We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.
About the role
We're looking for an experienced change professional to lead the people side of one of Coles' largest operational transformation programs.
The Future Store Rostering (FSR) program is replacing our legacy workforce management platform with UKG Dimensions, delivering a modern workforce management solution that will transform how more than 100,000 team members across approximately 850 stores are rostered, scheduled and supported.
This 24-month fixed term contract opportunity will see you lead the strategy and execution of change across a complex, multi-year technology program, ensuring our store leaders and team members are equipped, engaged and ready as we progressively deploy the solution across Australia.
This is a highly visible leadership role that will work across Operations, Technology, People & Culture, Payroll and Program Delivery to ensure successful adoption of one of Coles' most significant business transformation initiatives.
You will
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Develop and lead the end-to-end change strategy for the Future Store Rostering program.
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Build, lead and mentor high-performing Change and Deployment teams throughout the life of the program.
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Scale the deployment function from initial planning through to a national rollout team of 30+ resources.
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Lead stakeholder engagement across Executive leadership, Store Operations, P&C, Payroll, Technology and Program teams.
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Own all communication, learning, deployment and adoption activities to ensure successful implementation across approximately 850 stores.
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Develop deployment strategies and execution plans to support staged state-by-state implementation.
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Partner closely with business and technology leaders to minimise operational disruption while driving successful adoption.
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Monitor adoption, engagement and change outcomes, using data and feedback to continuously improve the deployment approach.
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Coach senior leaders and operational stakeholders to build visible sponsorship and sustained adoption.
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Ensure change activities are aligned with overall program delivery and implementation milestones.
About you and your skills
You are an experienced enterprise Change leader who has successfully delivered large-scale technology transformations across complex, operationally intensive organisations.
You thrive in fast-paced environments, understand the realities of frontline retail operations, and know how to translate complex technology change into practical outcomes for leaders and team members.
You will bring
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Extensive experience leading organisational change for complex enterprise technology transformation programs.
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Proven experience leading large-scale retail or multi-site operational change programs.
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Experience building and leading high-performing Change and Deployment teams through all phases of program delivery.
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Demonstrated success delivering staged, multi-wave implementations across geographically dispersed locations.
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Exceptional stakeholder management skills, with the ability to influence executive leaders through to frontline operational teams.
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Strong leadership experience across communications, learning, deployment and adoption activities.
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Experience partnering with Technology, HR, Payroll and Operations teams to deliver integrated business outcomes.
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Excellent communication, facilitation and leadership skills, with the ability to simplify complex change for operational audiences.
Essential experience
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Experience delivering enterprise Workforce Management, Rostering, Scheduling or Payroll technology implementations.
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Strong understanding of workforce management practices within large retail or frontline operational environments.
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Experience working within Australian award-based rostering environments and the operational impacts of workforce management technology.
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Demonstrated experience delivering change across large, distributed workforces.
Highly regarded
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Experience implementing UKG Dimensions (Workforce Pro), UKG Pro Workforce Management (formerly Kronos), or a closely related Workforce Management platform.
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Experience within supermarket, retail, distribution or other large frontline workforce organisations.
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.-
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
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Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
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Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
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Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
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Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
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Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 188961
Employment Type: Full time
