About The Role
The Fraud Analyst will be responsible for the collection and analysis of Claims, Industry and Customer data linked to the identification and deterrence of fraudulent activity. The role will involve engagement in Auto & General and the broader Industry, to share information and insights and build a robust, effective fraud prevention network.
This role will be based in Toowong with the potential for weekly visits to our North Lakes Office.
Position Accountabilities
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Review complex or suspicious cases and prepare intelligence briefings for use by Investigators at the commencement of their investigation.
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Carry out a full review on claims identified as fraudulent or non-genuine by carrying out the intelligence process.
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Conducting open-source intelligence queries on sourcing additional information via online tools.
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Assist with the development & testing of new fraud prevention systems and software (internally & externally).
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Liaise with internal and external stakeholders involved in the claim such as assessors, investigators, builders, third party drivers, relevant businesses, witnesses, other insurers and clients when reviewing the claim and consider privacy and legal requirements.
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Engage and liaise with external investigation services to access additional information.
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Provide guidance regarding referred claims to other C&A teams.
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Identifying and raising potential risks or compliance issues to Management.
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Maintain understanding of up-to-date industry trends in terms of fraudulent/ criminal activities and technological advances.
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Maintain sound knowledge of regulatory requirements, company processes, systems, products, and brands.
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Assist Head of Fraud and Claims Investigation, Claims Specialist or Manager, Risk Assessment Hub with additional projects or tasks.
What experience you’ll bring;
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Tertiary level qualification in intelligence, data analytics or justice studies, preferred.
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Experience in insurance and/or financial services is desirable
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Previous experience in an investigations or intelligence role, highly regarded.
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Strong analytical and decision-making skills.
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Excellent interpersonal skills, including written and verbal communication, with the ability to build client rapport.
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Excellent negotiation and conflict resolution skills.
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Strong computer and administration skills.
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Ability to work autonomously and build professional resilience.
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Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment.
Our Perks
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Location – This role will be based in Toowong.
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Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
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Paid parental leave - We support our new parents with paid parental leave and other benefits.
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Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
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Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
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Employee discounts - You’ll have access to discounts on Budget Direct insurance products and
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Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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Save money - We’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
