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Quick Apply
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Reservation Sales Agent (RSA)
APX Hotels Apartments —Rosehill NSW
Develop and implement various sales strategies to ensure optimal level of occupancy and rates at the hotels and ensure timely response to all customer requests.

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Central Reservations Agent (12 month contract)

Seagrass Boutique Hospitality Group
Rhodes NSW

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Employee mentoring program
Training program
Employee discount
Referral program
Free food

Qualifications

Microsoft Word
Microsoft Excel
Management
RSA
Administrative experience
POS
Computer skills
Restaurant experience
Time management

Full Job Description

Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Rhodes.

Working directly with the Central Reservations Manager, you will be responsible all reservations for our NSW based restaurants. Being the first point of contact with our guests, our agents should want to make a positive impact on the people you interact with, leaving them with a memorable first impression.

Key tasks:

Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
Maintain a thorough knowledge of all stores and promotions
Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
Respond to all guest feedback
Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.

Benefits include:

Employee discounts over 6 brands
A training program dedicated to developing our team and giving them the best opportunities to succeed
Potential career progression with a national company
Support from an experienced dedicated team

What we are looking for:

A Team player with high level of initiative and the ability to work autonomously
Previous reservations management experience within restaurant essential.
Proficient computer knowledge and skill essential, i.e., Microsoft Word/excel, email. Specific experience with other computer systems is preferred including; Seven Rooms, Phone Systems, Google Drive, POS, time & attendance, online training.
Excellent communication, attention to detail, administration and time management skills
Current RSA qualification or the ability to obtain is essential
7-day availability, though the regular roster will likely be Fridays, Saturdays and Sundays.
Fridays: 11am - 8pm
Saturdays: 11am - 8pm
Sundays: 12pm - 7pm

We are looking for the exceptional applicants who are passionate about the hospitality industry and values being part of a supportive team. If you feel you are suitable for this role, please apply now.

Benefits:

Employee discount
Employee mentoring program
Free food
Referral program

Application Question(s):

What is your hourly pay rate expectation? Are you happy to receive the award rate?
Do you have experience using Seven rooms or ResDiary?
Are you available to work 7-day availability, though the regular roster will likely be Fridays, Saturdays and Sundays.

Fridays: 11am - 8pm
Saturdays: 11am - 8pm
Sundays: 12pm - 7pm

Experience:

Restaurant Reservations: 1 year (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

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