta, nsw

Claims Recovery Specialist

AI Deployment Engineer

Claims Case Manager

Placement Executive

Senior Manager - Immigration Services

Associate Architect / dRofus Lead

Senior Property Finance Analyst - 12mth FTC

Director, Legal Research Solutions

Legal Counsel - 12 Month Contract

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Manager - ESG Assurance

Senior Account Partner (Services Sales)

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Senior NFR Delivery Manager

Branch Manager (Security)

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Product Director – Property and Construction

Commercial AE - APAC

I want to receive the latest job alert for external posting in parramatta, nsw

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