In-Demand Sa/nt Jobs | SimplyHired

Service Operations Manager, SA/NT
Ingersoll Rand —Gepps Cross SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Security Officer - Gatehouse
Certis Group —Port Melbourne VIC
- Night shift
- Customer service
- First Aid Certification
- Communication skills
- Employee assistance program
- Employee discount
Cargo Screener
Certis Group —Perth WA
- Weekend availability
- Writing skills
- Communication skills
- Paid training
- On-the-job training
11h
Security Officer - Events
Certis Group —Brisbane QLD
- Weekend availability
- CPR Certification
- Customer service
- First Aid Certification
- Paid training
- Employee assistance program
Continuous Improvement Manager
Bega Cheese —Salisbury SA
- Full-time
- Manufacturing
Two-Up Drivers & Guides | Outback Spirit Tours
Journey Beyond —Darwin NT
- CPR Certification
- First Aid Certification
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Branch Manager
ARB Corporation —Alice Springs NT
- Full-time
- Relocation assistance
- Employee discount
High Voltage Terminator/Jointer
PHE —Brisbane QLD
- Full-time
- CPR Certification
- In-person
- Communication skills
Control Room Operator
Certis Group —Sydney NSW
- Full-time
- CPR Certification
- Customer service
- First Aid Certification
- Opportunities for advancement
Security Officer - Concierge
Certis Group —Sydney NSW
- 12 hour shift
- CPR Certification
- Customer service
- First Aid Certification
- Opportunities for advancement
Assistant Manager
ANZ Banking Group —Albany WA
- Full-time
- Customer service
- Organisational skills
- Negotiation
4d
FIFO Refrigeration Technician - VISA Holders
Compass Group Australia —Darwin NT
- Full-time
- Office experience
Employee Relations Manager
Kinetic —Mackay QLD
- Bachelor's degree
- Psychology
- Business
Painter/Blaster
Itero —Perth WA
- Urgently hiring
Territory Manager - Vocera
Stryker —Adelaide SA
- Full-time
- Sales
- Communication skills
- Hospital experience
- Health insurance
- Parental leave
Senior Area Manager - Western Australia
JD Sports Australia & New Zealand —Perth WA
- Leadership
- Parental leave
- Employee assistance program
MC Driver
PHE —Orange NSW
- Full-time
8d
Area Manager
Autobarn —Cockburn WA
- Full-time
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
Store Manager
Outback Stores Pty Ltd —Perth WA
- Full-time
- Customer service
- Computer skills
- Leadership
- Annual leave
Quick Apply
HSE Advisor
PHE —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
6d

I want to receive the latest job alert for sa/nt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sa/nt jobs near

Service Operations Manager, SA/NT

Ingersoll Rand -
Gepps Cross SA

Apply Now

Job Details

1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
SAP
Research
Analysis skills
Organisational skills
Communication skills

Full Job Description

About Us

In the past 160+ years, driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and industrial solutions. Supported by over 80+ respected brands, our products and services excel in very complex and harsh conditions. Our 20,000+ employees worldwide develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Job Summary

Control and coordinate the aftermarket function to provide cost effective service in accordance with customer requirements and service performance objectives. Provides supervision, technical and administration support for regional service staff and customers, whilst maintain a high level of Customer Satisfaction.

Responsibilities

OPERATIONS

Prepare and deliver the territory strategy to build and maintain the aftermarket and service business.
Prepare and manage the forecasts and delivery of the aftermarket revenue number.
Provides technical support to ensure the service team is certified and skilled to deliver prompt and reliable response and can identify problems effectively to resolve customer issues.
Plans, schedules and/or coordinates staff training, in conjunction with the National Training Manager
Ensure market leading response times to service requests.
Manage and maintain the WIP to ensure it is up to date and at a minimum outstanding
Run WIP reports, Backorder reports and/or any reports required to enable Service department management.
Preparation and follow up of customer repair quotations (adhoc & breakdowns).
Responsible for control & maintenance of company assets inc. service department equipment & tooling.
Responsible for branch/region store stock takes.
Record, approve and sign off Technician timesheets and completion of timesheet report for Payroll.
Responsible for maintaining a quality technical library for the region in conjunction with National Technical Support Manager.
Provides full back-up clerical support in the absence of the Service Coordinator.

Customer Management

Appraise the current and planned customer needs and advise on the suitable application of products and/or services with a high level of Customer Satisfaction in line with the company Net Promotor Score (NPS).
Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that satisfactory solutions are obtained.
Maintain and develop close relationships with key accounts and ensure their requirements are being met wherever possible.
Resolves customer complaints and dispute resolution.

People Management

Develop the technical knowledge to improve the capability of the team to troubleshoot and service the Customer’s equipment.
Maintain and develop a team of dedicated professionals and document working knowledge and skills of current and emerging technologies.
Manage and coach the performance of individual team members and monitor their overall performance annually.
Conduct regular minuted “Toolbox” meetings and encourage employee feedback on ideas, complaints and concerns.

Quality

Supports Company objectives in accordance with ISO 9001 quality accreditation.

Environment Health & Safety

Supports Company objectives relating to environment, health and safety.
Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or others.
Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards.
Taking a leading role in safety risk assessment and audit.
Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.

Other responsibilities as assigned or required.

Key Competencies

Demonstrated verbal and written communication skills.
Demonstrated PC Skills (SAP, Excel, Word, PowerPoint and databases).
Ability to meet deadlines and organise work priorities.
Demonstrate a flexible and “can do” attitude.
Able to work on agreed initiatives with minimal support.
Willingness to travel as required.
Prior experience in spare parts support preferred but not essential.
Demonstrated analytical skills.
Focused on achieving agreed targets.
Demonstrated ability to undertake research and source appropriate parts information.
Highly developed organisational skills.
Self-starter, able to work under time constraints, detail-oriented.

Apply Now

Refine Your Search

sa/nt jobs

Service Operations Manager, SA/NT

Security Officer - Gatehouse

Cargo Screener

Security Officer - Events

Continuous Improvement Manager

Two-Up Drivers & Guides | Outback Spirit Tours

Branch Manager

High Voltage Terminator/Jointer

Control Room Operator

Security Officer - Concierge

Assistant Manager

FIFO Refrigeration Technician - VISA Holders

Employee Relations Manager

Painter/Blaster

Territory Manager - Vocera

Senior Area Manager - Western Australia

MC Driver

Area Manager

Store Manager

HSE Advisor

I want to receive the latest job alert for sa/nt

Related Searches

Explore jobs in more locations

OPERATIONS

Customer Management

People Management

Quality

Job Seeker Tools

Employer Tools

Browse

Stay Connected