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Senior Application Support Analyst - Digital Assets & Blockchain

Delivery Centric Technologies
Sydney NSW

Quick Apply

Job Details

Full-time
9 hours ago

Qualifications

Asset management
Management
Computer Science
Patient monitoring
Web development
Mobile applications
SQL
Bachelor's degree
Release management
ITIL
Portfolio management
Application support
Communication skills
Information Technology

Full Job Description

Job Title: Senior Application Support Analyst - Digital Assets & Blockchain
Location: Sydney

Job description:

Seeking an experienced Application Support Senior Analyst to join our Digital Assets team, supporting mission-critical blockchain and cryptocurrency platforms.
This is an exciting opportunity for a production support specialist with strong financial markets experience who is passionate about operational excellence, platform reliability, and emerging digital asset technologies

If you're looking to work on cutting-edge blockchain platforms in a fast-paced enterprise environment, we'd love to hear from you

What You'll Be Doing:

As a senior member of the Application Support team, you will play a key role in ensuring the stability, availability, and performance of enterprise Digital Asset platforms

Your responsibilities will include:

Providing Level 2 production support for business-critical Digital Asset and Blockchain applications.
Ensuring the stability, reliability, and operational excellence of Digital Asset and Cold Storage platforms.
Acting as the senior technical escalation point for complex production incidents.
Driving continuous service improvement through automation, monitoring, and operational best practices.
Managing incident, problem, and change processes in line with ITIL standards.
Working closely with Development, Infrastructure, DevOps, Business, and Vendor teams to resolve production issues.
Participating in application deployments, release management, testing, and production readiness activities.
Performing root cause analysis and implementing permanent fixes to improve platform stability.
Developing and maintaining technical documentation, operational procedures, and support runbooks.
Monitoring platform health, identifying risks proactively, and ensuring Service Level Agreements (SLAs) are consistently achieved.

What We're Looking For:

Essential Experience

5–8+ years' experience in Application Production Support within Financial Markets.
Strong understanding of UNIX/Linux and SQL.
Experience with enterprise scheduling and monitoring tools including ITRS Geneos and AutoSys.
Strong knowledge of ITIL Incident, Problem, Change, and Release Management.
Java troubleshooting experience.
Excellent analytical, troubleshooting, and problem-solving skills.
Outstanding communication skills with the ability to explain technical concepts to both technical and business stakeholders.

Digital Assets & Blockchain Experience

You'll ideally bring experience across:

Blockchain technology fundamentals.
Cryptocurrency ecosystems and Digital Asset platforms.
Crypto wallet management (Hot, Cold, Hardware Wallets).
Private Key and Seed Phrase security principles.
Tokenomics and Digital Asset lifecycle management.
AML/KYC regulatory requirements within Digital Assets.

Skillset:

UNIX, SQL, ITRS, Autosys, ITIL, Java, Financial Market Background.

Blockchain & Crypto Expertise: Deep understanding of Blockchain Technology Fundamentals, Cryptocurrency Wallet Management (hot/cold wallets, hardware wallets), and Private Key/Seed Phrase security protocols.

Digital Asset & Regulatory Knowledge: Strong understanding of Digital Asset Portfolio Management, Tokenomics, and the evolving regulatory landscape (AML/KYC requirements).

An understanding of e-trading technology, Site Reliability Engineering (SRE) principles, and risk management in a similar environment would be highly advantageous.

Nice to Have

Experience or exposure to any of the following would be highly regarded:

Electronic Trading platforms
Site Reliability Engineering (SRE)
DevOps practices
Production Monitoring & Observability
Cloud Platforms
Financial Risk Management
Enterprise Automation
Financial Markets infrastructure

About Us:

We are Delivery Centric, a dynamic technology company that is transforming the delivery of cloud implementations and cybersecurity. We are headquartered in Australia with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.

Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.

Please contact us at [email protected] for additional details

Job Type: Full-time

Work Authorisation:

Australia (Preferred)

Work Location: Hybrid remote in Sydney NSW

Quick Apply

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