In-Demand Time operations admin support Jobs in Parramatta, Nsw

Senior Support Analyst (Strata) - Part time 4 days per week
MRI Software —Sydney NSW
- Part-time
- Software troubleshooting
- Salesforce
- Master's degree
- Annual leave
11d
Business Implementation Project Manager (Temporary)
BNP Paribas —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
9d
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Executive Support Senior Analyst
Accenture —Sydney NSW
- Full-time
- Software troubleshooting
- Administrative experience
- Communication skills
Production Coordinator
Assembly Label —Alexandria NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Warehouse
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Guest Relations Executive
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Legal Operations Assistant
LegalVision —Surry Hills NSW
- Full-time
- Hybrid work
- Management
- No experience needed
- Administrative experience
- Parental leave
Quick Apply
OSHC Coordinator | Holy Cross Bondi Junction
Primary OSH —Bondi Junction NSW
- Up to $43 an hour
- Part-time
- Leadership
- Paid training
- Health insurance
Quick Apply
6d
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
CX Operations Business Partner - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Analytics
- Parental leave
Quick Apply
Client Success Manager
Simply Wall St —Sydney NSW
- Full-time
- Remote
- Marketing
- Communication skills
- Marketing
- Parental leave
3d
After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Treatment Coordinator/Dental Receptionist
Impression Dental Group —Chatswood NSW
- Part-time
- Front desk
- Communication skills
Senior Digital Workplace Technician - USDS
TikTok USDS JV —Sydney NSW
- Hybrid work
- Azure
- Computer Science
- Microsoft Office
Full Stack Web Developer
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
HubSpot Specialist
Lannock Strata Finance —Sydney NSW
- $95,000 - $110,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Financial services
Quick Apply
6d
Office Manager – Dental Practice
Ryde Dental Family —Ryde NSW
- $50,000 - $70,000 a year
- Part-time
- Management
- Clinic
- Organisational skills
Quick Apply
Reward Travel Team Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
IT Support Specialist
Valerie Group —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Microsoft Office
Quick Apply
5d

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Senior Support Analyst (Strata) - Part time 4 days per week

MRI Software -
Sydney NSW

Apply Now

Job Details

Part-time
11 days ago

Benefits

Annual leave

Qualifications

Software troubleshooting
Salesforce
Master's degree
Accounting
Office experience

Full Job Description

MRI Software is seeking a Support Analyst on a part time basis (4 days per week) to provide high-quality customer support across both Strata Master (legacy) and Strata Master Cloud.

This role suits someone who can operate with mid to high independence, combining accounting knowledge with technical troubleshooting to resolve issues efficiently and confidently with customers.

What you’ll do

Provide frontline telephone and email support for Strata Master users, delivering confident and professional customer communication.
Independently manage multiple concurrent cases in Salesforce CRM, ensuring accurate documentation, clear customer updates, and timely resolutions.
Troubleshoot functional, accounting, and technical issues using internal knowledgebase articles and structured problem-solving.
Support customers with setup and configuration of Strata Master across office PCs and server environments (where applicable).
Work closely with Technical Escalation teams by providing high-quality reproduction steps, diagnostics, and clear summaries of impact and urgency.
Contribute to testing and product improvement activities to ensure enhancements meet customer expectations.
Support customers across strata workflows including communications, reporting, invoicing/arrears, meeting processes, maintenance workflows, and accounting-related functionality as relevant to Strata Master’s integrated approach.

What success looks like (outcomes)

You own cases end-to-end with minimal supervision and maintain strong case hygiene in CRM (clear notes, steps taken, outcomes).
You resolve the majority of issues independently and escalate only when needed, with complete context to accelerate resolution.
Customers receive clear guidance and timely updates through professional phone/email communication.

Must-have experience

1+ years’ experience in an accounting environment (e.g., bookkeeping, finance operations, accounts/admin in an accounting context).
Strong grasp of accounting fundamentals (e.g., reconciliation concepts, reporting logic, transactional troubleshooting.
Proven ability to troubleshoot software issues logically, document steps, and manage multiple priorities simultaneously.
Exceptional written and verbal English communication.

Highly regarded

Experience supporting business software in a customer-facing environment (SaaS or installed applications).
Exposure to strata/property environments or trust-style accounting workflows (highly beneficial for Strata Master’s positioning).

Benefits:

Flexible working arrangements
Uncapped Commission Structure
6x Flexi AnyDay: knock 2.5 hours off your day!
Me Days: additional 3 days of annual leave for qualifying employees
Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Apply Now

Refine Your Search

time operations admin support jobs in parramatta, nsw

Senior Support Analyst (Strata) - Part time 4 days per week

Business Implementation Project Manager (Temporary)

Luxury Cruise Specialists

Executive Support Senior Analyst

Production Coordinator

Travel Product Coordinator at First Class Travel

Guest Relations Executive

Legal Operations Assistant

OSHC Coordinator | Holy Cross Bondi Junction

Executive Assistant - Travel & Business Operations

CX Operations Business Partner - Remote

Client Success Manager

After Hours International Airfare Consultants

Treatment Coordinator/Dental Receptionist

Senior Digital Workplace Technician - USDS

Full Stack Web Developer

HubSpot Specialist

Office Manager – Dental Practice

Reward Travel Team Manager

IT Support Specialist

I want to receive the latest job alert for time operations admin support in parramatta, nsw

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