In-Demand Singtel Jobs

Contact Centre Team Leader
Optus —Sydney NSW
- Customer service
- Leadership
- Communication skills
- Parental leave
6d
Small Business Specialist, Southland
Optus —Cheltenham SA
- Microsoft Outlook
- Merchandising
- Parental leave
Associate Director, Quality Assurance Frameworks & Innovation
Optus —Melbourne VIC
- Customer service
- Master's degree
- AI
- Parental leave
Associate Director, Network Standards
Optus —Macquarie Park NSW
- Parental leave
- Employee discount
6d
Retail Consultant, Cabramatta
Optus —Sydney NSW
- $35 an hour
7d
Retail Consultant, Richmond Victoria Street
Optus —Melbourne VIC
- $35 an hour
14d
Retail Consultant, Brisbane CBD (Adelaide St)
Optus —Brisbane QLD
- Part-time
- Parental leave
Retail Consultant, Morayfield
Optus —Morayfield QLD
- Part-time
- Parental leave
13d
Security Platform Engineer - Secrets Management
Optus —Sydney NSW
- Computer science
- Management
- Computer Science
- Parental leave
- Employee discount
4d
Retail Consultant, South-western Sydney
Optus —Bankstown NSW
- $36 an hour
Technical Specialist - Mobile Assurance
Optus —Cannon Hill QLD
- No degree
- Parental leave
- Employee discount
NOC Manager - Melbourne
Optus —Melbourne VIC
- Rotating roster
- Leadership
- Communication skills
- Parental leave
- Employee discount
Full-Time Retail Consultant, Bondi Junction
Optus —Bondi Junction NSW
- Full-time
- Parental leave
Business Customer Experience Consultant
Optus —Sydney NSW
- Customer service
- Organisational skills
- Communication skills
- Parental leave
6d
Senior DevSecOps Engineer
Optus —Macquarie Park NSW
- Scripting
- Leadership
- Parental leave
- Employee discount
13d
Lead Software Developer
Optus —Macquarie Park NSW
- Azure
- DevOps
- Master's degree
- Parental leave
- Employee discount
Small Business Specialist, Pakenham
Optus —Pakenham VIC
- Microsoft Outlook
- Merchandising
- Parental leave
NOC Manager - Sydney
Optus —Macquarie Park NSW
- Rotating roster
- Leadership
- Communication skills
- Commuter assistance
- Parental leave
Retail Consultant, Stafford
Optus —Brisbane QLD
- $36 an hour
Commercial Contract Manager
Optus —Canberra ACT
- Contract
- No degree
- Business
- Leadership
- Parental leave
- Employee discount
10h

I want to receive the latest job alert for singtel

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

singtel jobs near

Business Consultant jobs in Sydney NSW

Platform Engineer jobs in Sydney NSW

Director Of Quality Assurance jobs in Melbourne VIC

Retail Sales Associate jobs in Sydney NSW

Retail Sales Associate jobs in Camberwell Nsw

Retail Sales Associate jobs in Byron Shire Nsw

Retail Maryborough Qld jobs in Maryborough Qld

Retail Sales Associate jobs in Fremantle Wa

Retail Sales Associate jobs in Beacon Hill Nsw

Retail jobs in Sutherland Shire Nsw

Fashion Retail jobs in Perth Wa

Fashion Retail jobs in Sydney Nsw

Senior Engineer jobs in Chisholm Act

Senior Engineer jobs in Mansfield Vic

Senior Legal Counsel jobs in Sydney Nsw

Senior Engineer jobs in Cremorne Vic

Senior Risk Nanager jobs in Sydney Nsw

Senior Engineer jobs in Melbourne Vic

Retail Sales Associate jobs in Kippa Ring Qld

Part Time Casual Retail jobs in St Leonards Nsw

Contact Centre Team Leader

Optus -
Sydney NSW

Apply Now

Job Details

6 days ago

Benefits

Parental leave

Qualifications

Customer service
Telecommunication
Leadership
Communication skills

Full Job Description

Date: 15 Jul 2026

Location: Sydney, Australia

#job-location.job-location-inline { display: inline; }

Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Contact Centre Team Leader within our Business Care team, you will lead a team of customer service professionals who support our Business customers across service, billing, technical support, retention, and growth enquiries. This is a hands-on people leadership role focused on coaching, capability development, team performance, and delivering exceptional customer outcomes. We know that great customer experiences start with great people, which is why our team leaders play such an important role in developing, supporting, and empowering our teams to succeed.

What You’ll Do | Your day to day will consist of

Lead, coach, and develop a Business Care team to deliver exceptional customer experiences.

Provide real-time coaching, feedback, and support to build capability, confidence, and performance.

Foster a customer-first culture focused on ownership, problem resolution, and customer advocacy.

Support your team with complex customer enquiries, escalations, and retention conversations.

Use performance insights, quality results, and customer feedback to drive continuous improvement.

Manage team engagement, performance, attendance, and development planning.

Partner with teams across the business to improve customer and business outcomes.

What You Bring | What makes you perfect for the role?

Previous people leadership experience within a contact centre, customer service, or service delivery environment.

A genuine passion for coaching, mentoring, and developing people.

Excellent communication and leadership skills.

Strong problem-solving skills and confidence managing customer escalations and complex situations.

A customer-first mindset and a commitment to delivering outstanding service through your team.

Resilience, adaptability, and the ability to lead in a fast-paced environment.

Experience within telecommunications or other highly regulated environments is preferred.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.

Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

singtel jobs

Contact Centre Team Leader

Small Business Specialist, Southland

Associate Director, Quality Assurance Frameworks & Innovation

Associate Director, Network Standards

Retail Consultant, Cabramatta

Retail Consultant, Richmond Victoria Street

Retail Consultant, Brisbane CBD (Adelaide St)

Retail Consultant, Morayfield

Security Platform Engineer - Secrets Management

Retail Consultant, South-western Sydney

Technical Specialist - Mobile Assurance

NOC Manager - Melbourne

Full-Time Retail Consultant, Bondi Junction

Business Customer Experience Consultant

Senior DevSecOps Engineer

Lead Software Developer

Small Business Specialist, Pakenham

NOC Manager - Sydney

Retail Consultant, Stafford

Commercial Contract Manager

I want to receive the latest job alert for singtel

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected