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Case Manager - Support at Home Care Partner

Pink Comfort
Paramatta NSW

Quick Apply

Job Details

Part-time
$80 - $100 an hour
14 days ago

Benefits

Professional development assistance
Referral program

Qualifications

CPR Certification
Nursing
Management
AHPRA registration
Microsoft Office
Home care
Presentation skills
Bachelor's degree
Driver Licence
First Aid Certification
Case management
Budgeting
Social Work
Care plans
Leadership
Communication skills
Teaching
Time management

Full Job Description

To succeed in this role you will possess:

Minimum three years' experience in Home Care, Community Care or Aged Care management.
Strong understanding of the Support at Home Program and/or Home Care Packages.
Demonstrated experience completing client assessments in home settings, care plans and individual budgets.
Hands on experience in using My Aged Care Portal, Service Australia PRODA portal , Government Provider Management System ( GPMS ) and Aged Care Provider Portal
Proven ability to convert enquiries into new clients through excellent relationship-building skills.
Experience preparing Home Care Agreements and onboarding documentation.
Strong leadership and people management skills.
Excellent communication and presentation skills.
Ability to build relationships with clients, families and referral partners.
Strong organisational and time management skills.
Excellent computer literacy.

Client Intake & Onboarding

Support seniors with care planning, assessments, and coordination to help them live independently.
Conduct assessments and create initial care plans and budgets in collaboration with clients
Build strong relationships with clients and families, tailoring services to individual needs.
Advocate for clients as their circumstances change and ensure they receive the right support.
Conduct comprehensive client assessments.
Complete client intakes and service assessments.
Develop person-centred care plans.
Prepare individual client budgets.
Explain Support At Home Care Agreements and Support at Home Agreements.
Complete all onboarding documentation.
Ensure all compliance requirements are met prior to commencement of services.
Handover new clients to the allocated Case Manager following commencement.

Operational Management

Manage the daily operations of the Support At Home Care Program.
Lead Nurses, Support Workers, Gardeners and Domestic Assistants.
Ensure services are delivered safely, efficiently and within budget.
Monitor service delivery performance and client satisfaction.
Assist with workforce planning and service growth.
Monitor financial performance and package expenditure.
Ensure effective utilisation of staffing resources.

Clinical Leadership

Conduct client clinical assessments.
Review and approve care plans.
Monitor client outcomes and quality indicators.
Provide clinical guidance and mentoring to care staff.
Ensure staff receive ongoing education and competency assessments.
Promote evidence-based practice throughout the organisation.

Quality & Compliance

Ensure compliance with the Aged Care Act, Support at Home Program requirements and Aged Care Quality Standards.
Lead continuous quality improvement initiatives.
Conduct audits of client files, care plans and clinical documentation.
Manage complaints and incidents appropriately.
Develop and review policies and procedures.
Maintain accreditation readiness at all times.

Business Development

Meet with prospective clients and families in their homes.
Explain Support At Home Care and Support at Home services and funding.
Work with Associated Provider

Leadership

Inspire and lead a multidisciplinary team.
Coach and mentor staff.
Foster a positive, collaborative workplace culture.
Promote accountability, professionalism and excellence.

Desirable Qualifications:

Tertiary qualifications in Nursing or Allied Health discipline, with current AHPRA registration.
Ambulance/Paramedic qualifications or experience.

Essential Requirements

Current National Police Check.
Current Driver Licence.
Current First Aid and CPR Certificate.
NDIS Worker Screening Check (desirable).
Experience using aged care client management software.

About the Pink Comfort

Pink Comfort is an NDIS accredited provider. We provide services to participants of the NDIS and their families/carers, with aims to empower independence, ambition, and positive relationships. Pink Comfort support workers provide strengths-focused support, which can include mentoring, transport, and teaching skills for independent living.

How to Apply

Please submit your resume and cover letter to [email protected].

Please note: This position requires prior experience in Australian aged care case management. Applications from candidates without relevant case management experience in aged care may not be considered.

Pay: $80.00 – $100.00 per hour

Benefits:

Professional development assistance
Referral program

Application Question(s):

Do you have current AHPRA registration?

Please include a brief response describing your direct experience in the Support at Home program, specifically in a Care Management role. Applications that do not address this requirement may not be considered.

Experience:

Community care, Home care & Agedcare: 3 years (Preferred)

Licence/Certification:

NDIS Worker Screening Check (Preferred)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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