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Salesforce Support Administrator

Department of Jobs, Skills, Industry and Regions
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
9 hours ago

Qualifications

Investment
Salesforce
Security
Help desk
SDLC

Full Job Description

Salesforce Administrator

Salary: $100,894 to $114,476 (Plus Superannuation)
Fixed term role: up to 13 months
Usual hours of work: Full time (flexibility may be available)
Usual work location: 121 Exhibition Street, Melbourne VIC 3000 (flexibility may be available)

The Role

As a Salesforce Administrator, you will be part of the Salesforce Support team which provides Salesforce support to the Department for the delivery of government industry and disaster response and recovery programs.

Main accountabilities:

Deliver end-user support across multiple customised Salesforce environments supporting more than 1,700 users, while undertaking core administration activities such as user onboarding and offboarding, permission management, and development of reports and dashboards.
Oversee Service Cloud case queues to triage, action and resolve support requests raised by users, ensuring time recording and resolution notes are maintained in line with agreed service levels.
Develop capability in the Department's in-house form building function, including designing, configuring and testing straightforward portal forms for publication on the Grants Portal.
Contribute to monthly and quarterly reviews of system access and user activity, supporting the identification of potential security risks, inappropriate access and other control weaknesses.

The Team

The position of Salesforce Administrator forms a part of the Information Technology and Workplace Services branch within the Corporate Services group.

The Corporate Services group consists of specialist functions including finance, investment and procurement, performance and governance, legal and legislation, people and culture, information technology and workplace services and emergency management.

About You

The successful candidate will ideally have the following skills and experience:

Demonstrated capability as an IT Administrator, with a proactive approach to managing and resolving cases within agreed service levels.
Sound understanding of system access and security models, with experience in user onboarding and offboarding, application configuration, data validation and data migration tools. Experience applying these in Salesforce would be advantageous.
Knowledge of the software development lifecycle and change management practices within an agile delivery environment.

Further Information

For a confidential discussion, please contact Aby Mathew, Technical Lead, Salesforce Administration on 0452 538 834.

The Department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department. For further information on the position, please refer to the attached position description.

Please note: We are committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Talent Acquisition Team on 0472 875 685, or via email at [email protected] with the position number in the subject line.

How to Apply

Please click the `Apply Now' button. As part of the application process, you will need to provide a copy of your resume and a cover letter.

Applications close at 23:59pm on 26 July 2026.

Apply Now

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Salesforce Support Administrator

ServiceNow Team Member

Team Manager - NSW Workers Compensation

Assistant Director - Finance Systems and Process Improvement | Full-time Temporary

Auto Electrician - Pilbara Based

Branch Administrator

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